I am a broker and was assisting another adviser with their case while they were on holiday, working with very limited information. After several exchanges between the lender and the client to g... See more
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Great lender when it come's to criteria, and for specialist cases. Underwriter's lack a little on the knowledge to underwrite such specialist cases, but when you have a BDM like Cheryl, it just m... See more
Company replied
Made the process so easy. I had a client who wasn't a homeowner and didn't currently rent but was purchasing a limited buy-to-let. I received a call from Emma Lewis, which was a surprise to hear fro... See more
Company replied
Our experience with FHL has always been great. The team are very hands on, problem solvers and have a commonsense approach to work. Let down on this case in particular as the case had to be referred t... See more
Company replied
Company details
Written by the company
At Foundation, we're built to support brokers with the clarity, structure, and real-world insight specialist lending demands. Backed by over 25 years of experience, our breadth, flexibility and expertise bring structure to complex cases. Through our strong heritage, we build trust and lasting relationships, putting brokers and their clients at the heart of everything we do. We make complex lending clear. We make it easier to navigate and to move forward. We make it work for you. We make mortgages happen.
Contact info
United Kingdom
- foundationlending.co.uk
4.5
Excellent
185 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Fantastic BDM
Sensible underwriting and fantastic service from my business development manager Cheryl.
January 29, 2025
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Processed the application reasonably…
Processed the application reasonably quickly. Specific about what documents required. Only issues were delays around valuation because of the Christmas & New Year period. Offer issued and client satisfied.
January 29, 2025
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Delayed and time consuming process…
Documents required should be listed at the outset
not by following NINE e.mails asking 9 additional
documents 9 additional questions during 12 weeks
AND
one case handled and passed on to several underwriter
EACH asking different questions and demanding additional DOCUMENTS,
November 28, 2024
Reply from Foundation
Thank you for your review and we apologise for any inconvenience caused. We are sorry to learn that you feel the service you have experienced from us does not meet the standard of service we aim to provide.
A Fantastic team
A Fantastic team, a pleasure working with them. Helpful and knowledgeable. A Shout out for Farah Abbasi, without her the case would of never completed.
January 12, 2025
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Liked the policy you have around the…
Liked the policy you have around the pensions, but the SLA is terrible. From app to offer took over 2 months which is not good enough.
January 16, 2025
Reply from Foundation
Thank you for your review and we apologise for any inconvenience caused. We are sorry to learn that you feel the service you have experienced from us does not meet the standard of service we aim to provide.
good customer service
January 16, 2025
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Common sense approach
Offers received on a remortgage and purchase. A common sense approach. Doing business with Foundation is easier due to having the amazing Fiona Robertson as my BDM.
January 8, 2025
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Foundation Home Loans_ Common sense lending
Foundation Home Loans have a common sense approach to lending, and you can speak to them on the phone. Much better than the average high street lender. Their underwriters called to discuss any points that needed addressing.
December 17, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Excellent Customer service and BMD…
Excellent Customer service and BDM support. Very smooth process from start to finish. Would highly recommend.
December 12, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Superb BDM guidance from Fiona…
Superb BDM guidance from Fiona Robertson supported by a common sense underwriting approach. The perfect combination. Thank you FHL.
November 28, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Overview
Flexible criteria, consistent and accurate updates from underwriter. BDM who was knowledgeable and helpful. Great experience!
December 2, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
A great lender to work with
A great lender to work with. Common sense approach to lending.
November 18, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Easy application system
Easy application system, easier to get a response from BDM. Quick offer timescales and flexible criteria
October 30, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Great support
November 18, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
SLOW FRUSTRATING PROCESS
SLOW FRUSTRATING PROCESS - 5 working day turnarounds for small elementary matters results in the application taking a long and frustrating journey. Thankfully the end result with my recent cases have been positive - but the process needs to speed up.
November 15, 2024
Reply from Foundation
Thank you for your review and we apologise for any inconvenience caused. We are sorry to learn that you feel the service you have experienced from us does not meet the standard of service we aim to provide.
Dedicated team willing to go the extra…
Dedicated team willing to go the extra mile to get the deal done and over the line !
November 12, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Straight forward application process…
Straight forward application process compared to other lenders. Fast turn round and questions answered promptly. Broker portal is excellent with the facility to easily download documents. Highly recommend
October 24, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
I applied for a remortgage but I'm feeling let down and disappointed
I applied for a remortgage with Foundation Home Loans and, after more than 8 weeks of back-and-forth, the process is still ongoing without a resolution. Every time I provided what they asked for, new questions and concerns arose, dragging the process on unnecessarily.
I have faced significant financial challenges during this time, and the stress caused by their inefficiency has been overwhelming.
What started as a straightforward remortgage has become a highly frustrating and time-consuming ordeal. Their lack of communication and inability to provide a clear timeline or reason for the delays has left me feeling let down and disappointed.
I’m now considering pulling out of this process altogether and would strongly advise others to think twice before engaging with Foundation Home Loans. If you value your time, peace of mind, and financial stability, stay away from this lender!
September 27, 2024
Unprompted review
Reply from Foundation
Thank you for your review and we are sorry to learn that you feel the service you have experienced is not at the level you expected and apologise for any inconvenience caused. Our Team are aware of your case and will be in contact with you shortly.
Straightforward application process
Straightforward application process, documents requested on AIP and speed of application review.
September 20, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
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