FRAGRANCE E11EVEN Reviews 571

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 1 out of 5 stars

After hearing Scot Mills say how gorgeous it smelt I treated myself to a bottle. I can’t say I’m impressed with it and a friend of mine thought it was an insect repellent!!

Rated 5 out of 5 stars

Online patiently waiting for Royal doulton & Wham !! ,, you site has it, to my absolute surprise, of course I bought both , Can’t say enough about how fortunate you made this women , that perfume has... See more

Rated 4 out of 5 stars

could be more prompt in declaring order has been shipped., other companies beating you out by a day - like bloomingdales. also. some samples would help. otherwise - pretty solid. try to find a way to... See more

Rated 4 out of 5 stars

Some or all of the product seems to be drop-shipped. Ordering multiple bottles often come in multiple packages over the course of multiple days. So if you only receive a partial order, the rest is lik... See more

Company details

  1. Perfume Store

Written by the company

Online store to buy your favorite fragrances, skin care with a collection of over 16000 products to shop from at up to 80% off including major international brands.All of the products are 100% original and authentic.And, our service is friendly and honest. There’s no attitude or hard sell as in retail stores, and you can be sure of great quality and value in every deal.You know when you look, smell and feel great. Let us help you get there.


Contact info

3.5

Average

TrustScore 3.5 out of 5

571 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have been shopping with The Fragrance…

I have been shopping with The Fragrance E11EVEN for many years. Their fast shipment was amazing and then I get the box!!!! Inside a gift scent which I definitely will be ordering. A letter from them thanking me for the order !
Would love to order more in future.

April 10, 2022
Unprompted review
Rated 1 out of 5 stars

I still haven’t received the product…

I still haven’t received the product and it’s been more than 6-8 business days. It didn’t show up here at all. It was not delivered to my house I have checked everywhere.

April 9, 2022
FRAGRANCE E11EVEN logo

Reply from FRAGRANCE E11EVEN

Dear Customer,

Please see below the tracking link from UPS.You placed the order on March 26th and the package was delivered on March 29th.I request you to please check you mailbox or contact your local UPS store as it is marked delivered and then review us.

https://wwwapps.ups.com/WebTracking/processInputRequest?HTMLVersion=5.0&error_carried=true&tracknums_displayed=5&TypeOfInquiryNumber=T&loc=en_US&InquiryNumber1=1ZY6Y1620397903941&AgreeToTermsAndConditions=yes&requester=ST/trackdetails

Thanks

Joshua

Rated 3 out of 5 stars
FRAGRANCE E11EVEN logo

Reply from FRAGRANCE E11EVEN

Dear Customer,

We have sent you sealed boxes, I do apologize if you haven't received the same.If you could please send us the picture of the product received by you by emailing us at support@fragrance11.com for us to review.Once we receive the email we will sent out replacement.Once again I do apologize for the same.

Thanks

Joshua

Rated 1 out of 5 stars

This is the 3rd review

This is the 3rd review. I had an order with this company placed December 15, 2021 for 2 items: Must de Cartier & Adieu Sagesse by Jean Patou. I received Must de Cartier from a private person in Florida. Adieu Sagesse came separately, unsealed, with scent still lingering in the opened box, obviously used, from another private person in Texas. Contacted company that asked to return the opened item. But that was not acceptable. That meant for me to spend money on gas to take the item to post office, spend time in long line as it was Christmas time, spend money for shhipping, to be refunded who knows when for the item only. My major upsetting issue was that this item was intended as Christmas gift. I had a hell of a time to find something else suitable for the intended person in such a short time. Very bad service. Do not recommend. Also, these 2 guys, that are actually the company, keep trying to pull away my review as 'breaching rules of posting' in order for people not to see it. I'll keep posting till they give up. Real customers have a right to reveal their experience. If they are not stopping this game and my review doesn't go through, I'm going to get in touch with TrustPilot itself and ask what rules I've been breaching in the body of my reviews, for them to be pulled out. Telling the truth? Do not buy from these guys.

April 8, 2022
Rated 5 out of 5 stars

Fast shipping

Fast shipping, pleased with the product

April 8, 2022
FRAGRANCE E11EVEN logo

Reply from FRAGRANCE E11EVEN

Dear Customer,

Thank you for taking the time to write a review. We appreciate your feedback. We are glad to hear that you were happy with your purchase. We look forward to serving you again.

Thanks,

Jessica

Rated 5 out of 5 stars

My favorite store for fragrance...

Fragrance is always authentic, ships fast, and costs less than at other stores. I've never had a problem buying my fragrance here. Thank you for carrying Cristiano Ronaldo!

April 6, 2022
FRAGRANCE E11EVEN logo

Reply from FRAGRANCE E11EVEN

Dear Customer,

Thank you for taking the time to write a review. We appreciate your feedback. We are glad to hear that you were happy with your purchase. We look forward to serving you again.

Thanks,

Jessica

Rated 4 out of 5 stars

I got 1 of 2 bottles

I got 1 of 2 bottles. The second bottle is empty as shown in pictures sent by text message

April 6, 2022
FRAGRANCE E11EVEN logo

Reply from FRAGRANCE E11EVEN

Dear Customer,

I apologize fo the second bottle came damaged/empty.Could you please send us the picture of that bottle to support@fragarnce11.com and i'll have the replacement sent to you.

Thanks

Joshua

Rated 5 out of 5 stars

satisfied 🤩

My product was just what I ordered and came in a timely manner 😁

April 5, 2022
FRAGRANCE E11EVEN logo

Reply from FRAGRANCE E11EVEN

Dear Customer,

Thank you for taking the time to write a review. We appreciate your feedback. We are glad to hear that you were happy with your purchase. We look forward to serving you again.

Thanks,

Jessica

Rated 2 out of 5 stars

The product I ordered was supposed to…

The product I ordered was supposed to be 6.76 oz but I rec'd 3.38 oz size. I paid $81+ for that and am not happy

April 5, 2022
FRAGRANCE E11EVEN logo

Reply from FRAGRANCE E11EVEN

Dear Customer,

I sincerely apologize for this mistake, We have sent you additional 3pc to make it even.Please review us accordingly as we have done our part to complete the order.

https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9200190204994481180852%2C

Thanks

Joshua

Rated 4 out of 5 stars

Fast and Authentic!

Some or all of the product seems to be drop-shipped. Ordering multiple bottles often come in multiple packages over the course of multiple days. So if you only receive a partial order, the rest is likely still on the way. Overall have found excellent deals with Fragrance11, often better than Fragrancenet or FragranceX, and have always gotten everything delivered fast and authentic.

March 26, 2022
Unprompted review
Rated 2 out of 5 stars

Ordered three items 2day delivery…received 2 boxes with one fragrance in each

Ordered 3 fragrances with 2day delivery and received two boxes with 1 item inside. One of the packages was correct with an invoice of the item inside. The other package from a different address had a extra gift set with was just a shower gel. The only reason way I gave them 2 starts is they responded back to my email the same day. They responded saying the third item was lost in transit and the show gel was a gift for first time customers. Gee thanks. 1st time and last time

March 5, 2022

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