Fortresslearning Reviews 1,868

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and genuine desire to assist, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and supportive approach, often describing it as next-level amazing. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick responses to questions and prompt return of grades and assessment markings. Some people also felt that while the self-paced nature of the course was good for flexibility, a few more face-to-face workshops would have been beneficial. Conversely, a small portion of people felt that the assistance offered by the staff did not always provide direct answers, requiring more self-reliance.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Consumers find the user experience to be positive, with many describing the courses as well-structured, easy... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the professional,... See more

Response time

People report positive experiences with response times, highlighting the promptness of communication and the... See more

Service

Reviewers mention positive feedback about service, highlighting the outstanding support and delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the support from our instructor Richard Gietman to help me complete my TAE40112 Cert 4 in Training & Assessment. The course was well structured, the online sessions were... See more

Company replied

Rated 5 out of 5 stars

The people are fantastic. The only times I really struggled with my training was when I was too stubborn to ask for help. The assistance offered by the staff won't give you answers but are exc... See more

Company replied

Rated 5 out of 5 stars

Easy to follow and well organised training. Quick responses to question and feedback and prompt return of grades. I now have a much better handle on assessing and related areas. Thanks Fortress Learni... See more

Rated 5 out of 5 stars

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were pr... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Great experience with fortress

I had a great experience with fortress the staff were very friendly and kind. They gave me sufficient time to finish the course at a time when I couldn't complete the requirements from work. When the circumstances change at work I was able to complete the tasks that I was required to complete and they were very accommodating.

October 18, 2024
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Reply from Fortresslearning

Hi Marilyn,

Thank you for taking the time to provide your lovely feedback. We are really pleased that you enjoyed your time with us and wish you all the very best in the future.

Warm regards,
Brian

Rated 5 out of 5 stars

Great support

Great support, very responsive ! They also utilised different means of contacting or communicating with me.
Similarly I was only in contact with select few people from the organisation and was well aware of who played what role in my learning journey. Highly recommend.

November 15, 2024
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Reply from Fortresslearning

Thank you for your great feedback, Jess! It's to hear you found us to be responsive and supportive throughout your learning journey. It's important for us to work as a team, so your feedback means a lot to us all. Congratulations on achieving your Diploma. Great effort Jess!

Warm regards,
Jane

Rated 5 out of 5 stars

Exceptional communication with students…

Exceptional communication with students and support.
Jane McIntosh the best professional with exceptional knowledge and experience Trainer I ever met on my Education journey.
Highly recommended the School.

November 12, 2024
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Reply from Fortresslearning

Wow – thank you for your lovely feedback Ursula. It’s great to hear that you had a positive learning journey with us and we appreciate your recommendation. Congratulations on achieving your Diploma of VET. It’s always a challenge working full time and juggling your studies, but you did it! I wish you every success for your future.

Warm regards,
Jane

Rated 5 out of 5 stars

Fortress Learning Diploma TAE50116

My learning plan, which was a mixture of RPL units and a coursework was clearly explained.
Also, I could easily get my program extended when I knew I needed more time to complete all units. All my assessments were marked promptly, between 1-4 days.
My sincere thanks go to Jane, my trainer, who always responded to my inquiries promptly and explained all questions clearly and patiently. My thanks also for Maniya who marked my work quickly and provided feedback.
The videos of each unit are very clear and helpful. However, there are some inconsistencies between the written version shown and what is explained in the video for TAEDES501-Design and Develop Learning Strategies. Though minor details, they could be misleading and confusing. It's a good idea to have them all rectified as I believe the videos should be self-explanatory. To clarify the confusion, I did email Jane and Jane promptly responded and clarified. Thank you again, Jane.
Overall, it has been a great learning experience with Fortress Learning.

November 12, 2024
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Reply from Fortresslearning

Thank you for your kind words, Fran! We're thrilled to hear about your positive experience with Fortress Learning.

We appreciate you bringing the video inconsistency to our attention. We'll look into it to ensure future learners have a seamless experience. Congratulations on your Diploma of VET! Wishing you all the very best.

Warm regards,
Jane

Rated 5 out of 5 stars

The info sank in

The course seemed really long and a lot of repetitive work and study. With that being said I found that I knew what to do and learned a lot. Not a throwaway course. The trainers were very helpful and explained it in simple terms which helped me understand quicker.

November 12, 2024
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Reply from Fortresslearning

Dear Shane,

Thank you for your feedback. You certainly did learn a lot by completing your TAE40116. Congratulations again on a job well done. - Deb : )))

Rated 5 out of 5 stars

Great learning experience & great…

Great learning experience & great support from the trainers.

November 12, 2024
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Reply from Fortresslearning

Hi Stuart,

Thank you for taking the time to provide your kind feedback, we really appreciate the effort. We Enjoyed working with you toward your new qualification and wish you all the very best in the future.

Cheers,
Brian

Rated 5 out of 5 stars

Fortress learning and it’s trainers are…

Fortress learning and it’s trainers are the best in the business, so much support and help throughout which made me never feel alone through the learning process, easy access to all resources and highly recommend to anyone who is thinking of doing online training.

November 13, 2024
Unprompted review
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Reply from Fortresslearning

Dear Craig,

Thank you for taking the time to leave a review. I am so pleased that you were happy with the service here at Fortress. We aim to please and it looks like you were left satisfied with your studies :

Regards,
Deb Thomas

Rated 5 out of 5 stars

Set to Succeed

Enrolment is simple. User platform, once learned, is easy to navigate.
Support by admin and assessors is brilliant. I felt I was set up to succeed and not to fail.
Thank you Fortress, for helping me achieve a qualification I have been asked to use the day I received my certificate!

November 11, 2024
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Reply from Fortresslearning

Dear Vanessa,

Thank you for your review. I hope that Champers tasted as good as it looked. Congratulations on completing your TAE40116. - Deb T : DDDD

Rated 5 out of 5 stars

Help through Deb Thomas

Help through Deb Thomas, very good in her role, and understanding of the fact that I am working as well as upgrading my cert IV

November 11, 2024
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Reply from Fortresslearning

Good afternoon, Trevor.

Thank you for your kind review. You were able to multitask well in order to complete your studies. Be proud of yourself.

Best regards,
Deb Thomas : ))

Rated 5 out of 5 stars

A rigorous and layered program.

While a demanding course in terms of the volume of work and the number of learning modules to complete, this program layers the knowledge, and the practical applications of the skill set very well. By the end of the program, I feel I have a clear understanding of the process and important considerations for training creation, and I possess the necessary assessment skills as a trainer, with the confidence to use them. Thank you Fortress.

November 11, 2024
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Reply from Fortresslearning

Dear Norm,

Thank you for your review. You did it!! You finally completed your TAE40116. I shall miss our chats together. I wish you all the best, I know that you're already an amazing Trainer.

: Deb : DDD

Rated 5 out of 5 stars

Positive Learning Platform

Fortress Learning provided an easy to navigate LMS and support from the trainers was very beneficial in assisting with the course work.

November 8, 2024
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Reply from Fortresslearning

Hi Paul,

Thank you for spending the time to send us your feedback, we really appreciate the effort. We enjoyed working with you toward your new qualification and I am really pleased you had such a positive experience along the way. Good luck with everything in the future.

Warm regards,
Brian

Rated 5 out of 5 stars

Fortress were helpful

Fortress were helpful, easily contactable & encouraging

November 8, 2024
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Reply from Fortresslearning

We're so happy to hear that you enjoyed your learning journey with us, Trish. Congratulations on achieving your Diploma of VET! We wish you every success in the future.

Warm regards,
Jane

Rated 4 out of 5 stars

Deb my teacher was so good

Deb my teacher was so good. All the ladies at fortress were always willing to lend a gand

November 6, 2024
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Reply from Fortresslearning

Dear Lee-ann,

Thank you for leaving a review. You worked hard and completed your TAE40116. Welcome to the world of Professional training.

Kind regards,
Deb

Rated 5 out of 5 stars

Having been almost 20 years away from…


Having been almost 20 years away from having to be trained for anything I found all the staff at Fortress Learning willing to assist in any facet of my training. From my actual Trainer to the help desk personnel. All were patient and helpful

October 25, 2024
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Reply from Fortresslearning

Hi Rick,

Thank you for your kind review and I wish you all the very best.

Kind regards,
Richard

Rated 5 out of 5 stars

Outstanding RTO

An outstanding professional and helpful team. Deb Thomas is an exceptional instructor who always went the extra mile to explain and assist.

September 27, 2024
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Reply from Fortresslearning

Dear Marco,

Thank you for leaving a review. It was a pleasure to assist you in completing your upgrade.

I wish you all the success in your future as a Trainer/Assessor.

Kind regards,
Deb

Rated 4 out of 5 stars
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Reply from Fortresslearning

Hi Parisa,

Thank you for your feedback, we enjoyed working with you toward your new qualification and wish you all the best in the future.

Warm regards,
Brian

Rated 5 out of 5 stars

Completed and Happy

The overall experience with Fortress Learning was exceptional.my online mentor was always available when i needed clarification on my upgrade assessment. The content was well designed which made it easier to understand and complete.

i would highly recommend Fortress Learning to anyone who is considering completing a Certificate level they have to offer.

October 25, 2024
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Reply from Fortresslearning

Dear Troy,

Thank you for leaving a review. We are thrilled to know that your whole student experience was a positive one. I will miss our one-on-one meetings.

Regards,
Deb : DDD

Rated 5 out of 5 stars

I was very well supported by Fortress…

I was very well supported by Fortress Learning and though it was alot of work it was worth it. The lessons and resources were great! The trainers were patient and helpful!

October 29, 2024
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Reply from Fortresslearning

Hi Ian,

Thank you very much for your great feedback, we really appreciate it. It was enjoyable working with you throughout your journey and I am really pleased you got so much from your studies. Good luck with everything in the future.

Cheers,
Brian.

Rated 5 out of 5 stars

Fortress is the best for Online TAE

Fortress is the best for TAE.
I had started with another company and the support and training was just not there. For TAE you need to have things explained to you- without that its a drawn out, boring course.
I got through faster with Fortress trainers and support than I had with 12 months on the other RTO.

October 23, 2024
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Reply from Fortresslearning

Dear Elissa,

Thank you for leaving a review of your course. We are happy to hear that our assistance and resources were able to help you complete your TAE40116. I wish you all the best with your future in Training and Assessment.

Warm regards,
Deb

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