Foundation Reviews 185

The staff here are very helpful. No long wait for calls to be answered and no feeling of being passed around departments - the person who answers takes ownership of each enquiry.

The process was straightforward, it was fast, uncomplicated, not excessive shopping lists and clear communication.

I believe FHL have an excellent team to support brokers and getting through some tricky situations that require a certain amount of holistic and sensible approach.

Great flexibility, broker support and processing time. An excellent lender. Highly recommend

An understanding and personal view point mortgage assessment, all conducted in a timely manner.

excellent communication , responsive and common sense underwriting .

I have placed a number of BTL and Ltd Co BTL cases with Foundation over the past couple of years and have found them to be the best lender to deal with by some distance. One one occasion, this included 14 applications in one day for a Portfolio BTL Landlord and the whole process was completed within a few hours due to the ability to 'copy' cases across for the same client. The intermediary website is excellent and the post application service is also quick and straight-forward. Rates have also been good in recent months with free valuation options. In recent months both my BDM Cheryl and UW Rob have been excellent on service and a pleasure to deal with.

Always a very good experience with Foundation. Access to and discussion with decision makers is second to none.

Foundation couldn't have done more to get my clients mortgage to offer; always attentive and went out of their way to help out! Thank you

Another good experience dealing with Foundation on the regulated side. Great communication from both my BDM Fiona Robertson and also the underwriter on this particular case Eleanor. Case was not straight forward but it was underwritten with a proactive point of view and such a great outcome for the client when the rest of the high street turned her down.

Very quick response to changes we had to make. Sally the underwriter went out of her way to get a new offer produced which was very much appreciated

Although the application has not fit the criteria, the exception has been made. Great support and service from the underwriter Rob Dickinson and BDM Sheryl Power. Thank you :-)

Denise the underwriter was very personal and very human about the whole process

Amazing, quick and efficient service, a pleasure to work with - happy clients too!

Foundation are always a pleasure to deal with, nice and clear communication from the start of the process with a smooth system that makes keying an application a breeze.

Fiona Robertson is a superb help with all of my more specialist cases and always comes back to me in a timely manner.

Good communication and support whenever you called the helpdesk. Underwriting asked for common sense information for the case and reached Offer in very good time. As a broker I will definitely be using them again

As a broker this isn't my first case using Foundation and always had good experiences. This most recent case had seen declines by other lenders however with the help of BDM Fiona Robertson and a sensible human approach to underwriting by Sajad Nawaz the finer points of the case were understood and my customer received the mortgage offer she needed.

Brilliant service from submission to offer. Deb the underwriter contacted me 3 or 4 times and discussed aspects of the case and then issued the offer. So refreshing for an underwriter to pick up the phone rather than ping pong emails! Will definitely recommend and submit further business.