Foundation Reviews 185

Very efficient

My underwriter was fantastic, sensible approach and actually communicated with me.

Made the process so easy. I had a client who wasn't a homeowner and didn't currently rent but was purchasing a limited buy-to-let. I received a call from Emma Lewis, which was a surprise to hear from an underwriter! she was brilliant. Whenever I called, Fara Munir was always helpful and supportive, and I can't give any fault to them

quick,efficient,

Good BDM support and communication from the Underwriter

As a broker, I could not be more impressed with the service provided by this lender. The entire process was smooth and efficient – exactly what we hope for when working on behalf of clients. A special mention to the underwriter, Jenna, who was truly exceptional: approachable, clear, and incredibly prompt throughout. It made a real difference. I will absolutely be returning with my next client very soon. Highly recommended.

Would avoid where possible - Underwriters pretty rude on the phone slow to get back if they email at all! Say they have emailed when they havent said there outstanding items on the case when they havent uploaded them.... pretty shocking for a lender in 2025

Made what I thought was a complicated mortgage application very simple. Very impressive service- Thank you!

Great team and very active all times, underwriter also pro actively answer all the responses on the quick manner and I am so impressed with their service levels. As a specialist lender their service levels and answering the questions and level of support was great
Peter my account manager was also so knowledgeable and support all times with the enquiries.
Overall a great team and very experienced underwriters and I will support my brokers to use foundation home loans as your specialist choice.

Smooth process and underwriter was really helpful.
Our contact Fiona Robertson is also fantastic, easy to contact and proactive

I am bit late with the review as our btl mortgage completed almost 1 year ago- experience with FHL was nothing short of great. Thank you!

Great flexability and able to discuss cases with Business manager. Can look at business in a sensible way and accept cases outside of normal specification

Great website, clear communication and an Brilliant BDM

As I put out on LinkedIn already they lent on a case that the High Street did not want to and it was a good no brainer as they say!

Good on FHLs!

Generally efficient and understanding of client's needs

Linette at Foundation Home Loans was incredibly helpful throughout the process. Despite my case requiring a senior underwriter, she assisted as much as possible, always ready to help and find solutions. She also provided valuable cost-saving advice, which made a real difference. Highly recommended!

Foundation has one of the best BDMs I have experienced in Patrick, a font of knowledge and someone who wants to get business done. He has been exceptional in many cases for me.

The underwriters, on the whole, are fantastic. An area for improvement would be to provide some more specificity on requirements when providing feedback to underwriting points. "We need more history of x documents" doesn't clarify how much more. "We need 6, 12, or 18 months of XYZ" would be better feedback and prevent back-and-forth messages and delays.

A document that has caused at least a week of delay on a case is the gifted deposit form. There is no space to sign or date and no instructions that a signature or date is required. A redesign of this form could certainly improve the process, as I have had a back-and-forth with UW first about a lack of signature (no signature box) and then, upon resubmission, being told it is still not acceptable as there is no date (no space to show date).

Overall a great lender but the above feedback points being actioned would speed up processing, increase efficiency and reduce work load all around.

I had a case that was awaiting review of valuation in order for the offer to be created. The sellers were on the verge of pulling out of the deal and my client was extremely stressed about losing the property. I called Foundation and explain the situation to a fantastic lady called Farah Abbasi who understood the urgency of the matter, put me on hold to go speak to the underwriter herself who then kindly agreed that she would expedite the review of the case that same day as an exception. Thanks to Farah and the underwriter, the case got offered that evening and my client did not lose the purchase property. I can't say how impressed and grateful I am with Foundations services.

I had a particularly tricky mortgage on my desk which didn't seem to fit with any lender. Cheryl Power (BDM) advised Foundation would probably look at this - I was sceptical considering all other lenders were saying 'no'. She liaised with a senior underwriter - Andy Thursby - who advised the case is definitely a case they will consider too. The client decided to pay up front fees and go for it. Andy picked up the case himself, underwriting questions were reasonable and not over-cumbersome, and the mortgage was agreed and offer issued in 6 working days. Really impressive timescales and outcome considering the circumstances.

Great company. Mortgage payments are set out on buy to let property and running seamlessly. 👍 Fantastic service!