Very pleased with Fortuna Homes Soloutions and the work carrird out by James and Alan to replace our flat roof with a rubber topping. Neat job and they were charming to deal with. Shoz was very help... See more
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Review summary
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Reviews shaping this summary
A very professional service, with a personal touch that made a difference. Shoz was excellent throughout and sensitively worked with us around some health limitations. He kept us informed and assiste... See more
Company replied
Fortuna replaced our windows and doors. Chris and Jack were very professional, arrived on time and worked hard to complete the job to a high standard. Shoz and his office team were very helpful dealin... See more
Company replied
Great company would highly recommend, professional throughout. James was great he had a few problems but soon over came them . The price was good. James cleaned up well after the job. Shoz was my fir... See more
Company replied
Company details
Written by the company
📍Local Family Business 🪟A+ Rated Windows & Doors 🚪 🏠 Conservatories & Insulated Panels 🔘 Aluminium Bifold Doors / Windows
Contact info
Unit 1, Bostwick Farm, Bostwick Lane, BH23 6BN, Christchurch, United Kingdom
- 01202933600
- admin@fortunahomesolutions.co.uk
- fortunahomesolutions.co.uk
4.3
Excellent
514 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Recently had 7 windows fitted on my…
Recently had 7 windows fitted on my home. The process was fast and easy and the window fitters did a great job. It has made a huge difference to my home. Alan was a great salesman also.
March 14, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your great feedback! We’re so happy to hear that the process was fast and easy for you, and that the window fitters did a fantastic job. It’s wonderful to know the new windows have made such a positive difference to your home. We’ll be sure to pass on your kind words to Alan as well—he’ll be thrilled to hear that he made such a good impression. If you ever need anything else, we’re here to help! Thanks again!
Kind regards, The FHS Team
Very good.
Very good. Couple of snags were fixed within 48 hours. Scaffolding took a while to clear but the job and communication were very good.
April 7, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you for your feedback! We’re glad to hear that the job and communication were up to your expectations, and we appreciate your patience with the scaffolding. The scaffolding is handled by a third party, but we’re actively working with them to improve the removal times so that future projects go even more smoothly. We're really grateful for your understanding and your trust in us. If you need anything else, please don’t hesitate to reach out!
Had new windows fitted recently and…
Had new windows fitted recently and couldn’t be happier with the experience. The team arrived right on time, and from the start, they were friendly, professional, and clearly knew what they were doing. It’s always great to see tradespeople who actually enjoy their work — the atmosphere was upbeat, with a few laughs along the way, but they still worked efficiently and kept everything clean and tidy.
The windows themselves look fantastic — quality finish, no mess left behind, and the fit is perfect. It’s made a real difference to the warmth and look of the house. You can tell these guys take pride in what they do.
Big thanks to the team — happy workmen really do make for happy customers!
April 14, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your amazing review! We’re absolutely thrilled to hear that you’re so happy with both the windows and the experience. Our team takes pride in their work, and it’s fantastic to know their friendly, professional attitude made a difference for you. We always aim to deliver top-notch quality and leave everything clean and tidy, so it’s great to hear that came through. We’ll be sure to pass on your thanks to the team—happy workmen really do make a huge impact! If you need anything else in the future, don’t hesitate to reach out. Thanks again!
Kind regards, The FHS Team
Extortionate quote and typical sales technique nonsense
We had a guy cold call at the house regarding our porch, we said we weren’t looking to any time soon but happy for him to set up an appointment for someone to come and have a look so we could get an idea of costs. He said be no problem the quote would be valid for 12 months. A different guy showed up the following week and had a look, asked us how much we thought it would be (silly sales technique), laughed/scoffed at my husbands guess and said it would be £4600 for a front door, and 4 normal porch sized windows. He said the door alone was £2000 (ridiculous, I know). When we said we weren’t interested in spending that much when we have other house jobs we’d like to do first, suddenly they had 20% off and it was now £3900. He was pushing us regarding spreading the cost. We asked for a copy or something of the quote so we can think on it, he said they don’t do that and the door guys will say anything at the door, gave us his card and abruptly left. I promptly put his card in the recycling, with no interest in using this company. I’m not sure if it’s because we’re a young couple he thought he could take advantage, but speaking to experienced homeowners they were shocked at the cost which told us we did the right thing in not entertaining it.
March 31, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you for your feedback. We are truly sorry to hear about your experience, and we want to apologise that this is not the standard of service we pride ourselves on. This certainly does not reflect how we operate or the values we hold as a company.
To ensure we fully understand the situation and can address the concerns you’ve raised, we would appreciate it if you could provide us with some further details, such as the names of the individuals involved, the date of the visit, and any specific details you remember about the conversation. This will allow us to carry out a thorough investigation into this matter, if you can kindly email: admin@fortunahomes.co.uk
We take customer service very seriously, and we will make sure to review our processes to prevent anything like this from happening again in the future. Please be assured that your experience is not reflective of how we treat our customers, and we will address this issue promptly.
Once again, we apologise for the frustration this caused, and we appreciate your help in bringing this matter to our attention. If there’s anything further you’d like to discuss or if you’d be willing to give us another chance, we’d love to make things right.
Kind regards,
The FHS Team
Great company to deal with from quote…
Great company to deal with from quote to installation. Dan and river who installed the windows and door very professional and very clean an tidy. Lovely job thank you
March 19, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience from start to finish. Dan and River will be really pleased to hear your positive feedback about their professionalism and the quality of their work. We truly appreciate your business and look forward to working with you again in the future. Thanks again!
Best Regards,
The FHS Team
Superb design and excellent workmanship
Superb design, excellent and efficient workmanship. The reconstruction of our front porch and door, and the windows of the adjoining room, was carried out to perfection. The result looks superb!! The workman were polite, helpful and very knowledgeable. This was a great experience for us and we are really pleased and really grateful.
February 20, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your fantastic review, Steve! We're delighted to hear that you're pleased with the design and workmanship of your front porch, door, and windows. It's wonderful to know that the team provided a polite, helpful, and knowledgeable experience throughout the project. We truly appreciate your trust in us and are so grateful for your kind words. It was a pleasure working with you, and we’re thrilled to have made your experience a great one!
Best Regards,
The FHS Team
Highly recommended
I would highly recommend this company to anyone. All aspects of my interaction with them have been first rate - sales, design, communication, installation and customer support. A really friendly team and I will definitely be using them again.
January 15, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your wonderful feedback Celia! We're thrilled to hear that you had such a positive experience with every part of our service. It’s great to know our team could meet your expectations across the board. We truly appreciate your recommendation and look forward to working with you again in the future!
Best Regards,
The FHS Team
bay window replaced…
we had to have a bay window replaced and decided to use Fortuna home solutions to supply and fit the bay and we are so glad we did, the team of 2 men arrived promptly on the day arranged and both men were very proffesionalthat everything they done seemed to just work they also cleaned up after themselves and was a joy to witness their professionalism will definitely be recommending this family company to friends and family.
January 14, 2025
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Hi Tony,
Thank you so much for your kind words! We're thrilled to hear that you're happy with your new bay window and the service you received from our team. At Fortuna Home Solutions, we pride ourselves on professionalism and quality, and it’s wonderful to know that it made such a positive impression. We truly appreciate your recommendation and look forward to serving you or your friends and family in the future.
Thanks again for choosing us!
Best regards,
The FHS Team
Highly Recommend
Really great company. Quick delivery and good service. Easy to deal with throughout
December 10, 2024
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Hi Natalie,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We strive to provide fast delivery and excellent service, so it's wonderful to know that we hit the mark. We truly appreciate your recommendation and look forward to serving you again in the future!
Best regards,
The FHS Team
Many Thanks to the team who did a great…
Many Thanks to the team who did a great job in icy cold weather after a long journey. Great communication with Shoz and excellent results fitting new porch, door & gables. Cleaned up well afterwards. Polite & considerate throughout. Very pleased Thankyou
November 29, 2024
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Dear Lynne,
Thank you so much for your wonderful feedback!
We truly appreciate you taking the time to share your experience. It’s fantastic to hear that you are pleased with the results of your new porch, door, and gables. Our team always strives to provide the best service, and your kind words about their hard work in challenging weather mean a lot to us.
It’s also lovely to hear that Shoz was able to maintain great communication throughout the process—thank you for highlighting that! We’ll be sure to pass on your compliments to the entire team.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Thank you again for choosing us, and we hope you enjoy your newly transformed space!
Best regards,
The FHS Team
Excellent windows and first class service
I am delighted with my new windows and the excellent service provided by Fortuna Home Solutions. Totally professional but very friendly service throughout. A pleasure to deal with. Huge thanks to Alan who surveyed the windows then fitted them on a very cold day with great good humour. The windows are excellent and were beautifully fitted. Alan was extremely punctual and cleared up everything immaculately afterwards. Thank you also to Errol who visited initially and worked out what was needed. Special mention to Shoz and Sandra in the office. Thank you for your excellent service, keeping me in the loop at all times. Brilliant communication on line, on the phone and by post. Paperwork sent out very promptly and clearly explained. I am delighted with the whole experience. I would definitely recommend. Thank you all.
November 20, 2024
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your glowing review Mary! We are thrilled to hear that you are delighted with your new windows and the service you received from Fortuna Home Solutions. Your kind words mean the world to us, and it’s wonderful to know that you found our team professional, friendly, and attentive throughout the entire process.
Alan will be so pleased to hear how much you appreciated his work, especially on such a cold day! His dedication and cheerful attitude truly make him an asset to our team. Errol, Shoz, and Sandra will also be delighted by your thoughtful mention of their efforts. We take pride in ensuring smooth communication and a seamless experience for our customers, and it’s fantastic to hear that you felt well-informed and supported every step of the way.
Thank you for recommending us—it’s the highest compliment we could hope for! If you need anything else or have any future projects, we’d be delighted to assist.
Warm regards,
The FHS Team
Great Service from Start to Finish!!
I recently had the pleasure of working with Fortuna Home Solutions (FHS) to install a modern composite front door, and I couldn't be more thrilled with the outcome! From start to finish, the service was exceptional.
Allan and River, the installation team, were absolutely phenomenal. They arrived on time, worked efficiently, and paid meticulous attention to detail. Their professionalism made the entire process smooth and stress-free. The quality of the door itself is stunning—it's an impressive blend of style and durability that has truly transformed the look of my home.
I highly recommend Fortuna Home Solutions for anyone considering a door upgrade. Their commitment to customer satisfaction is evident, and the results speak for themselves. A solid 10/10 service; I'm delighted with my new door!
November 4, 2024
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your fantastic review Tony! We’re absolutely thrilled to hear how delighted you are with your new composite front door and the experience you had with Fortuna Home Solutions.
Allan and River will be over the moon to know that you appreciated their professionalism, efficiency, and attention to detail. They take great pride in their work, and it’s wonderful to hear that their efforts helped make the process smooth and stress-free for you.
We’re also delighted that you’re so impressed with the door itself—it’s great to know that it’s both stylish and durable and has transformed the look of your home. Hearing that we’ve earned a solid 10/10 from you is the highest compliment we could receive!
Thank you again for recommending us. If you need any assistance in the future, we’re just a call away.
Best regards,
The FHS Team
⭐️⭐️⭐️⭐️⭐️
I am absolutely thrilled with the conservatory roof replacement completed by Fortuna Home Solutions (FHS)! The installation of the Aluminium Eco Panels has completely transformed my space.
Before the replacement, my conservatory was practically unusable during winter due to the cold and unbearably hot in summer. Now, thanks to the FHS Eco Panels, I can enjoy my conservatory year-round! The temperature regulation is fantastic—no more extremes!
Not only are the panels highly efficient, but they also give my conservatory a fresh and modern look. The sleek design fits perfectly with my home aesthetic, enhancing its overall appeal.
The team at FHS was professional and courteous throughout the process, making the experience smooth and enjoyable. I wholeheartedly recommend Fortuna Home Solutions for anyone considering a conservatory upgrade. Thank you, FHS, for breathing new life into my home!
November 14, 2024
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your wonderful review! We’re absolutely thrilled to hear how happy you are with your new Aluminium Eco Panels and the transformation of your conservatory. It’s fantastic to know that your space is now comfortable and usable all year round—just as we intended!
We’re delighted that the panels not only improved temperature regulation but also enhanced the modern aesthetic of your home. Your kind words about our team’s professionalism and courtesy mean the world to us, as we strive to make the entire process as seamless and enjoyable as possible for our customers.
Thank you for trusting Fortuna Home Solutions with your conservatory upgrade and for recommending us so highly. We’re so pleased to have been able to help breathe new life into your home. Enjoy your transformed space, and don’t hesitate to reach out if you ever need anything in the future! 😊
Best Regards
The FHS Team
BEWARE WHEN USING THIS COMPANY
Two years ago we had 11 windows and a front door fitted. We have had various workmen coming since installation to repair ongoing problems. In March 2024 I rang once again to report another problem and was promptly told by the receptionist that it was a new company and to go through the ombudsman. I found out that because I paid by credit card my IBG could not be used. I used section 75 consumer credit act. By doing this I had to get a survey. I was appalled and shocked that the survey said that ALL of the windows had been bent during installation to make them fit. There were doubt also by the surveyor that the angles on the windows were out probably due to the manufacture thus them being bent to fit the space. We always had whistling when the wind blew. Although they claim to be a new company it is still owned by the same people on companies house. BEWARE WHEN USING THIS COMPANY.
The reply is typical of a company that went into liquidation and set up again with a slightly different name but with all the same directors. Phone number and address is the same, the only change after liquidation is Fortuna Home solutions from Fortuna plus Ltd. Easy way out to go insolvent leaving lots of customers with ongoing problems
March 13, 2024
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you for taking the time to share your feedback. We want to clarify that you are not a customer of Fortuna Home Solutions (FHS), and we are genuinely sorry to hear about the distressing experience you’ve faced with another company. While we are not the company that completed your installation referred to, we understand how frustrating and disappointing such situations can be.
At FHS, we have been long established since 2016 we pride ourselves on delivering high-quality installations and exceptional customer service.
We have had no interaction from yourself apart from this review you have left which has no merit and not related to ourselves.
Furthermore, uPVC (unplasticized polyvinyl chloride) window cannot be bent during installation.
Why uPVC Can't Be Bent on Installation:
Rigid Structure: uPVC is designed to be strong and maintain its shape. Attempting to bend it without proper heating and shaping tools will compromise its integrity.
We can be contacted on: 01202 933600 or admin@fortunahomes.co.uk
We recommend continuing to work with the relevant organisations, such as the ombudsman, to address your concerns.
If you ever decide to explore services with us in the future, we would be happy to assist you with our commitment to quality and professionalism. Thank you again for reaching out, and we wish you the best in resolving this matter.
Best Regards
The FHS Team
Just got my window fitted
Just got my window fitted, very pleased with the work and the quality.
November 15, 2024
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your feedback! We’re delighted to hear that you’re pleased with your new windows and the quality of our work. It was a pleasure to assist you, and we’re thrilled that you’re happy with the results.
If you have any questions or need further assistance in the future Deepanshu, don’t hesitate to reach out. Thank you for choosing us, and we hope you enjoy your newly fitted window! 😊
Best Regards
The FHS Team
Really pleased with quality of work
Really pleased with quality of work. FBG and windows. Team worked really hard and lovely guys. Slight confusion over what we were expecting and what was ordered but quickly sorted. Would recommend. They also did our driveway a few years ago too 👍
November 7, 2024
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your kind review! We're thrilled to hear you're pleased with the quality of the work on your FSG and windows. Our team always strives to work hard and deliver excellent results, so it's wonderful to know you found them lovely to work with.
We appreciate your patience while we quickly resolved the slight confusion, and we’re glad it didn’t impact your overall experience. It's fantastic to have had the opportunity to work with you again after your driveway project a few years ago. Thank you for recommending us – it truly means a lot!
Best regards,
The FHS Team
STEER CLEAR!
2 years ago in November 2022, I had a new conservatory roof fitted. I had a few teething problems which I wasn't at all happy about, but they were eventually sorted out. Then through the winter there was so much condensation on the windows, the curtains became mouldy and there was mould on the walls. The same thing happened last year and I guess it will happen again this year too.
When I spoke to a man called Cam, I was told that the roof should not have been fitted because the windows had no vents, because of their age. THEN without seeing my windows, he wanted to drill ventilation holes in my window frames without knowing if my style of windows were suitable or not, to have ventilation holes. He wanted to charge me £75 and sign a disclaimer form!!!!! I decided against this because I had no confidence in what I was being told over the phone nor that the suggested solution would actually resolve the problem of the amount of condensation that has been present since Fortuna fitted my new roof.
I found it very difficult to contact them afterwards to try and sort this out.
November 2, 2023
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you for your feedback. We’d like to clarify that we are a different company and were not involved in the installation of your conservatory roof. That being said, we hope to provide some helpful insights regarding your concerns.
From reading your review, it seems you are satisfied with the product, installation, and price of the roof itself, which is great to hear. However, the condensation and mould issues you’ve described are most likely linked to the existing window frames and not the roof installation. A roof replacement focuses on improving insulation, not ventilation, and if the frames do not allow proper airflow, condensation can naturally occur.
It also sounds like the conservatory might be used as a habitable room, as you mention curtains. If that’s the case, it’s important to note that conservatories aren’t designed to function like traditional living spaces, and overuse without proper ventilation can exacerbate issues like condensation and mould.
To help mitigate the problem, you might consider:
Ensuring the space isn’t over-cluttered, as this can restrict air circulation.
Regularly opening windows or using dehumidifiers to increase airflow and reduce moisture levels.
We hope this clarifies the situation for you. If you have further concerns or require assistance, please don’t hesitate to reach out to a trusted professional.
Best regards,
The FHS Team
Would definitely recommend!
Had an external door fitted by Fortuna. Very pleased with the quality of the installation and the before and after service. Very professional from start to finish. Based on my experience, would definitely recommend this company.
October 17, 2024
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re pleased with the quality of your new door installation and the service you received both before and after the work was completed.
Our team takes pride in delivering professional and seamless experiences, so it’s fantastic to know we met your expectations. Your recommendation means the world to us, and we truly appreciate your support!
Best regards,
The FHS Team
Customer sevice and quality products
I was very pleased with the standard of work completed by Fortuna Home Solutions. Their office staff also kept a high standard of customer service. I felt confident that the work would be completed on a good business
level.
October 23, 2024
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you for your kind words and for sharing your experience! We’re so pleased to hear that you were happy with the quality of work delivered by our team and the customer service provided by our office staff.
It’s always our goal to ensure our customers feel confident and well taken care of throughout the process, so your feedback truly means a lot to us. Thank you for choosing Fortuna Home Solutions!
Best regards,
The FHS Team
Professional
Professional. Quick. Accommodating. Friendly.
I’ve had several windows replaced and I am extremely satisfied with the smooth, quick and affordable performance from the Fortuna Team. Will be using them again soon and highly recommend. No request was too much.
October 14, 2024
Unprompted review
Reply from Fortuna Home Solutions (FHS)
Thank you so much for your fantastic feedback! It’s wonderful to hear that you found our team professional, accommodating, and friendly. We’re thrilled that you’re satisfied with the quick and smooth installation of your windows and that we could meet your expectations at an affordable rate.
Your recommendation means so much to us, and we can’t wait to work with you again on future projects. No request is ever too much – we’re always here to help!
Best regards,
The FHS Team
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