I am a broker and was assisting another adviser with their case while they were on holiday, working with very limited information. After several exchanges between the lender and the client to g... See more
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Great lender when it come's to criteria, and for specialist cases. Underwriter's lack a little on the knowledge to underwrite such specialist cases, but when you have a BDM like Cheryl, it just m... See more
Company replied
Made the process so easy. I had a client who wasn't a homeowner and didn't currently rent but was purchasing a limited buy-to-let. I received a call from Emma Lewis, which was a surprise to hear fro... See more
Company replied
Our experience with FHL has always been great. The team are very hands on, problem solvers and have a commonsense approach to work. Let down on this case in particular as the case had to be referred t... See more
Company replied
Company details
Written by the company
At Foundation, we're built to support brokers with the clarity, structure, and real-world insight specialist lending demands. Backed by over 25 years of experience, our breadth, flexibility and expertise bring structure to complex cases. Through our strong heritage, we build trust and lasting relationships, putting brokers and their clients at the heart of everything we do. We make complex lending clear. We make it easier to navigate and to move forward. We make it work for you. We make mortgages happen.
Contact info
United Kingdom
- foundationlending.co.uk
4.5
Excellent
185 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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A great all round experience
A great all round experience, staff knowledgable and informative, processes very streamlined. Highly recommend
July 11, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
reported to FCA, awful company.
This trustpilot has fairly obviously been plastered with self made reviews from this company. Dreadful service from start to finish. Reported for fraud to financial ombudsman and will be reporting to FCA.
July 9, 2024
Unprompted review
Reply from Foundation
Thank you for your review and we apologise for any inconvenience caused. We are sorry to learn that you feel the service you have experienced from us does not meet the standard of service we aim to provide.
If you would like to discuss this in further detail please do not hesitate to contact us by email at customerrelations@foundationhomeloans.co.uk or alternatively call us on 0344 770 8032, weekdays 9am to 5.30pm
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Fantastic from initially contacting the…
Fantastic from initially contacting the BDM to speaking to the underwriter.
June 28, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
A not so straight forward mortgage…
A not so straight forward mortgage application for my client was underwritten using common sense. Always easy to communicate with and would have no issues submitting further business to them.
June 28, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
First Class Lender
I've submitted a few cases recently to FHL and each time the experience has been excellent. Great service, regular communication and most importantly working with a lender that wants to write the business. The broker desk are extremely helpful and pleasant to deal with. Will be sending more cases your way soon.
June 20, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
great lending criteria
great lending criteria, no one else would look at this case as it had lots of quirks, very quick service from submission to processing, quick feedback, and fast turnaround to offer. The first time I have used you, but very impressed, and would use you again without hesitation
June 20, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Flexibility when needed
I was really happy with this experience of using Foundation. The products may not be market leading but given my client's scenario, it was the best scenario and Fiona (my BDM), Keith (the National Account Manager) and the underwriters adopted a 'can do' attitude. Fiona was also on hand to provide regular updates which were very much appreciated.
May 27, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
good experience with clear requirements…
good experience with clear requirements and dialogue with underwriters
June 13, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Introduced two Expats to FHL and the…
Introduced two Expats to FHL and the services was great with an offer in less than a month
May 31, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
excellent services
February 14, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
A quick turnaround on assessing…
A quick turnaround on assessing documents once the valuation was returned. The valuation took a while to get booked in but this was not down to Foundation.
May 24, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Overall the process was very easy and…
Overall the process was very easy and stress free. Simple process for the application, underwriting was quick and the valuation came back promptly.
May 15, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
My first time using FHL
My first time using FHL for a client limited company BTL and despite my initial reservations everything went better than expected.
From the ease of discussing my clients specific case to ensure it fits, ability to review declined DIP (due to incorrect entries on Equifax credit file) and ability to overturn, relatively smooth application process with a user friendly system, ease of submitting associated documentation and keeping the required documentation request reasonable and not asking for the kitchen sink like some lenders.
Overall the process was very easy and stress free.
Only point stopping the 5 star is the inability to physically speak to the case handler (unless they call you) and having to wait for them to pick up your note from the online system. However this did not cause to much of a probem
May 22, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
easy to work with
easy to work with, clear updates and ability to speak with team, no delays with processing or decisions, overall excellent
May 23, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Speedy underwriting
Simple process for the application, underwriting was quick and the valuation came back promptly. Small query over the use of the property, but you listened to what I said and made a mortgage offer immediately after.
May 22, 2024
Reply from Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
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