Fortresslearning Reviews 1,868

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and genuine desire to assist, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and supportive approach, often describing it as next-level amazing. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick responses to questions and prompt return of grades and assessment markings. Some people also felt that while the self-paced nature of the course was good for flexibility, a few more face-to-face workshops would have been beneficial. Conversely, a small portion of people felt that the assistance offered by the staff did not always provide direct answers, requiring more self-reliance.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Consumers find the user experience to be positive, with many describing the courses as well-structured, easy... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the professional,... See more

Response time

People report positive experiences with response times, highlighting the promptness of communication and the... See more

Service

Reviewers mention positive feedback about service, highlighting the outstanding support and delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the support from our instructor Richard Gietman to help me complete my TAE40112 Cert 4 in Training & Assessment. The course was well structured, the online sessions were... See more

Company replied

Rated 5 out of 5 stars

The people are fantastic. The only times I really struggled with my training was when I was too stubborn to ask for help. The assistance offered by the staff won't give you answers but are exc... See more

Company replied

Rated 5 out of 5 stars

Easy to follow and well organised training. Quick responses to question and feedback and prompt return of grades. I now have a much better handle on assessing and related areas. Thanks Fortress Learni... See more

Rated 5 out of 5 stars

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were pr... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 4 out of 5 stars

Due to the understanding

Due to the understanding, patience and help of Odeza, I managed to complete my first online training course!

October 23, 2024
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Reply from Fortresslearning

Hi Annette,

Thank you for your feedback, we enjoyed working
with you toward your new qualifications and wish you all the best in the future.

Warm regards,
Brian

Rated 4 out of 5 stars

Professional friendly service

Professional, friendly help and support from staff and trainers.

October 23, 2024
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Reply from Fortresslearning

Hi William,

We appreciate your taking the time to send your feedback.
We enjoyed working with you toward your new qualification and wish you all the best in the future.

Warm regards,
Brian

Rated 5 out of 5 stars

They were helpful and guided me through…

They were helpful and guided me through each step
I was able to make appointments and have all my questions answered
Life got in the way, so they were kind enough to extend my enrolment with no additional expense
The material was easy to read and I felt supported through out my journey and would not only recommend them, but would use them again without hesitation

October 25, 2024
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Reply from Fortresslearning

Hi Glenn,

Thank you for taking the time to provide such great feedback, we really appreciate it. It was enjoyable working with you throughout your course and hope you get a lot of benefit from it in the future.
Might see you again one day in the future.

Cheers,
Brian

Rated 5 out of 5 stars

The GOAT of RTOs

From the outset the Fortress team were professional, prompt and supportive. From polite, friendly reminders to prompt follow up of assessments, they have set a new benchmark for my expectations.
Our trainer, Deb, is knowledgeable, friendly, supportive and a thorough professional.
I cannot speak highly enough of and for the whole process. Thanks Fortress.

October 25, 2024
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Reply from Fortresslearning

Dear Iain,

Thank you for taking the time to leave a review. We are thrilled that you have enjoyed completing your Upgrade. I will pass this on to the Team for sure.

Regards,
Deb : DD

Rated 5 out of 5 stars

Great TAE Experience

I was dreading doing my TAE upgrade, but was pleasantly surprised to have actually enjoyed my experience at Fortress Learning. Everything, from the registration process, to the ease of accessing the learning portal, doing the workshop with Brian Uren, the help desk and your efficient assessment feedback was the best I have seen. Thank you so much for making my TAE upgrade such a pleasure. What a great team!

October 23, 2024
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Reply from Fortresslearning

Hi Rosemary,

I am really pleased you got so much out of your learning with us and really appreciate the time you spent providing such lovely feedback. It was enjoyable working with you and hope that you get great benefits from your new qualification.

Warm regards,
Brian

Rated 5 out of 5 stars

Fortress Learning RTO follows a good…

Fortress Learning RTO follows a good process to help ensure that the course selection and potential for RPL are well understood.

The team provided me with outstanding support for queries and assessing each submission was always within 4 days.

The trainers and assessors were available, consistent highly knowledgeable and approachable for advice.

Thank you to everyone.

October 23, 2024
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Reply from Fortresslearning

Hi Kevin,

Thank you for taking the time to provide such positive feedback. I am really pleased you got so much from the course and I enjoyed working with you to achieve your goals. All the very best in the future.

Cheers,
Brian

Rated 5 out of 5 stars

Very helpful team

Very helpful team, always keeping the lines of communication, overall very helpful

October 18, 2024
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Reply from Fortresslearning

Dear Cherry,

Thank you for leaving a review. Our team always endeavours to give our students the best service possible. Congratulations on completing your TAE40116.

Kind regards,
Deb

Rated 5 out of 5 stars

Exceptional course and trainer’s…

Exceptional course and trainer’s especially Jane MacIntosh. Overall excellent course.

October 23, 2024
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Reply from Fortresslearning

Thank you for your kind words, Emanuela! We're thrilled to hear that you had an exceptional experience. It's always rewarding to know that our efforts have contributed to your success in achieving the Diploma of VET. Your hard work certainly paid off. Wishing you everything of the best. Warm regards, Jane

Rated 5 out of 5 stars

Fortress were amazing and the course…

Fortress were amazing and the course very easy to follow. Jane MacIntosh was exceptional in her teaching and guidance. Wouldn't hesitate to recommend.

October 23, 2024
Unprompted review
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Reply from Fortresslearning

Congratulations Emanuela! Great job achieving your VET Diploma! Thank you for your kind words and awesome review. I really enjoyed being part of your learning experience and wish you all the very best in everything you do.

Warm regards,
Jane

Rated 4 out of 5 stars

Friendly

Friendly - always available.

October 21, 2024
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Reply from Fortresslearning

Hi Marc,

Thank you for taking the time to provide your feedback, we really appreciate it. We enjoyed working with you toward your new qualification and wish you all the very best in the future.

Warm regards,
Brian

Rated 5 out of 5 stars

Great resources

Great resources, LMS and knowledgeable trainers.

October 18, 2024
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Reply from Fortresslearning

Hi Larry,

Thank you for taking the time to provide your nice feedback, it was a pleasure working with you and we wish you all the very best for the future.

Warm regards,
Brian

Rated 4 out of 5 stars

TAE upgrade

I found online learning daunting at times but if I felt I needed assistance it was simply a request away and the assistance provided always guided me in the right direction.

RPL was not complicated to facilitate where it was applicable.

Thanks Fortress and your trainers!

October 14, 2024
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Reply from Fortresslearning

Dear Phil,

Thank you for your review. Online learning is not for everyone, for sure. You managed it very well. Congratulations on completing your TAE40116. We wish you all the best for your future in Training and Assessment.

Regards
Deb

Rated 4 out of 5 stars

It was a great learning to ensure and…

It was a great learning to ensure and know the correct process of how to to handle and document your training and the evaluation process which is followed universally

October 11, 2024
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Reply from Fortresslearning

Thanks so much for your review, Rehana. We are so happy that you found the course to be efficient and usuful in ensuring consistency in the delivery and assessment of training. Wishing you all the absolute best for the future.

Warm regards,
The Fortress Team.

Rated 5 out of 5 stars

Supportive

The learning material was simple to follow and I was able to complete in my own time. There were plenty of offers of assistance, particularly if there had been a little time lapse between submitting completed modules. When asking for support, it was always readily available.

October 15, 2024
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Reply from Fortresslearning

Hi Xim,

Thank you for taking the time to provide such great feedback. We enjoyed working with you toward your new qualification and wish you all the very best in the future.

Warm regards,
Brian

Rated 5 out of 5 stars

Recommended

Well organised, easy to access, timely feedback, good support and understanding from trainers. Excellent resources. Would recommend to other people looking at undertaking TAE training

October 15, 2024
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Reply from Fortresslearning

Hi Helen,

Thank you for taking the time to provide us with such lovely feedback. It was great working with you toward your new qualification and we all wish you the best for the future.

Warm regards,
Brian

Rated 5 out of 5 stars

Fortress Learning is a great Training Company.

Fortress Learning is a great RTO to deal with. They are very well organised and their systems are both comprehensive and user friendly. I will definitely use their services again in the future. Many thanks, Steve

October 4, 2024
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Reply from Fortresslearning

Thank you for your wonderful review, Steve. We're thrilled to hear that your experience with Fortress Learning was positive. Congratulations on completing your TAE Dual Diploma Upgrade. We wish you all the best in your future endeavours and look forward to the opportunity to support you again in the future!

Thanks,
Jane

Rated 5 out of 5 stars

Nice experience with fortress.

Nice experience with fortress.
Fortress developed and designed course nicely.

October 11, 2024
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Reply from Fortresslearning

Thanks so much for your lovely review, Adeel. We are so happy that you found the course to be well-designed and easy to navigate. Wishing you all the absolute best for the future.

Warm regards,
The Fortress Team

Rated 5 out of 5 stars

Very positive experience

I only have great things to say about my experience with Fortress. The vocational training landscape can be tough to navigate, extremely tough sometimes. Fortress took time to understand my needs and expectations and provide expert advice with empathy and patience, and helped me avoid committing to the wrong options. Based on my experience you can engage them with great confidence. Particular vouch for Emma thanks again 👍

October 9, 2024
Unprompted review
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Reply from Fortresslearning

Thanks so much for leaving such a great review for us, Luke. It was a pleasure chatting with you and I agree that the VET Landscape is indeed a bit daunting at times. It is like a different planet! I am so happy that you found the information helpful and please reach out anytime in the future.

Warm regards,
Emma

Rated 5 out of 5 stars

Trainer has been very supportive and…

Trainer has been very supportive and responsive throughout the course. The online self learning materials are also very good and thorough.

October 2, 2024
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Reply from Fortresslearning

Hi Rita,

Thank you for taking the time to provide such lovely feedback. It was great working with you toward your new qualification and I am glad you enjoyed the process. All the best in your new career.

Warm regards,
Brian

Rated 5 out of 5 stars

Painless and good service

September 30, 2024
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Reply from Fortresslearning

Hello Fay,

Thank you for taking the time to leave your review. RPL Can be painless when you have the evidence. I wish you all the best with your Training and assessing endeavours.

Regards,
Deb : ))

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