Fragrance365 Reviews 

194
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Once i placed the order with Fragrance 365 from the beginning to quick shipment their service reps were excellent!! keeping in touch with emails. Really glad they were a Canadian co. and had my fav... See more

Company replied

Rated 5 out of 5 stars

Fragrance 365 doing a great job I received my second order so fast there perfume and cologne are affordable. I always recommend to my friends to go to this website it’s legit. Looking forward for my n... See more

Rated 1 out of 5 stars

My package still hasn’t arrived I was able to track it to Burlington then never heard any more about it I am out $73.00 . That in my opinion is steeling…..I will be letting everyone I know about your... See more

Company replied

Rated 5 out of 5 stars

The first time I placed an order with Fragrance365, all was great until I had to hunt down my order from UPS. As for my shopping experience, absolutely no complaints! My orders were received and promp... See more

Company replied

Company details

  1. Perfume Store
  2. also in
  3. Cosmetics and Perfumes Supplier
  4. Flavours, Fragrances and Aroma Supplier

Written by the company

Fragrance365 is Canada's leading online fragrance outlet offering the best price on authentic designer perfumes, cologne. Buying 100% authentic fragrances online has never been easier with Fragrance365! Browse now!


Contact info

4.1

Great

TrustScore 4 out of 5

194 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(194)

39 reviews in the last 12 months

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Rated 4 out of 5 stars

Great Company. Great Experience.

This company is amazing and goes above and beyond to make a positive experience for the customer. Initially the company somehow sent the product to an incomplete address, and it was returned to them. They responded immediately, apologized for the inconvenience and re-sent the product. The emails were very sincere and personal. I would definitely use this company in the future.

January 8, 2020
Unprompted review
Rated 5 out of 5 stars

I am impressed with the super speedy…

I am impressed with the super speedy shipping and the timely delivery. My fragrances are a huge success.

January 7, 2020
Unprompted review
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Reply from Fragrance365

Thank you for choosing Fragrance 365

Rated 5 out of 5 stars

Perfect and fast.

Great service, quick shipping. Genuine products with great packaging.
Thank you Fragrance 365 team.

January 2, 2020
Unprompted review
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Reply from Fragrance365

Thank you for choosing Fragrance 365!

Rated 3 out of 5 stars

The shipping process was unacceptable

The shipping process was unacceptable. When ordering, the system showed that estimated shipping time to BC was 3-5 days. As such, I thought I would have received my package within that timeframe. After two days I received a tracking number for Canada post. I checked the status each day and did not see any update, other than the shipping label had been created. Infact the tracking number gave absolutely no update on the status of the package until after it had been delivered 9 days after placing my order. It was my first time ordering from this online company and I was even wondering if I had been scammed or something like that, because of the misinformation regarding shipping. I'm therefore ambivalent of further transactions with them. Nevertheless fragrances came and are fine.

January 1, 2020
Unprompted review
Fragrance365 logo

Reply from Fragrance365

Hi Aneisha,

Not sure if you are aware of but December 24-25 was public Christmas holiday and Canada Post workers do not work in Christmas. The order confirmation email sent to you right after your order clearly states that estimated shipping time to BC is 4-7 business days not 3-5 days We can see that you placed an order on December 18, 2019 at 12:14 pm and we did ship your order the same day and updated you with Canada Post tracking # on Friday December 20th. You received your order on December 28th, on the 5th business day which is within our normal shipping timeframe.

Happy new year !

Rated 5 out of 5 stars

Authentic perfume, Will order again!

I bought my first bottle of Chanel NO 5 from Sephora and the second one from Fragrance 365. Delivery was quick, price was 55 dollars less than Sephora and the perfume was indeed authentic. Will order again from Fragrance 365.

December 30, 2019
Unprompted review
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Reply from Fragrance365

Thank you for choosing Fragrance 365!

Rated 5 out of 5 stars

Will order again.

The cologne arrived in timely manner and in good condition. Ordering was easy and uneventful.
My husband will love this.

December 20, 2019
Unprompted review
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Reply from Fragrance365

Thank you for choosing Fragrance 365.

Rated 5 out of 5 stars

This site the best!

Love this site fast delivery five star on that! Has always my favorite fragrances. The best site to buy perfume.

December 13, 2019
Unprompted review
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Reply from Fragrance365

Thank you for choosing Fragrance 365!

Rated 5 out of 5 stars

Easy and Fast

Fast, efficient and easy. Thank you!

December 11, 2019
Unprompted review
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Reply from Fragrance365

Thank you for choosing Fragrance 365

Rated 1 out of 5 stars

I haven’t even received what I ordered

I haven’t even received what I ordered, the tracking says it hasn’t been shipped and no one has responded to emails. I’d just prefer to cancel now

December 11, 2019
Unprompted review
Fragrance365 logo

Reply from Fragrance365

1- Morgan says we did not ship the item however Canada Post tracking #  clearly shows  that the package was in British Columbia on its way to Morgan's residence by the time Morgan had left this review on December 12th 2019. Moreover, Morgan received the package 12 hours after leaving this review.  Proof: https://www.canadapost.ca/trackweb/en#/search?searchFor=7255421237084408

2- Morgan says we did not respond to her email, however automatic email with Canada Post tracking # was sent to her 15 minutes after her correspondence with us.

We contacted Morgan and asked her the reason why she left this review with untrue information. Morgan said that she was not satisfied with the pace of the shipment. Unfortunately we are not Canada Post and it is Christmas time. If you go to Canada Post website you would see their  official statement about the delay on deliveries.

We wish you all the best Morgan!

Rated 5 out of 5 stars

Genuine products

Genuine products. Excellent packaging and delivery. Ordered from Fragrance365 twice and will continue to be my go to.

November 13, 2019
Unprompted review
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Reply from Fragrance365

Thank you for choosing Fragrance 365!

Rated 5 out of 5 stars

The scent absolute

Order Hugo boss the scent absolute. Very happy with product.smells amazing

October 28, 2019
Unprompted review
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Reply from Fragrance365

Thank you for choosing Fragrance 365!

Rated 5 out of 5 stars

I am very satisfied with my recent…

I am very satisfied with my recent purchase. The perfume has a long lasting smell and the delivery was quick. Great selection and excellent customer service! saved about $40 on my perfume. I will buy again. Thank you!
Rachel

October 13, 2019
Unprompted review
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Reply from Fragrance365

Thank you for choosing Fragrance 365!

Rated 5 out of 5 stars

Great customer service

Great customer service, good choice along with great bargains.

September 22, 2019
Unprompted review
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Reply from Fragrance365

Thank you for choosing Fragrance 365!

Rated 5 out of 5 stars

The best perfume ever

The best perfume ever
It smells very good
I ordered it for my daughter too
Fast shipping

September 18, 2019
Unprompted review
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Reply from Fragrance365

Thank you for choosing Fragrance 365!

Rated 5 out of 5 stars

I Absolutely love Fragance 365 online…

I Absolutely love Fragance 365 online store, they are very professional, promptly responded to my emails in a respectful kind matter! The only thing that I really miss is they don’t give you any samples of perfumes so I can try and maybe an option to to try them before you buy! But overall absolutely fantastic! Thank you!

September 15, 2019
Unprompted review
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Reply from Fragrance365

Thank you for choosing Fragrance 365!

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