fpra.org.uk Reviews 

We received excellent service from the FPRA. Our query was dealt with promptly and the advice we received was very detailed and informative. It is reassuring to know that membership of the organisation gives good support.

Having recently started a resident' association and feeling a bit lost we recently asked for advice on a number of issues primarily about our service charge. We received the most comprehensive advice which very specifically related to our lease. It was much more detailed than anticipated. This has helped us decide our next steps with our managing agents. Very impressed.

FPRA has proved a very valuable resource for up-to-date information and clear, trustworthy advice.
The membership fee is worth what we pay many times over.

Excellent prompt detailed and knowledgeable, professional, reliable service . Highly recommend !!
We are using FPRA to help form and now support us through dealing with a dispute with our mañaging agent and their surveyors over proposed works .
And feel supported to do this with confidence and excellent information from their advisors .

Very helpful and insightful advice. Well worth the membership. Highly recommend

very impressed with the swiftness of the response to my query regarding providing information to our Managing Agents in the form of an application "to be a Company Director" particularly as the information was originally given to Companies House when I was confirmed as a Director of our RTM Company

A service charge legal question answered within a couple of hours. Brilliant service, thank you.

When my neighbours suggested combining to buy our freehold and take the management of our flats into our own hands we naturally sought to benefit from the experience of others who had already made that journey. Uniquely placed to provide exactly the support we needed was FPRA. In the early days we had a lot to learn and frequently called upon the advice and guidance made available by FPRA's experts and by our fellow members. Over the years we have gained in confidence and are now sometimes able to offer the benefit of our experience to others but this industry retains the capacity to surprise and we still sometimes seek advice. We also continue to benefit from having FPRA as the voice of our movement at the highest levels where the organisation has gained an excellent reputation for its expertise in an ever increasingly complex world.
If you run your estate or if you intend to start then joining FPRA is a no-brainer.

I have placed 3 enquiries; all have been very helpful and within the agreed upon timescale. Thank you for this great service

Turned to the FPRA when in recent external works, previous roofing works which are under guarantee, proved to be of poor standard and failing in places. The FPRA advisor clarified that whether the roofing contractor was solvent or not which is also an issue, that the guarantee should have been 'an insurance backed guarantee' , something the RMC directors were unaware of so now have a clear path of enquiry against costs being incurred. Thank you

FPRA is a brilliant support organisation for all those blocks of flats that have taken advantage of enfranchisement. We did so in 2012 and felt we had been tipped into the deep end as we didn't even know how to run a company! FPRA guided and advised us through a very stressful time. We have now been managing as proxy Lessor for over 7 years and we have learned such a lot. The Newsletter is usually packed with really useful and relevant stuff that we can apply. I believe that FPRA is unique in what it does and it is very helpful that when professional advice is indicated they are able to call on worthy volunteers who kindly give their time. Bob Smytherman and the staff are also wonderful and give such a lot. The whole thing seems to be run on a shoestring and I hope that word will spread to those coming anew to the post enfranchisement phase. There is no doubt that self management saves a huge amount of money compared to a professional managing agent. We give a considerable amount of time without charge of any kind and do not charge for phone bills stationery etc. Most lessees appreciate this but there is always one who thinks he knows better and tries to order us about. His usual behaviour is to read our about our plans for bringing back the block from considerable neglect by a professional managing agent in our annual directors' report and then proceed to tell us what to do. As a reward, we have made him the dustbin monitor! Yes, there's always one !

Accurate honest advice. We submitted two questions concerning actions of a Management Company. The first one was, according to the advice, an action we could challenge and we were given the legal grounds for that. We will now take that advice to the Management Company and see where that takes us but at least we know we are on firm ground.
The second one was a straightforward honest answer - they can do that.
At least we know exactly where we stand in law Great help. Thanks

We have just received a quick response to a couple of queries we had regarding use of our Service charges and parking. Such a helpful and invaluable service for us as a self managed block. Thanks very much. HC

Over the past 3 years, we have benefited from our FPRA membership with regular newsletters, access to FPRA publications and most importantly, the ability to ask the FPRA questions. Our Management Co. is run by owner volunteers and there are many instances we have needed to seek advice around the Leasehold Contract - interpretation of and boundaries of responsibility; troublesome tenants; codes of conduct and legal rights as well as many more issues. On every occasion, the FPRA have been a useful sounding board and have either been able to answer our questions or signpost us in the right direction. They have not been able to offer complete guidance around legal matters but on the whole, put us on the right track to resolve problems in running a complex of over 20 flats

Asked a question one day, got the reply the next. Great service.

Super fast response. Really helpful and lovely people. Recommend FPRA.

This was the second time I’ve contacted the FPRA regarding an issue with our block of flats and our managing agents problem. The reply was so quick and detailed, helpful and well considered. I would recommend any residents in a block of flats to join this organisation so that you can have a say and know that your data is secured properly. We avoided criticism from our managing agents by joining the F.P.R.A. Cannot recommend highly enough.

We have been a member of FPRA for a number of years and find that everything about this company is excellent, ethical and honest in a way that is difficult to find In today’s marketplace of profit driven faceless corporations.

Clear answer provided. Thank you.

Excellent response and very useful advice given.