Once i placed the order with Fragrance 365 from the beginning to quick shipment their service reps were excellent!! keeping in touch with emails. Really glad they were a Canadian co. and had my fav... See more
Company replied
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See what reviewers are saying
Fragrance 365 doing a great job I received my second order so fast there perfume and cologne are affordable. I always recommend to my friends to go to this website it’s legit. Looking forward for my n... See more
My package still hasn’t arrived I was able to track it to Burlington then never heard any more about it I am out $73.00 . That in my opinion is steeling…..I will be letting everyone I know about your... See more
Company replied
The first time I placed an order with Fragrance365, all was great until I had to hunt down my order from UPS. As for my shopping experience, absolutely no complaints! My orders were received and promp... See more
Company replied
Company details
Written by the company
Fragrance365 is Canada's leading online fragrance outlet offering the best price on authentic designer perfumes, cologne. Buying 100% authentic fragrances online has never been easier with Fragrance365! Browse now!
Contact info
10929 166a St NW, Edmonton, AB , T5P 3V5, Edmonton, Canada
- +18336032365
- admin@fragrance365.ca
- fragrance365.ca
4.1
Great
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The image of what I ordered and what I…
The image of what I ordered and what I received was different.
July 13, 2022
Reply from Fragrance365
Hello Angela, as I mentioned in your product review you left, very sorry that this happened. Please check your inbox for the email I sent and we will rectify this for you.
Great!
Order didn't take too long to ship, got everything I asked for, and the package was packed nicely so nothing would get broken! They have a pretty good selection, and I love that they have samples as well. A little pricey, but a good experience all around and I would still recommend and purchase from them again!
June 29, 2022
Reply from Fragrance365
Wow, thanks for the great review Aleisha! I'm so happy you had a good experience with us. I hope you choose us again.
Great experience
Although initially the wrong fragrance was sent, you went above and beyond to make it right and you did that very quickly. We all make mistakes but it all comes down to how you handle those missteps and you did a great job. I will order from you again, no hesitation.
Regards,
Brian
June 15, 2022
Reply from Fragrance365
Thanks for the review Brian, and for your patience while we figured out where the discrepancy was. We look forward to your business again.
Don't need anywhere else
I finally found my spot to get anything fragrance related! Could rarely find the after shave balm I like without a gift pack. Found it here for half the cost I used to pay and got it delivered really quickly. Great store.
May 18, 2022
Unprompted review
Reply from Fragrance365
Thank you for the great review Justin. We're glad you found your fragrance and hope you shop with us again!
Order arrived well packaged and timely
Order arrived well packaged and timely. Great prices! Easy to track shipment through emails sent.
February 28, 2022
Reply from Fragrance365
Thanks for the great review Sherry! Glad you were able to find what you were looking for and track your shipment. Hope to see you again!
Excellent customer service
When my order arrived I was disappointed to see that one of the fragrances was not what I had ordered. I had ordered two bottles of this fragrance so I contacted the company and let them know that I wanted to return the two bottles and they told me to keep them and that they would also refund me for the purchase price. That is going above and beyond and I couldn't be more pleased with their customer service.
January 23, 2021
Unprompted review
Reply from Fragrance365
Thanks for the glowing review Keith. We always try to find ways to make the online shopping experience painless. We hope you continue to consider us for your future fragrance purchases.
What amazing customer service
What amazing customer service - all small business are struggling with COVID and it's affect on deliveries - John at Fragrance365 answered all of my emails quickly and professionally and the order was just as described!! so impressed!!!
December 16, 2020
Unprompted review
Reply from Fragrance365
Thanks for taking the time to write the review - glad you had a great experience!
I received my package relatively soon…
I received my package relatively soon considering the ongoing pandemic. I loved the perfume I got; it was reasonably-priced. The customer support was prompt as well in answering questions I had about delivery times. Great work!
May 31, 2020
Unprompted review
Your service was good and delivery…
Your service was good and delivery fast. Perfume was exactly what i ordered. Thank you
May 25, 2020
Unprompted review
Awesome service
May 23, 2020
Unprompted review
Thanks for your fast shipping
May 23, 2020
Unprompted review
Everything was fine - product price is somewhat outrageous
Everything was fine. Delivery, service etc. My main concern is the product I ordered. The price has more than doubled. I paid over $100CAD for a 50ml bottle. Used to be $60CAD or less for a 100ml bottle. Other places are the same or don’t carry it at all. Why? Is the manufacturer not sending anything anymore because of COVID? Therefore, the retailers maximize the profits of the stock they have? I did an impulse buy and didn’t realize it was 50ml until I received it. Would I do it again? Probably not at the same price.
May 19, 2020
Unprompted review
Reply from Fragrance365
We appreciate you taking the time to review your experience. Before addressing your points - you do have the opportunity to return the item. We offer a money-back guarantee on unopened items (less shipping). If this is something you'd like to pursue, please email us.
To address your inquiry about increasing pricing due to a shortage of supply - we DO NOT and would NEVER consider doing this. Our business is based on customer service and we would be out of business in no-time as consumers are quick to catch on to such practices. I personally would be very surprised if any other industry participant were doing this - it's just not worth the couple of extra $'s one would make vs. the potential consumer backlash!
To address our pricing practices - they are complex to say the least, but are largely drive by costs like with any other business. We continually invest our business to better serve the customer. These improvements (while largely recouped over time) impact pricing. You may also note that customers pay no shipping/vat fees (on orders over $50 vs. $175 a few months ago) - this too has a small effect on pricing. There are really too many variables to discuss here but we are like any other business where we look to recoup our costs + achieve a fair profit.
In regards to the manufacturers volumes - we have no insight into this. I'd suggest you reach out to them directly if you're interested. Regards, Chris - President, Fragrance365.ca
The order came in a timely matter…
The order came in a timely matter despite COVID19.
May 19, 2020
Unprompted review
Great customer service!
I was sent the wrong product as I ordered a men’s fragrance and the woman’s came instead. The owner Chris got ahold of me quickly, let me keep the fragrance and went above and beyond to obtain the fragrance I had ordered and then sent it to me free of charge. Extremely great customer service; kept me in the loop and gave me shipping information along the way. I will be using them again in the future. Thanks Chris!
May 18, 2020
Unprompted review
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable staff. Quick delivery, love the product.
May 7, 2020
Unprompted review
Easy to order and delivery was less…
Easy to order and delivery was less than a week! Thank you!
May 5, 2020
Unprompted review
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