I received my order and I discovered that in the box I had 2 same jackets and other more expensive jacket was missing. I contacted the customer service and Maryam help me to solve it. she was so nice... See more
Company replied
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See what reviewers are saying
I have bought jeans several times over more than a year and I am very satisfied. Sizes are correct, models are beautiful and of good quality. I made a mistake once and bought bigger size jeans, their... See more
Company replied
I ordered a dress on 1st February 2024. Received no email with shipment date or expected TAT so I sent an email and whatsapp messages and made one phone call to the number provided on the Website, non... See more
Company replied
I made my order on the 3rd of August and fully paid with my husband’s card and I haven’t received my package so far. I try to call Fracomina but only answering machin is on, i wrote on what’s up, the... See more
Company replied
Company details
Written by the company
QUESTO PROFILO NON E' PIU' ATTIVO - SI PREGA DI VISITARE IL SITO FRACOMINA.COM PER VISUALIZZARE IL SERVIZIO CORRETTO PER LE RECENSIONI
Contact info
Via Savona 97, 20144, Milano, Italy
- +39 340 88 74 986
- customer@pfcmna.it
- fracomina.com
3.5
Average
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered beautifull blue dress among…
I ordered beautifull blue dress among sale Items. The dress arrived damaged under arms, with sweat stains under arms and used belt with clear signs of wearing it. It looks like I got an item that was sent back under warranty period, nicely packed and re sent.
October 1, 2022
Reply from FRACOMINA
Hi Mateja, thank you for your purchase
About your order, we have received your package and soon we provide to refound you
We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders
Do not hesitate to contact us by phone or WhatsApp at +39 340 88 74 986 (Monday/Friday from 9:00am to 6:00pm - Holiday Excluded) or by email at customer@pfcmna.it
Kind Regards
Great experience with Fracomina
I am very satisfied with customer service (online) - wrote an mail and immediately got answer with all the info I needed. Conversation with your employee Francesca was really helpful and professional. Also got the package to Slovenia very quick and the items I bought are beautiful.
September 17, 2022
Reply from FRACOMINA
❤❤
team ready to solve problems on chat
I ordered some jeans that came without a button, I spoke to professionals in the chat who quickly resolved the problem promptly, and they sent me the free return shipping.
I had given them a one star, (comment I just edited) but due to the speed of solving my case, they deserve a 5 stars.
July 28, 2022
Unprompted review
Reply from FRACOMINA
❤❤
Perfect service.good quality with no…
Perfect service.good quality with no delays.the delivery costs a bit high
July 4, 2022
Reply from FRACOMINA
❤❤
We sent a Jeans back because the size…
We sent a Jeans back because the size was not the size on the label! Until now we dont‘t get the money back!
May 17, 2022
Reply from FRACOMINA
Dear Hardy, thank you for choosing us
We have just refounded the item that you sent us back
We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders
Do not hesitate to contact us by phone or WhatsApp at +39 340 88 74 986 (Monday/Friday from 9:00am to 6:00pm - Holiday Excluded) or by email at customer@pfcmna.it
Kind Regards
Efficienza, professionalità
Efficienza, cordialità. Sicurezza. Nulla da eccepire, molto professionali.
April 13, 2022
Reply from FRACOMINA
❤❤
Really bad experience
Really bad experience. Article was not in good condition. It was delivered dirty and looked like a returned article. Not much feedback during the refund process. Although I love Fracomina design and clothes, I Will not use online purchase again
April 12, 2022
Reply from FRACOMINA
Dear Susana, thank your choosing us
About your order we are sorry for the inconvenience and as you know we have refunded your entirely without return shipping cost
We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders
Do not hesitate to contact us by phone or WhatsApp at +39 340 88 74 986 (Monday/Friday from 9:00am to 6:00pm - Holiday Excluded) or by email at customer@pfcmna.it
Kind Regards
I received wrong items
I received wrong items, than I couldn't receive the right ones at the same price, because, Fracomina told, there was a mistake with the price.
Not satisfied.
Thanks.
March 18, 2022
Express delivery and very helpful…
Express delivery and very helpful customer support team when contacted by email (chat response is not working - no response for 2 days)
March 4, 2022
Unprompted review
Reply from FRACOMINA
❤❤
Delivery very delayed..10 working days…
Delivery very delayed..10 working days for a normal.shipment but the item it is very good and beautiful, good quality.
February 7, 2022
Reply from FRACOMINA
Dear Beatriz,
thank you for choosing us.
We are sorry for Shipping Delay, we do always the best for our customers.
We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders
Do not hesitate to contact us by phone or WhatsApp at +39 340 88 74 986 (Monday/Friday from 9:00am to 6:00pm - Holiday Excluded) or by email at customer@pfcmna.it
Kind Regards
My first experiance was very goog
My first experiance was very goog. The clientes support works really well. I return one of the itens, and the return and the refund was very fast. I really recomend fracomina. Very nice and good clothes. Thanks.
February 2, 2022
Reply from FRACOMINA
❤❤
I have ordered 3 articles which came…
I have ordered 3 articles which came saperately in 3 days. Alao, maybe you should considere to put an advice about size as a recommandation (for example that the item is true to a size or to order one size larger or smaller then the usual size).
February 2, 2022
Reply from FRACOMINA
Dear Dijana
Thank you for your review and advice
We invite you to contact us in the future if you encounter problems in your purchases before proceeding to write your review: we will be happy to provide you with the right support for solving the problem
We hope that your review will improve and certify the possibility of using a customer care service that is attentive to solving any problems encountered in online purchases Fracomina
We remain at your complete disposal for any doubts or support in future online purchases
Do not hesitate to contact us by phone or via WhatsApp at +39 340 88 74 986 (from Monday / Friday from 9:00 to 18:00) or at the email address customer@pfcmna.it
Kind regards
Received one of the three articles…
Received one of the three articles ordered… what a disappointment… wouldn’t have ordered if I knew it!
February 1, 2022
Reply from FRACOMINA
Hi Ana Rita, thank you for coosing us.
About your order, We immediatly refunded 2 items because not available at the time of purchase for maximum customer satisfaction and transaprency.
We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders
Do not hesitate to contact us by phone or WhatsApp at +39 340 88 74 986 (Monday/Friday from 9:00am to 6:00pm - Holiday Excluded) or by email at customer@pfcmna.it
Kind Regards
No news no answer. More than 5 working days
I've made an order in saturday 15th and after 6 working days no news about my shippment. Hence I've called Fracomina twice and sent two emails asking for explanations nobody answer me and I don't anything about my jeans and of course the money out of my bank. Please let me know further information about this tracking.
January 21, 2022
Unprompted review
Reply from FRACOMINA
Hi Beatriz, thank you for choosing us.
About your order it was shipped in after 2 days of your order date by DHL. You have receive too DHL email or sms about Tracking direct from DHL
We have also update your order status with DHL tracking.
Your order status is: The shipment is being delivered
We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders
Do not hesitate to contact us by phone or WhatsApp at +39 340 88 74 986 (Monday/Friday from 9:00am to 6:00pm - Holiday Excluded) or by email at customer@pfcmna.it
Kind Regards
Return process is much too complicated…
Return process is much too complicated and not customer friendly at all.
January 5, 2022
They sent me the wrong products
They sent me the wrong products and refused to send the rights ones.
December 31, 2021
Reply from FRACOMINA
Hi Ana, thank you for choosing us
Your refound it was processed on 11/01/2022
We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders
Do not hesitate to contact us by phone or WhatsApp at +39 340 88 74 986 (Monday/Friday from 9:00am to 6:00pm - Holiday Excluded) or by email at customer@pfcmna.it
Kind Regards
I wait a answer of You regarding the…
I wait a answer of You regarding the jacket Padding of " Order #FR-WW-4791 confirmed". I sent an email and a message to facebook
December 14, 2021
Reply from FRACOMINA
Dear customer,
thanks for contacting us and we are very sorry for delay
Regarding your order, we would inform you that DHL has caused us some slowdowns with the shippings
Your order will be shipped and you will receive a new tracking number
We hope you will improve your review since the opinion of our customers is very important for us
We remain at your disposal
Kind regards
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