Fragrance365 Reviews 

194
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Once i placed the order with Fragrance 365 from the beginning to quick shipment their service reps were excellent!! keeping in touch with emails. Really glad they were a Canadian co. and had my fav... See more

Company replied

Rated 5 out of 5 stars

Fragrance 365 doing a great job I received my second order so fast there perfume and cologne are affordable. I always recommend to my friends to go to this website it’s legit. Looking forward for my n... See more

Rated 1 out of 5 stars

My package still hasn’t arrived I was able to track it to Burlington then never heard any more about it I am out $73.00 . That in my opinion is steeling…..I will be letting everyone I know about your... See more

Company replied

Rated 5 out of 5 stars

The first time I placed an order with Fragrance365, all was great until I had to hunt down my order from UPS. As for my shopping experience, absolutely no complaints! My orders were received and promp... See more

Company replied

Company details

  1. Perfume Store
  2. also in
  3. Cosmetics and Perfumes Supplier
  4. Flavours, Fragrances and Aroma Supplier

Written by the company

Fragrance365 is Canada's leading online fragrance outlet offering the best price on authentic designer perfumes, cologne. Buying 100% authentic fragrances online has never been easier with Fragrance365! Browse now!


Contact info

4.1

Great

TrustScore 4 out of 5

194 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(194)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fragrance 365 doing a great job I…

Fragrance 365 doing a great job I received my second order so fast there perfume and cologne are affordable. I always recommend to my friends to go to this website it’s legit. Looking forward for my next order and I suggest that if they can recommend new nice scent by giving a free sample to there customers. Keep it up Fragrance 365 see you soon for my next order😊

April 30, 2020
Unprompted review
Rated 5 out of 5 stars

Very fast shipping!

Very fast shipping!! Great service

April 22, 2020
Unprompted review
Fragrance365 logo

Reply from Fragrance365

Thanks Todd - great doing business with you! We appreciate the feedback!

Rated 1 out of 5 stars

STAY AWAY FROM THEM OR YOU WILL REGRET IT.

My story with them have been nothing but regret. Stay away from them as much as you can or else you will regret just like i am doing right now. Apart of the terrible experience, they have extremely rude customer service.
My experience is that i was to go for a trip and i ordered 2 perfumes costing over $300 which was supposed to be as a gift for the trip. Due to shipping delay, i could not get the perfumes before the trip. After i returned, i found the perfumes in my mail box and contacted them to return it and that was where my nightmare began. After sending over 3 emails requesting to return the perfumes, they finally contacted me days later to let me know that they will deduct the return shipping fee and credit the rest into my credit card. I emailed them asking how much the return shipping will be and they quoted me $43.32 to post the perfumes by Canada post back to Ontario from Alberta. That sounded to expensive and like a scam to me and i decided to post it myself.
I requested to post it myself and wanted the mailing address and Mary whom i was talking to told me they can not give out their return address and i only have to do a return through them. That sounded very fishy to me. After several email exchanges in which she was very rude, she finally told me she will need to get permission from her supervisor before giving me the address and she will get back to me the next day. The next day passed and i did not receive any address from them. After several reminder emails, i finally got the address from them 4 days later. i shipped the perfumes back to them and emailed them the tracking number. Today is 5 days since they signed to have received the perfumes and i have not heard from them. i have been emailing them asking when they will issue my full refund an no one is responding to my emails.
JUST STAY AWAY FROM THEM OR ELSE YOU WILL ALSO REGRET IT.

March 25, 2020
Unprompted review
Fragrance365 logo

Reply from Fragrance365

Hello, although this is an old review, I feel compelled to respond to this review as this poor experience is unacceptable. Fragrance 365 has been sold to new owners (myself) and I want to assure you that this type of customer service is not going happen going forward. I cannot speak on behalf of the previous owner (or the owner before the last) but we strive to be as prompt with our communication as possible. We have opened up several methods of contacting us including a chat app, where we are available most hours of the day for order updates and product questions.
Please contact us and we will make this up to you any way we can if you would like.

Rated 5 out of 5 stars

THANKS

THANKS. I am satisfied and will recommend your website.

January 24, 2020
Unprompted review
Rated 5 out of 5 stars

First time buyer

I don't have to go to look for my favorites perfumes, now they come right to my door, I will be purchasing more in future.

January 21, 2020
Unprompted review
Rated 5 out of 5 stars

Good experience

Large selection of designer perfumes, Pleasant experience at a reasonable price.

January 17, 2020
Unprompted review
Rated 5 out of 5 stars

Quality products

Love it! Great quality, terrific price! Quick shipping also. Thank you!

January 14, 2020
Unprompted review
Fragrance365 logo

Reply from Fragrance365

You are welcome Antoine!

Rated 1 out of 5 stars

First purchase through this site

First purchase through this site, I purchased the Kenneth Cole Black for her. Shipping was fast and transaction went well except when I received the product. As the products are indicated to be authentic on the site, I threw the original box but only tested the perfume a few days later, I then realized that the scent is NOT at all the same as my other Kenneth Cole black perfume which is still have the old bottle. The perfume purchased through this site smells like strong alcohol and is not at all comparable to the original perfume. Since I did not keep the original box, I cannot get a refund for my purchase despite the bottle being full and having my receipt. I will not buy from this site again since they were not willing to issue a refund and return the product because the package is not in it’s sealed packaging. 60$+ down the drain.

Update 2020/01/14
I had to open original packaging to know the smell of the perfume and how it was not what I was expecting, I was disappointed with the product. Didn’t know there were any different versions, where does it say version 1, 2, 3?

January 13, 2020
Unprompted review
Fragrance365 logo

Reply from Fragrance365

Hello Nadya,


The perfume you received is indeed authentic. You state that it smells different than your other Kenneth Cole perfume which is from an older release. This is because Kenneth Cole has stronger smell than its previous versions .

We can see that you have received your order on January 6th 2020, contacted our support on January 12th. You were told that you are going to be refunded as long as you return the product with original packaging ( original packaging means:original box) which is common refunding process everywhere but you never replied back.

Rated 5 out of 5 stars

I was soo excited to receive the…

I was soo excited to receive the product early and i love it! Excellent price! Quality! And Service! I recommend you shop there at Fragrance 365! P.S. the perfume smells soooo good!!

January 9, 2020
Unprompted review
Fragrance365 logo

Reply from Fragrance365

Thank you for choosing Fragrance 365!

Rated 5 out of 5 stars

Deeply satisfied

The perfume i bought was not a replica but the real deal. I will be ordering monthly.

January 8, 2020
Unprompted review
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Reply from Fragrance365

Thank you for choosing Fragrance 365!

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