Framemaster Reviews 75

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent job all round, planned and executed to the dates that Framemaster gave me, with no variation. Very good quality work and we are delighted with the new conservatory roof. Jack and Dan were ex... See more

Rated 5 out of 5 stars

Had our conservatory built by Framemaster 4 years ago. Got the design as we wanted at a good price, and installed it well. Had a couple of minor maintenance issues (doors needed adjusting after 1st su... See more

Rated 5 out of 5 stars

Framemaster totally professional from their first visit to the completion of our Garden Room. Their commitment was always 100%, as the extension evolved we realised that other jobs needed to be comple... See more

Company replied

Rated 5 out of 5 stars

Had a leaking conservatory roof replaced with a warm roof, along with sofits, fascia’s, new gutters and a new bay window cladding.The outside looks great and internally we are extremely pleased. I... See more

Company details

  1. Door Shop
  2. Glazier

Information provided by various external sources

About Framemaster Framemaster are a proud family run business that has been successfuly trading in the home improvement market and offering more bespoke products year on year. The difference with Framemaster to other companies is the attention to detail we offer with all of our products as we realise the often daunting task of replacing the windows and doors in your pride and joy – your home. As specialists in traditional timber alternative windows , but also with a full range of contemporary products available, we will tailor-make a bespoke solution for your requirements to ensure that you make the best decision for you and your home. Our friendly and easy approach is key for Framemaster as we want firstly for you to be happy so that it will lead to your recommendation as this attitude has in doubt to our high percentage of recommendations from happy customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

75 reviews

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Rated 5 out of 5 stars

Bi-fold Perfection

After walking into their showroom recently and meeting the owner my partner I opted to have a double Bi-fold door to open up the back of our property. The work commenced promptly and the installation team worked in a very professional manner. Having been a tradesman for 18 yrs I can't recommend this company enough, solely on the precision of the installation.
Thoroughly pleased customer.

March 1, 2018
Unprompted review
Rated 5 out of 5 stars

a window of opportunity

we chose frame master as they are a local family company who had also done work in our area and we were not disappointed but very pleased with their professionalism through the whole process and the quality of the product combined with their tidiness when fitting and we have no hesitation in recommending them to others

January 22, 2018
Unprompted review
Rated 4 out of 5 stars

Reliable family firm who do a great job

I have used Framemaster to build a conservatory a few years ago and was very pleased with the results. I therefore had no hesitation in using them to replace 5 double-glazed windows.
The workmanship was excellent and the windows look great. They put dustsheets down everywhere so they could walk around the house without making a mess and cleaned up after themselves.
Only issue was they broke two out of three brackets that secured a valance to a wooden blind which was annoying rather than catastrophic and windows need a thorough clean to remove marks where labels on glass were.

January 17, 2018
Unprompted review
Rated 5 out of 5 stars

New Conservatory Roof

Framemaster have just replaced our old conservatory roof for the Warm roof tiling. It has made such a great difference the room now looks like part of the house, it is so warm and quiet in there. Also had a front porch door fitted that is excellent quality. The team were so friendly and professional from start to finish and tidied up after themselves. I would definitely use this company again.

September 16, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

Excellent service and product. We had a bifold door installed. We needed the window removed and a bigger opening created. Larry and Peter were very helpful. The installers were neat and tidy and removed all the old brickwork with out mess or fuss. We are over the moon with job and glad we made the decision to have a larger bifold door fitted.

May 25, 2017
Unprompted review
Rated 5 out of 5 stars

We are delighted with our new …

We are delighted with our new conservatory and 10 new windows in the house. The standard of workmanship was excellent and the team were extremely helpful. hardworking and a pleasure to deal with. We have no hesitation in recommending this company.

May 22, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent quality of product

Excellent quality of product. All the management team and tradesmen were very hardworking, polite , friendly and tidy. Project well managed from start to finish and good communication as the project progressed. Our Orangery is everything we hoped for and more,and looks great. Thankyou to the Framemaster team.

May 20, 2017
Unprompted review
Rated 5 out of 5 stars

great experience with Framemaster

great experience with Framemaster.
Lots of advice given with designs for our house and all taken on board.
extremely happy with timescale and the end product too, would definitely recommend to anyone

May 11, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service Company to deal with.

Absolutely first class job begining with Larry coming out providing the quote and then the rest of the team playing their part in providing an excellent installation of our porch which we are really pleased with. Would definitely recommend them without hesitation.

March 21, 2017
Unprompted review
Framemaster logo

Reply from Framemaster

Thank you so much for taking the time to review our company and it please us to know you are happy with the product and installation.

Kind Regards

James

Rated 5 out of 5 stars

Orangery Dec 2016

Brilliant service. Communication good, all workmen and contractors friendly, few snags after were resolved. Very happy.
Price is on a par with other companies.
Would recommend

March 11, 2017
Unprompted review
Framemaster logo

Reply from Framemaster

Ms Rutter

Thank you for the review and glad all snags were dealt with to your satisfaction enough to give us 5 stars.

It's really pleasing that you found all staff friendly it is an area we pride ourselves on when working in customers homes.

Thanks again

James

Rated 5 out of 5 stars

Conservatory

Very professional. The team worked tirelessly in adverse conditions to complete the project. No payment was required until the work had been inspected by the surveyor and we were completely satisfied. We have also had a front door and patio door fitted. Would definately recommend and use the firm again in the future.

February 15, 2017
Unprompted review
Framemaster logo

Reply from Framemaster

Hi Jackie

Thanks for the review, yes adverse conditions are always tricky in our profession but glad you noticed the hard work and I will make sure I pass on your comments to the installation team.

No deposits is one of the key parts to our business as we hope it gives the homeowner the trust in that we will deliver what we claim.

Thanks again for your business

James

Rated 5 out of 5 stars

Great front door.

Ordered a new front door. From the outset they were very professional. No deposit required. The installers were very polite and friendly and did an excellent job. Payment was only required once their foreman came to do a final quality check on the installation. Since then all the appropriate insurance cover documents have been coming through which we didn't expect as it was just a front door. Very pleased with the company and will be getting them to do some replacement windows next.

January 23, 2017
Unprompted review
Framemaster logo

Reply from Framemaster

Hi Margaret

Thank you for the review it is key for a family run business.

Great to hear you like our No deposit position we think this is key in gaining trust.

Also pleasing to hear comments on staff being polite that is always nice to hear and I will of course pass on the kind words.

Thanks again

James

Rated 5 out of 5 stars

Best window company !

I was impressed from the very beginning, very professional, from start to finish. I recieved a clear quote with drawings, sent in the post and by email. Extra visits were done to ensure the measurements were correct and I was happy. I wanted different handles to what they had advertised and they sourced those without any trouble. Once they arrived, I couldn't believe how friendly they were. They were respectful about the house and the carpets in particular ! I was so relieved about this, as I had just experienced some very messy builders! Overall, I haven't stopped raving about them, oh and the Windows look great !

December 13, 2016
Unprompted review
Framemaster logo

Reply from Framemaster

Hi Ms Rosier

Thank you for this glowing review...it really means a lot to us all, I will make sure I pass on your kind words to the staff.

We like to go out of our way for customers to ensure their installation is personal to you, so handles are key and were happy to help.

Cleanliness is something we insist on all of our teams wether its a patio, grass or carpet we always insist on these areas being covered.

Thanks again

James

Rated 5 out of 5 stars

Garden Room

Framemaster totally professional from their first visit to the completion of our Garden Room. Their commitment was always 100%, as the extension evolved we realised that other jobs needed to be completed to ensure that all the rooms flowed into the new Garden Room they helped out wherever they could. All of the trades where polite, highly skilled, tidy and punctual. The rear of our home has changed enormously and we love it. Therefore we are more than happy to recommend Larry and his wonderful team to anyone

August 24, 2016
Unprompted review
Framemaster logo

Reply from Framemaster

Ms Jones

Tahnk you for you review.

It so nice to hear that you found the team polite and professional it really does mean a lot.

Im glad to hear your enjoying the space.

Thanks again

James

Rated 5 out of 5 stars

Conservatory

Would like to thank the 'team' at Framemaster for all their advice and patience for installation of our beautiful conservatory. We are thoroughly delighted with it. Cannot recommend them highly enough.

Carole & John

August 6, 2016
Unprompted review
Rated 5 out of 5 stars

High Quality & Competitive

We have Used Framemaster for our Conservatory, Windows & Front Door.
We have always been pleased with the service and quality of the workmanship.
We would definitely use them again!

July 21, 2016
Unprompted review
Rated 5 out of 5 stars

Great quality and great service

Spoke to James at framemaster and he advised us on the lift and slide doors and within a couple of days a survey was done and fitted in great time. The fitting and product is brilliant we are so happy we got the lift and slide as advised. Thanks James

July 21, 2016
Unprompted review
Rated 5 out of 5 stars

Top job

This the 2nd time I have used framemaster. Great work and would highly recommend them to anyone in the market for new windows or doors. Thanks again.

July 21, 2016
Unprompted review
Rated 5 out of 5 stars

Professional Installation

From the moment we contacted James at Framemaster we were treated promptly, courteously and professionally.

Our installation was for some fairly large Patio Doors - 8m x 2.4m and 4m x 2.4m - each made up of 3 sliding sections. The doors were manufactured by Reynaer and Framemaster were recommended to us by their UK office.

Once the doors were specified and ordered, Framemasters surveyor, Jon measured up and liaised with our builder to ensure there were no hidden surprises on installation. We were very pleased when Jon himself turned up to supervise the team of 4 fitters.

The fitting of the doors, together with 2 windows and 3 rooflights was completed in 1 day. All the fitters were extremely professional, hard working and polite and worked through with very little break.

The finished result is superb, attention to detail was excellent and the doors can be moved with one finger. We were consulted at all stages of the installation as to our preferences. Our builder is very impressed.

We will certainly be recommending Framemaster to anyone we know with a requirement for windows or doors.

April 19, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

The dealings with Framemaster was very clear and always accurate.

The key things to me was the following

No pressure sales
Written detailed quotation
Detailed survey
No hidden extras

My house being treated with care and the product being installed as described.

I have to say all the above were met, and in fact surpassed as they were happy to refit the door bell and external letterbox with no hassle or even mention of extra charge.

The management have put together a very good team and I wish them all the best going forward in 2016.

PT

January 15, 2016
Unprompted review

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