Once i placed the order with Fragrance 365 from the beginning to quick shipment their service reps were excellent!! keeping in touch with emails. Really glad they were a Canadian co. and had my fav... See more
Company replied
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See what reviewers are saying
Fragrance 365 doing a great job I received my second order so fast there perfume and cologne are affordable. I always recommend to my friends to go to this website it’s legit. Looking forward for my n... See more
My package still hasn’t arrived I was able to track it to Burlington then never heard any more about it I am out $73.00 . That in my opinion is steeling…..I will be letting everyone I know about your... See more
Company replied
The first time I placed an order with Fragrance365, all was great until I had to hunt down my order from UPS. As for my shopping experience, absolutely no complaints! My orders were received and promp... See more
Company replied
Company details
Written by the company
Fragrance365 is Canada's leading online fragrance outlet offering the best price on authentic designer perfumes, cologne. Buying 100% authentic fragrances online has never been easier with Fragrance365! Browse now!
Contact info
10929 166a St NW, Edmonton, AB , T5P 3V5, Edmonton, Canada
- +18336032365
- admin@fragrance365.ca
- fragrance365.ca
4.1
Great
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Great selection
Had a wide selection of brands to choose from and found the one I was looking for easily. Easy to navigate through payment. Shipped fast, was only held up due to postal strike. My only qualm is that when it arrived the boxes of perfume within the package where sliding around like a pinball ball. So was worried about damage to the boxes inside. Other than dented corners of the perfume boxes nothing was broken. Might need some more packaging inside or smaller boxes. Overall very happy. Thanks
December 11, 2024
Reply from Fragrance365
That's a great review and great feedback. Thanks for the suggestion!
I loved the scent and delivery time was…
I loved the scent and delivery time was a bit delayed but all in all I got it
December 13, 2024
Reply from Fragrance365
Very sorry to hear this, we've made some notes to ensure this doesn't happen again.
First time customer
First time customer. Order arrived promptly, no surprises, which is great. Happy with my shopping experience. Thank you.
December 3, 2024
Reply from Fragrance365
Hey thanks a lot!
One of my orders was not delivered…
One of my orders was not delivered saying “no such address”.
Another order was delivered to the wrong address because the shipping label was wrong.
Extremely poor shipping service.
Have used this company before, but never again!
******Update*******
Customer service was quick with a response to my deliver problems and refunded my ‘lost’ order promptly.
Offered a 20% discount on next order.
December 2, 2024
Reply from Fragrance365
Hey Jeff, really sorry this didn't work out for you this time. We're putting a lot of working into ensuring our deliveries go as smooth as possible and our couriers have the right information. We hope you decide to shop with us again and give us another chance.
The quality of the product is great
The quality of the product is great. According to the person I offered. This was a gift.
The price as well.
December 2, 2024
It's Amazing the good product and Price.
December 2, 2024
I received what I ordered in a timely…
I received what I ordered in a timely manner and that's all I ever want. Thank you.
October 29, 2024
Reply from Fragrance365
Great to hear!
Very happy with my purchase
Very happy with my purchase! Bought as a gift for Christmas and I’m very sure they will be very happy with it.
October 14, 2024
I received an email that the order I…
I received an email that the order I placed was cheaper to ship in 2 packages so there were 2 tracking numbers. The first tracking number was up to date but the 2nd one didn't give me updates. The packages arrived a few days apart so I was happy
May 26, 2024
Good selection of perfumes
Good selection of perfumes
Their prices are reasonable that’s why I keep coming back. Delivery is done in good time.
May 21, 2024
Very happy and will purchase from again.
Very happy and will purchase from again. Was able to purchase my fave fragrance (Demeter, DIRT). So, so happy! Ordering was a breeze, shipping was reasonable and fast, no complaints. Love that I have this perfume again. Brings back so many happy memories!
May 20, 2024
Great deal
Great, fast service. Awesome price on my already discontinued Tommy Bahama fragrance.
April 18, 2024
Reply from Fragrance365
Hello Liv! Sorry to hear that you expected the mini tester to be larger. Sometimes good fragrance is never enough! Our price of $22 is around the average for other stores, but if you would like, please reach out by email and we can offer you a discount on your next purchase.
The shipment arrived quickly and the…
The shipment arrived quickly and the perfume is what I ordered.
February 14, 2024
Fragrance was garbage
Fragrance was garbage. Agent said it was different version and assured me I would like it. I don't. It's awful. It gives me a headache. I emailed you about it. And zero response. I will never order from.this place again
January 18, 2024
Reply from Fragrance365
Hi Tegan, very sorry you weren't happy with your product. We do our best to match customers with the fragrance they're looking for, but sometimes formulations change and may not be what is expected. We did have quite a bit of email correspondence, but we apologize for not following up on your feedback email. Please contact us and we'll work something out.
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