France Objets Trouvés Reviews 

Once I was able to successfully complete the online lost item claim form, everything worked perfectly. Claim processing, the appointment response time, messaging, the appointment pick-up, and the total performance by the team at Objets-TrouvesFrance was perfect in enabling me to repossess my laptop. Thank you all for helping me achieve this wonderful conclusion.
Merci

Very good service for delivering my lost wallet very fast. The only negative comments are that is costly, there’s no place to report locally but you just have to go on the website and report it. I understand is psychological because you feel that you have to talk to a person, but I was not in ease for a week until they found my wallet. miracle with so many pocket thieves in Paris . Also there is no contact information if you have questions. For example, I was passing by the same airport in a few weeks and I was not able to pick it up because of short handling time so they had to mail it to me . This plan does not work gor travelers that are always on the go.

Very straight forward process to help identify lost items. Once item was found the process to arrange delivery was also very straight forward. Overall very satisfied.

Scam company! First you pay AirFrance the tickets and accidently forget ID on a super small airplane. They contact you that they found the item but before you can get the info who has your lost item you need to pay 12€ and after that you need to pay additional shipping fee. This service should be included in very expensive plane tickets!

Terrible service! I left my bag in the business lounge on the plane! Somehow it ended up first at the airport, and then in another terminal! So any cleaner can pick up an abandoned item, take whatever they want, and hand it over to the lost and found office! You didn't even provide a photo, and where did the chain from my bag go?! It was stolen, and your company is charging us just for waiting for a response! First 12 euros, then 170 euros—they are so brazen! Air France has no respect for its passengers!!!!! If my bag arrives empty, I'll sue! There are cameras on board, and we'll see who stole my bag and took it to the lost and found office! They text their number, demand payment, and then it's impossible to get through!

I was pretty sure that I dropped my wallet in the Air France plane seat but there is no number to call and I could only fill in the form for the plane, and airport separately. I lost my wallet on November 30 and gave up all hope after a week with no response. I received a notification on December 18 that it has been found. Made the request for it to be shipped to a nearby collection point in Paris and had it back on December 20th morning. 12euro for the lost and found service and 9euro for it to be shipped (better than the roundtrip cost and time to airport). All in all, ok. Would have been nice if the Air France staff could have checked for me instead of waiting for it to be found by someone as I have provided the seat number as well.

Lost a mobile phone on an Air France flight this month - took 3 days to acknowledge its discovery and then charged 15 euro to register and then 50 odd euro for the postage/delivery of the phone. Great to have the phone but i feel like my +++++ have been pulled down...Merry Xmas

After i left an experience on Trustpilot about very poor service of an employee of France Objets Trouvés I got the strangest response.

They respond with saying they never got an email from me. see below. As if make this all up and lie about emailing with them.

"funny"enough when i received a message that France Objets Trouves responded on my post i was expecting a kind of apology or thank you. Instead of that they only made it worse.

I have pasted the text body of the last email at teh end of this review. unfortunately Trustpilot does not allow to past the complete emails in. But we had 8 emails going both ways. so weird...

***********
Hello,
We thank you for your review.
We are sorry to hear you are not satisfied with the service. We however need to clarify that we never got any mails from you. Our help-desk team answer every emails they receive within 15 minutes during working hours.
When you have questions, you can contact us with the "contact" form on the website or here : xxxxxxxx
Regards,
France Objets Trouvés

**********

Hello

That item is not yours. The serial does not match.

We checked and we don't have your item, sorry.

We thank you for your cooperation.

Regards

Julia

Nous sommes le support du site, nous n'intervenons pas dans la
restitution des objets.
We are the support of the site, we do not intervene in the return of
objects.

--

France Objets Trouvés

I really appreciate
Thanks

I forgot my backpack with corporate laptop, headphones, baterry, charger,keys....on last station of the metro on Terminal 1. I was supported by stuff to submit case on the portal. Case was submitted 6-7 min after i forgot back around 8.15-8.20. Next day around 13 CET i received email notification that backpack is found and i need to identify. I follow the process, and now I'm waiting my backpack. Thank you!!!!

Professional and Responsive
I was reunited with my phone in one piece across borders within a few hours. Truly excellent service.

The process itself was easy enough and also shipping was straightforward. However, they shipped my phone without any protection just in an envelope and the display is broken now. Very disappointing!

I didn't expect to see my kindle again .

Was very happy to receive the e-mail from you .

You had gone to to the trouble to find who it belonged to and inform them that you had found it.

After 20 days, I finally got back the backpack I had left on the plane, but some valuable items were missing from inside, they were surely stolen before it was found. Since the backpack was ultimately delivered to my house, I'm giving 4 stars, but the process was complicated because at one point, when checking the list of recovered items, there was one that matched mine, but the date of recovery differed by a few days. Therefore, when I reported that it was my item, they would send me an email saying they didn't have enough evidence to determine it was mine, even though the brand, color, and model were the same.
I had to change the date of loss and call Air France and Charles de Gaulle [Airport] multiple times, but without success. I also filed a claim with the company that manages the website, and they were very kind, and I think they were the ones who gave the final approval, but I'm not certain. Maybe they did a more detailed check of the characteristics. The website is well-made because it is simple and allows for many characteristics to be entered

Excellent, very helpful and fast

Web site had several 404 errors (page not fount) and bad links or asked one to use a link that was not on the page. Messages sent often had answers that did not address the question asked. Also told they could not return item to US after they accepted payment. Finally had to have it shipped to a contemporary in another country. An expensive, slow and difficult process.

Très bon service mais local difficile à trouver: le site d'ADP ne donne pas le bon terminal

Fantastic experience ! I'd left my Kindle when going through Security and completed the online form, more in hope, than expectation. Within 24 hours I had an email to say it had been found and asking how I wanted to retrieve it. I opted for it to be delivered by post, paid the amount due, and it's now on its way to me.
Quick, informative, and a very easy process
One very happy traveller!

Magnifique!!!

I lost my wallet in Paris. The police wrote to me at the address on my driver's license and returned it to me for a reasonable fee with no loss of cash! Merci!!