Once i placed the order with Fragrance 365 from the beginning to quick shipment their service reps were excellent!! keeping in touch with emails. Really glad they were a Canadian co. and had my fav... See more
Company replied
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See what reviewers are saying
Fragrance 365 doing a great job I received my second order so fast there perfume and cologne are affordable. I always recommend to my friends to go to this website it’s legit. Looking forward for my n... See more
My package still hasn’t arrived I was able to track it to Burlington then never heard any more about it I am out $73.00 . That in my opinion is steeling…..I will be letting everyone I know about your... See more
Company replied
The first time I placed an order with Fragrance365, all was great until I had to hunt down my order from UPS. As for my shopping experience, absolutely no complaints! My orders were received and promp... See more
Company replied
Company details
Written by the company
Fragrance365 is Canada's leading online fragrance outlet offering the best price on authentic designer perfumes, cologne. Buying 100% authentic fragrances online has never been easier with Fragrance365! Browse now!
Contact info
10929 166a St NW, Edmonton, AB , T5P 3V5, Edmonton, Canada
- +18336032365
- admin@fragrance365.ca
- fragrance365.ca
4.1
Great
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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The fragrance doesn’t last too long…
December 29, 2023
Very happy with my purchase
Very happy with my purchase. The samples were packaged very well and it came quickly.
November 30, 2023
Reply from Fragrance365
Woo hoo! That's a win!
Easy to order and package was received…
Easy to order and package was received quickly
November 15, 2023
I ordered scandalous from victoria…
I ordered scandalous from victoria secret which was long discontinued and fragrance 365 have bottles that smell fresh so it made me very happy!!!
October 25, 2023
Reply from Fragrance365
So glad you found it!
Service was quick and efficient
Service was quick and efficient. Gift for someone who wants to find her signature scent. So it was perfect.
October 4, 2023
Great as expected
July 22, 2023
Excellent customer service
Excellent customer service. Product arrived on time and my perfume still lovely as always.
June 23, 2023
I have NOT recieved my purchase...I…
I have NOT recieved my purchase...I have sent this info & my tracking # ...with NO response...This CAN be delivered...left near my mailbox & I will recieve it!! PLEASE deliver it!!! Thankyou
June 12, 2023
Reply from Fragrance365
Hello Pamela, thanks for bringing this to our attention. This is disappointing to hear about the shipping company. I've sent an email to confirm we have the right address and we will attempt another delivery for you.
Great customer service
Great customer service. I was delivered the incorrect item initially, but the customer service team promptly acknowledged my inquiry and sent me the correct item free of charge.
June 6, 2023
Reply from Fragrance365
Thanks for the kind review!
I got my first order which was 5 items
I got my first order which was 5 items. However there were only 4. I contacted customer service, expecting to get the run around and a generic reply.
Complete opposite. I received my 5th item-free ( $5 is $5) and had 4 little samples.
Thank you! Great customer service!
I'll be ordering more.
May 31, 2023
Reply from Fragrance365
Thanks for the great review and your patience Tanya! We try to make shopping online as much as a personal experience as possible when things go wrong. We hope you decide to shop with us again.
They’re a great place to buy … Got my…
They’re a great place to buy … Got my order very fast! Would definitely order here again.
February 10, 2023
Reply from Fragrance365
Thank you for the glowing review Carrie!
the product and the price
December 19, 2022
Excellent service and shipping
it was smaller than I thought it would be but that's on me. Not sure if it smells like the original perfume because it has been so long but appreciate it could have changed.
Excellent service and shipping. Came safely packaged.
November 16, 2022
Items were in stock
Items were in stock. The customer service rep was good enough to contact me on a clarification issue on my order. I appreciated that.
November 14, 2022
Good customer service
I got some problems with the delivery due to my new address, so Fragance365 did everything to expedite and solve the problem. Thanks.
October 17, 2022
Reply from Fragrance365
Very sorry about this whole situation Renato. As discussed, due to the newness of your address our courier was unable to verify the address unfortunately. We will be following up with that courier so we get quicker notification of shipment issues to avoid this in the future. I hope the new order I expedited at no cost meets your expectations and you enjoy your products.
Looking forward to ordering again
First time ordering from here and I look forward to ordering again. Shipping took a little longer than expected but everything was packaged nicely and was exactly what I ordered!
August 20, 2022
Reply from Fragrance365
Great to hear, thanks Glenda! We hope you find something you like with us again!
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