Fourline Design Reviews 

363
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

This company is trying to get away from their responsibility to replace the wrong order sent. The item I received was wrong (ordered on 22nd August), they agreed to send the right one but after waiti... See more

Company replied

Rated 1 out of 5 stars

Ho fatto un ordine due mesi e mezzo fa ed a oggi non ho ancora ricevuto niente. Ho richiesto il rimborso come mio diritto e come scritto chiaramente nella loro policy ma prendono tempo e dicono di a... See more

Rated 1 out of 5 stars

I ordered one item for around 900 US dollar at 26th of June , first the conversation was good. At 28th of July I received a note that my item is ready for shipping. The check of the tracking code... See more

Company replied

Rated 5 out of 5 stars

Ordered two pieces for Christmas presents, and although there was a delay with the delivery, which I was contacted about, when they did arrive, they were worth waiting for. Excellent quality, well pac... See more

Company details

  1. Decoration and Interior Design Store
  2. also in
  3. Children's Furniture Store
  4. Figurine Shop
  5. Furniture Manufacturer
  6. Furniture Store
  7. Lighting Store

Written by the company

We develop the extra-ordinary, the stunning and self-contained. The intently designed, unceasing and many-sided, our pieces of contemporary art are outlasting trends and strive to your new passions. Our products are based on the finer points of detail, and gently woven into every pore of the design. With great precision, every inch is tangled into an epochal piece that glides with your lifestyle. It's a grind that drives our emotions and work, and perfection is what we strive for while we invest some of ourselves in every design.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

363 reviews

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2.6

All reviews

(363)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality service and product

The service from Fourline design and customer contact is excellent!!
Mali head vase is so much better than in pictures and a real conversation piece. It makes an impactful centrepiece and I feel it compliments my quirky taste.

January 3, 2022
Unprompted review
Rated 1 out of 5 stars

4 MONTHS STILL NO ORDER …

It’s been over 4 months and I have only received half my order!! I was promised the missing piece would be resent - it has never arrived!!! I would not easily order from this company as they do not deliver despite being paid!!!

December 22, 2021
Unprompted review
Rated 5 out of 5 stars

Soooo beautiful!!!

I just received the items I ordered.they are so beautiful exactly like shown on photos!!!also the client help department is very helpful and quick! Thank you so much, keep on the good work!!!

December 16, 2021
Unprompted review
Rated 1 out of 5 stars

They stole 318.54 EURO

They shipped the item incorrectly. It was returned to them in perfect condition before I ever received it.

Now I only get a refund of 50%! How is that fair? They have a perfectly fine product they can resell and half of the money I paid which amount to 318.54 EURO!

I wouldn't mind if I had to simply cover new shipping expenses - but apparently they prefer stealing.

December 15, 2021
Unprompted review
Rated 5 out of 5 stars

I love the products

I love the products. I have the bunny and kitty bubblegum vases and they are amazing. Well made, delivered within the time scale and look great. Any contact with them, they reply so quickly! If I could buy more I certainly would!

November 5, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous

This store has such cool unique little bits I love it and want it all. My recent purchase was fantastic, it arrived quick to Ireland and was packaged beautifully highly recommended

October 14, 2021
Unprompted review
Rated 5 out of 5 stars

I bought the amazing palm tree lamp

I bought the amazing palm tree lamp, I’m so pleased with it. It’s even better than I imagined!!!! It took a few weeks to arrive as it came directly from the manufacturer in China, but it was made clear that it would come direct. Customer services were quick to respond when I requested an update on the order. Anyway it was well with the wait!!

September 27, 2021
Unprompted review
Rated 1 out of 5 stars

Not received anything after 2 months…

Not received anything after 2 months yet!!
I have made a big purchase more than 2 months ago and have not received it, yet Fourline Design sent me the link to add a review of my experience with them!!!
Fourline neither delivered the items nor gave my money back yet.
They do not even reply to my follow ups now!!
Be careful....

September 27, 2021
Unprompted review
Rated 1 out of 5 stars

To say I’m Disappointment is an understatement

I ordered 4 figurines from Fourline designs as gifts. The items arrived in A horrendous Condition, the outside boxes were all bent and damaged as well as the boxes for the figurines, all bent and damaged and certainly not in any shape to give as gifts.
A boy named jimmy- arrived without a box, chipped paint.
Summer girl white and summer girl black- butterfly arrived bent and mis shaped. And the magnetic butterfly doesn’t sit properly
Winter queen- arrived all white when online it shows to have gold lips.
All arrived in damaged boxes, looks cheaply made, still smells of cheap paint and looking closely at the quality, I was left extremely disappointed. I communicated with the customer services and asked for a postage label or a collection to be arranged for a full refund, photos sent. As per other review, They completely ignored the fact that I wanted a refund and this went on after 5 emails. Finally they got back to me and said that I would have to pay for returns and the items have to be returned to an address in Serbia! UK based company but returns are made to Serbia! They’ve tried to make it sound like the fact that they have arrived damaged is not their problem! I have made the purchase with them and Do not care what happens in between, I expect to receive the items ordered as seen on the website and I expect them to arrive in a great condition.
Finally, why would a UK based company only have the option to pay in euros? I had to pay extra currency exchange rate through my bank because of this!

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

I loved my experience :)

I loved my experience, initially I bought 2 wall arts for my living room and I’m so happy I did. After my first order I’ve placed 3 more order for more wall arts, my apartment looks so nice right now :)

And customer service was very quick with my questions; to avoid the misunderstandings you just have to read through their shipping policies to know how much time it would take to receive your items.

August 19, 2021
Unprompted review
Rated 5 out of 5 stars

I love Summer Girl ❤️

I love Summer Girl and she was well worth the wait. Excellently made to every detail. The butterfly sits on her shoulder and really makes her stand out. Arrived in a protective box with a pen. Care was made to make sure her journey was safe with tracking details. So happy I found fourline as a fantastic company with items you will not find on the High Street.

August 14, 2021
Unprompted review
Rated 3 out of 5 stars

A poor quality of the bird hanger

A poor quality of the bird hanger, top coat is unsmooth and this was shipped from China when you expect it from Europe !

August 9, 2021
Fourline Design logo

Reply from Fourline Design

Hello Vibe,

We sincerely apologize if the quality does not match your expectations. We ensure that all our items are in topnotch quality before sending them out. We also want this issue resolved the soonest. Kindly check your email as our customer service team has replied to your past query. We are a small business in the UK and we ship directly from the EU and China. You can see more of our shipping policy here: https://fourline.design/pages/shipping-policy.

We're a customer-oriented organisation and we want our customers to be happy with their purchase. Hope this issue be resolved soon.

All the best, Fourline Team

Rated 5 out of 5 stars

Best ornaments

I am very pleased with the pieces I have bought I have the Keri girls and the coco they are really unique and the work on them is outstanding every one who has seen them wants to know where I got them I shall be buying more thankyou so much

August 4, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing flower vase

I recently bought a beautiful vase from Fourline Design and I love it. Excellent customer service, fast delivery and high quality products. Highly recommend!

July 29, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic experience!

Fantastic experience! I’m based in SA & I had a few questions on shipping and customs and Mehwish, from Fourline, was really good with explaining the process and sending me the correct links for express shipping to SA. The items were shipped from China, which I didn’t expect from a UK company, but it really had no negative impact on the process at all. It took about 8 weeks to get the goods and I collected from my local post office. I was provided with a link to track my parcel throughout the process and received a SMS for collection. I was incredibly happy with the items. They exceeded my expectations and beautifully compliment my home and personality. I would definitely purchase again and I’ve referred them to my friends!

July 29, 2021
Unprompted review

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