France Objets Trouvés Reviews 

Got my laptop quickly found and shipped to my home in UK.

I lost my designer bag at an uber in Paris! I didn’t think in 100 years I would see my belonging again. After one month I got the Idea to make an online report without any hope. I was astonished how fast I got a respond and the bag was in front of me in 3-4days and I live in switzerland. Nothing stolen, even my airpods where inside.

Thank you “franceobjetstrouve.fr”

The people who worked at Grenoble Airport found my suitcase and helped send it back home. I am grateful everyone.

As a foreigner being forced to use the service, the webpage is clearly not made for non french people as the English statements makes no sense at all. It is hard to use the site, and options to get my things back is very limited.

My recommendation? Get someone who actually knows English and fix the damn site.

Wow - amazing!! Late for a plane and rushed through security forgetting my jewerly in the x-ray bin. I was able to list my items, with photos on the France Objets Trouvés website and one week later I was contacted that all of the items were turned in. I am in the USA and France Objets Trouvés offered to mail everything to me via Chronopost. So surprised and happy!

France Objets Trouvés is a service that claims to help people find lost items, but the matching process is not 100% reliable.
We have been repeatedly asked via emails for money and yet they are unable to offer any proof they have our lost item. We will not be sending money until evidence is provided.

I forgot to put my laptop back to my bag on Oct. 07. I have all my working documents in the laptop, which are so important for me. I had been thinking that I could not get it back. But I got it back yesterday.

I am more surprised and happy than I could say - I left my iPad Pro on my French Bee flight coming into ORLY (like a real idiot). I was so sad thinking I'd never see it again. I immediately reported it on the Paris ORLY lost-found website, and the entire process was very smooth. I started receiving updates via email immediately, and the next day I was notified that it was found. I paid like €20 to have it delivered to me in France the next day, and it arrived via Chronopost safe and sound! I'm really so impressed with this service, and the integrity it shows for all the staff at French Bee airlines and at Paris ORLY airport. Thank you!

Thank you very much! Super professional service! I lost my MacBook at Orly Airport. I found the lost items site, posted my ad, and within 12 hours, I received a letter saying that my MacBook was found. They sent it to me in another country, and I received it! I am so happy! Easy to use, easy to communicate, super professional service!

Excellent and fast service. I was pleased to be contacted about a stolen driving licence recovered by the French police. Easy to deal with, confirm it is mine and arrange it's return tot he UK.

I lost an item on an AirFrance flight at the beginning of October. I spent hours on calls with AirFrance and the best they could do was tell me to file a claim with France Objets Trouves. It has been almost two months since then and I have had no updates at all. There is no way to call or reach out EXCEPT to make that claim and keep checking back. If this had been handled quickly, I could have given very specific details on how to find my lost item (details I included in my claim), but at this point I have lost all expectation of having it recovered. AirFrance is a terrible airline with the WORST customer service I have ever encountered, but at least they HAVE customer service, unlike France Objets Trouvés. It seems as though a lot of reviewers were able to recover things with this service, but if I hadn’t seen those I would have assumed that France Objets Trouvés was just a fake website used by AirFrance to get people looking for lost items off their back. Because I have received no indication at any point that anyone has even SEEN my claim.

I was very pessimistic when I lost my laptop at 2B terminal in Paris Charles de Gaulle airport... but in a extremely efficient way I posted an ad and in 3 days I had it confirmed they found my laptop. Same to pick it up - it was easy and efficient. Thanks a lot!!!

You have provided a valuable recovery service and have very efficiently enabled me to retrieve the article I left on the airplane.
I knew I left my phone on the plane within a few minutes of deboarding. I do very much appreciate getting my lost item back. I feel like Air France could train their employees to better explain the process (lost and found) to a customer. Surely after a ten hour flight, leaving personal articles on the plane is a fairly common event. All is well that ends well and indeed this ended well!

The service has been really fast and efficient, I'm very happy with it. Hope to recive my items in good conditions.

Ah I left my coat and hat on the plane with Air France!
I immediately sought help on line and found "France objets trouvés" and published my listing on line. Within a day I received an email message that they found my things and for a simple 12 euros I bought the invaluable chance (and in life) to retrieve what is lost! My only advice would be when giving directions to retrieve at "La Kube" that it is absolutely clear online to take your car or taxi to the basement or 0 French floor and even if this is clear online (and I missed it!) then if you arrive on the first floor of the building, when you press the button for entry by talking to security they should again tell you exactly where to go (and did not!), then the instructions on the door on first floor (if you make this honest mistake) should be very clear "Pease go down with your car" to floor 0 or the basement" where there is an open door and courteous man to greet you! He will tell you to sit down for a few minutes et voilà a woman miraculously arrives with your things in hand. 10 stars for overall efficacy and peace of mind to the traveler!!
Suzanne

Well done Job. Thank you very much

Super interface et l’assistance téléphonique est tout simplement au top

I had lost my wallet during my travel with Air France from India to Belgium via Paris . I was not sure where I lost it and did not raise a case with Air France. I was delighted and pleasantly surprised when I got a mail from France Objets Trouves that a wallet has been found at CDG airport and I was asked if I have lost one and if so, the details of it. After I gave the details they matched the item with my description and confirmed that it was mine. They are very responsive and the wallet was shipped to me in Belgium within 2 days . Thanks a lot t the team for their proactive help. I had a lot of bank cards and my Indian Govt. ID cards there so it was a huge relief that I do not have to ask for renewal of those cards which is a long process.

I left my ipad on a flight to CDG. I realized i had left it as I went through customs to get to my connecting flight.
Sadly there were NO Air France staff in the terminal who could help me....i was told to go to another terminal to get help which would have been impossible as I was on a connecting flight.
I had to wait until i got to my destination to see if it was possible i could get retrieve my ipad.
I looked at the AirFrance website and came across the lost and found page. I filled in the details of my lost item but did not think it would be found as it is unclear who actually posts 'found' items on the site...is it the public ? the airplane cleaning contractors ? i don't know.
To my surprise about an hour later I received an email to say I had a match. the match looked good but there was no photo...It would be useful to supply a photo of the matching item to confirm 100% it is the lost item.
I paid for the courier charges to have the item delivered to me, 2 days later I received confirmation the item has been dispatched.
Overall I was very happy with the service after thinking I would never see my lost item again !

It’s amazing service wonderful experience 😊