I received my order and I discovered that in the box I had 2 same jackets and other more expensive jacket was missing. I contacted the customer service and Maryam help me to solve it. she was so nice... See more
Company replied
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See what reviewers are saying
I have bought jeans several times over more than a year and I am very satisfied. Sizes are correct, models are beautiful and of good quality. I made a mistake once and bought bigger size jeans, their... See more
Company replied
I ordered a dress on 1st February 2024. Received no email with shipment date or expected TAT so I sent an email and whatsapp messages and made one phone call to the number provided on the Website, non... See more
Company replied
I made my order on the 3rd of August and fully paid with my husband’s card and I haven’t received my package so far. I try to call Fracomina but only answering machin is on, i wrote on what’s up, the... See more
Company replied
Company details
Written by the company
QUESTO PROFILO NON E' PIU' ATTIVO - SI PREGA DI VISITARE IL SITO FRACOMINA.COM PER VISUALIZZARE IL SERVIZIO CORRETTO PER LE RECENSIONI
Contact info
Via Savona 97, 20144, Milano, Italy
- +39 340 88 74 986
- customer@pfcmna.it
- fracomina.com
3.5
Average
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FRACOMINA
❤❤
La merce arriva in ritardo e spezzettata
November 8, 2021
Reply from FRACOMINA
Gentile Mara, grazie per averci scelto.
In merito alle consegne è possibile che un ordine venga evaso in più spedizioni. Ogni spedizioni segue sempre una email di conferma con relativo tracking.
Può trovare tutti i dettagli all'interno della nostra pagina informativa "Domande Frequenti" https://it.fracomina.com/pages/faq
La invitiamo a contattarci in futuro qualora riscontrasse problemi nei suoi acquisti prima di procedere alla scrittura della sua recensione: saremo lieti di fornirle il giusto supporto per la risoluzione del problema
Ci auguriamo che la sua recensione possa migliorare e attestare la possibilità di usufruire di un servizio customer care attento a risolvere tutte le eventuali problematiche riscontrate negli acquisti online Fracomina
Restiamo a sua completa disposizione per eventuali dubbi o supporto nei prossimi acquisti online. Non esiti a contattarci telefonicamente o via WhatsApp al numero +39 340 88 74 986 (dal Lunedì/Venerdì dalle ore 9:00 alle ore 18:00) oppure all’indirizzo email customer@pfcmna.it
Cordiali Saluti
Beautiful clothes
Beautiful clothes, excellent quality, good communication… Very happy with my purchase. I recommend Fracomina.
October 23, 2021
Reply from FRACOMINA
❤❤
Sent the wrong order
October 16, 2021
Reply from FRACOMINA
Dear Customer, thank you for choosing us.
About your order, the color of the dress that we shipped was right according to your order.
Anyway we contacted you and we gave you free return for your best satisfaction.
We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders
Do not hesitate to contact us by phone or WhatsApp at +39 340 88 74 986 (Monday/Friday from 9:00am to 6:00pm - Holiday Excluded) or by email at customer@pfcmna.it
Kind Regards
I enjoy buying at Fracomina!
I really like Whatsapp customer support. Quick response, flexibility and understanding of customer needs is all and more. I also like how you upgraded the online support. I enjoy shopping at Fracomina! ☺️
October 14, 2021
Reply from FRACOMINA
❤❤
Satisfied
Hi,
Fast delivery, beautifully packed, jeans fits and looks perfect .. BUT..after wearing 1 time, most of the studs fell of:/
For this price unexceptabel and makes me sad because the jeans is amazing.
However: the support team contacted me quickly after my evaluation and met me in a friendly manner to solve the problem.
October 13, 2021
Reply from FRACOMINA
Hi Sandra, thank you for your purchase
If necessary, you can send us the photos that allow us to verify product defects. We will support you for change your product.
We invite you to contact us in the future if you will have problems in your purchases before proceeding to write your review. We will be happy to provide you right support to solve the problem.
We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders
Do not hesitate to contact us by phone or WhatsApp at +39 340 88 74 986 (Monday/Fridayfrom 9:00am to 6:00pm - Holiday Excluded) or by email at customer@pfcmna.it
Kind Regards
I recieve a wrong producr
I recieve a wrong producr. Of course, I return it. It passed almost two mo th, they don't answer of my inquiries about when they will return me my money. There is no answer.. and of course, they didn't return me money.. nothing. Comunication very bad. Dissaponited so much.
October 7, 2021
Unprompted review
Reply from FRACOMINA
Hi Maria, thank you for contact us
About your order, we have reply in the last comunication that DHL informed us (by email), if you claim that the signature is not yours, you should contact the local DHL and the local authorities.
Best regards
COMPLAINT
Goods delivered to order and quickly. Unfortunately, the size did not suit :(. I repeated the return procedure about twenty times - unfortunately I did not receive the mailing labels for the mail. Now it works in limited mode until 23.08.2021 .... I have to wait, my request was not processed - communicated I, I wrote, asked that things don't work ...... without results !!!
17.08.2021
YOUR RETURN PROCEDURE WAS COMPLETED SUCCESSFULLY. YOU WILL RECEIVE IN THE NEXT FEW HOURS THE RETURN INSTRUCTIONS BY EMAIL AT: ----
and return labels still haven't come ... what to do?
August 15, 2021
Reply from FRACOMINA
Hi Zuzana, thank you for contact us.
About your return, you do not have complete RMA return procedure
Insert your order number without # into the form at this link
https://en.fracomina.com/pages/easy-return-rma
You can select the product that you want return and after that you automatically receive DHL LABELby email and in the same email you can book DHL pickup automatically.
Do not hesitate to contact us also on WhatsApp at +39 340 88 74 986 (Monday/Thursday from 9:00am to 5:00pm - Holiday Excluded)
Best regards
Reply from FRACOMINA
❤❤
Thank you for the quick deal and for…
Thank you for the quick deal and for the delivery of the beautiful goods. I will be happy to return.
July 3, 2021
Reply from FRACOMINA
❤❤
My experience is horrible
My experience is horrible, I paid my order(a jacket and a partir of trousers) and I NEVER got my packet, I wrote to Fracomina and they didn't answer me. The telephone is out of orden and NOBODY helped me.
I'm wrtting this because I think peoole have to known this lack of profesinality.
I've lost my money and my order.
They have given the track number from DHL,but they say don't find my packet and they send me to Fracomina and Fracomina send me to DHL.
Nobody wants to refund my money o send me again the garments.
I bought it last 15th of May and today I still haven't gotten my order.
I think Fracomina should find out where is my packet or refund my money.
It's not my problem, if DHL have lost my packet.
Fracomina have or should have solved the mistake. And show me they are a serious trade mark.
Finally,after 42 days from my purchase, yesterday I got my order.
Thanks to Trustpilot who gave me the opportunity of make my problem visible, and Fracomina read it and solved my problem.
June 15, 2021
Unprompted review
Reply from FRACOMINA
Hi Mari, thanks for your purchase.
We have just been informed by DHL that your package has been delivered.
We are very sorry for the delay and we hope you will come to visit again FRACOMINA SHOP ONLINE
We also hope your past review would be changed on Trustpilot
Have a nice day!
Kind Regards
Loved the experience of buying at…
Loved the experience of buying at Fracomina. I will buy again.
June 7, 2021
Reply from FRACOMINA
❤❤
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