Young Michael at the Holloway Road branch fixed my damaged Yale lock with speed efficiency and a smile. Excellent service. Thank you
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Michael from Franchi on Holloway Road gave me great advice and fixed my broken antique key perfectly all within a day. Highly recommend!
Went in this morning to buy cupboard door handles. Michael was most helpful explaining the sizes, alternatives and ordering process. He then managed to find four antique solid brass handles which were... See more
Company replied
I went into the Franchi store on Holloway Road after visiting B & Q nearby. I was looking for some picture fixings and the staff at B&Q couldn't seem to work it out. I decided to go to Franchi's whe... See more
Company replied
Company details
Written by the company
Situated in London, UK, Franchi Locks and Tools stock DIY, ironmongery, trade paint, architectural and building supplies, hand and power tools and more.
Contact info
278 Holloway Road, N7 6NE, London, United Kingdom
- 0800 176 176
- info@franchi.co.uk
- franchi.co.uk
Matthew who cut my key and got my old…
Matthew who cut my key and got my old snapped one out of the cylinder deserves a big pay rise.
(The Holloway Road branch)
April 15, 2024
Unprompted review
Reply from Franchi plc
Good afternoon
Thank you for taking the time to leave us a 5* review!
We are delighted to hear how happy you are with the service that the key department gave you.
Our customer experience is so important to us and your feedback is very much appreciated. Have a lovely day.
Kindest regards,
The Franchi Team
I have been in Franchi many times and…
I have been in Franchi many times and Rod usually helps me. He's one if the best people for help, he always finds everything in the best price and is very helpful.
November 23, 2023
Unprompted review
Reply from Franchi plc
Good Morning Valued Customer,
Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Rod from our Ironmongery Counter provided. Our customer experience is so important to us and your feedback is very much appreciated. You know where we are should you ever need us again.
Have a lovely day.
Kindest regards,
The Franchi Team
Franchi Locks and Tools. Stay as you are.
I have been shopping at Franchi, mainly the Holloway Road branch, for 30 years or so and I keep going back because I have always been well looked after by the staff. They are invariably helpful and easy to talk to about any particular problems I may bring to them, technical and/or supply.
I wouldn’t hesitate in recommending Franchi to anyone because my experience there has always been good.
November 20, 2023
Unprompted review
Reply from Franchi plc
Good morning Ben,
Thank you do much for your 4* review it is much appreciated.
Many thanks
The Franchi Team
Thank you Michael
Great and friendly service given by Michael! He was very friendly and helpful.
November 10, 2023
Unprompted review
Franchi Holloway Road, very helpful and knowledgeable
I went into the Franchi store on Holloway Road after visiting B & Q nearby. I was looking for some picture fixings and the staff at B&Q couldn't seem to work it out. I decided to go to Franchi's where I spoke to Joe who was very helpful and knowledgeable, asked questions about what I needed them for. Small businesses seem much more clued up than the big corporates and I will always use Franchi's for my DIY queries in future. Very friendly and helpful service.
November 17, 2023
Unprompted review
Reply from Franchi plc
Good Morning Michelle
Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Joe from our Tool counter gave you. Our customer experience is so important to us and your feedback is very much appreciated. Have a lovely day. Kindest regards, The Franchi Team
Fantastic repair by Michael
Michael totally sorted me out, fixed something that I didn't know could be fixed. Brilliant work, thanks :)
November 18, 2023
Unprompted review
Reply from Franchi plc
Good Morning Slater
Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Michael from our key cutting counter gave you. Our customer experience is so important to us and your feedback is very much appreciated. Have a lovely day. Kindest regards, The Franchi Team
First class service and range of quality stock
Went in this morning to buy cupboard door handles. Michael was most helpful explaining the sizes, alternatives and ordering process. He then managed to find four antique solid brass handles which were in stock and exactly what we were looking for. He couldn't have been more helpful or more in tune with what we required. Very impressive service!
November 17, 2023
Unprompted review
Reply from Franchi plc
Good Morning GB
Thank you so much for taking the time to leave us a 5* review and specifically about Michael.
As a family run business our service is at the heart of what we do and all feedback is much appreciated.
We look forward to assisting you in the future.
Have a lovely day.
Kindest regards,
The Franchi Team
The only place to go for locks
Anything to do with locks, these are your guys. Rod who looked after me today was brilliant. Highly recommended.
November 15, 2023
Unprompted review
Reply from Franchi plc
Good Morning Ollie
Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Rod from our ironmongery counter gave you. Our customer experience is so important to us and your feedback is very much appreciated. Have a lovely day. Kindest regards, The Franchi Team
The standard of service, vast choice of merchandise, expertise and courteousness is something from days gone by.
I think that this is the only store that I have been a consistent customer of since I can remember.
Franchi’s standard of service, vast choice of merchandise, expertise and courteousness is something from days gone by.
My most recent experience was the total overhaul of 90 year old locks for a project I’m doing over here in Israel. Michael the manager, had the patience to take all 5 of them apart, overhaul them, made one key fit them all. Now they look and work as good as new.
Thank you for my 50 years of total customer satisfaction!
November 2, 2023
Unprompted review
Reply from Franchi plc
Good Morning Mr Sassower
Thank you so much for taking the time to leave us a 5* review and specifically about Michael.
As a family run business our service is at the heart of what we do and all feedback is much appreciated.
We look forward to assisting you in the future.
Have a lovely day.
Kindest regards,
The Franchi Team
We you need help they go beyond service…
We you need help they go beyond service always keeping you informed staying in touch with those difficult solutions not many places like this anymore
November 6, 2023
Unprompted review
Reply from Franchi plc
Thank you do much for your 5* review it is much appreciated.
Many thanks
The Franchi Team
Camera to Lawn Mower
Had a look in shop after getting leaflet through door.Went to look at cameras ended buying a lawn mower and a raker still not used yet .Jack served me and helped carry the two boxes back to car in side road .Mower works a treat
October 2, 2023
Unprompted review
Reply from Franchi plc
Good Morning John,
Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Jack from our Ironmongery Counter provided. Jack is always up for some heavy lifting. Our customer experience is so important to us and your feedback is very much appreciated. You know where we are should you ever need us again.
Have a lovely day.
Kindest regards,
The Franchi Team
Great that Franchis maintain their high…
Great that Franchis maintain their high standards of care and specialism. Michael's knowledge and generous advice with my lock and key problems was hugely helpful and very much appreciated.
November 4, 2023
Unprompted review
Reply from Franchi plc
Good Morning Thomas,
Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Michael from our Key Cutting Counter provided. Our customer experience is so important to us and your feedback is very much appreciated. You know where we are should you ever need us again.
Have a lovely day.
Kindest regards,
The Franchi Team
Been using Franchis’s for years!
Been using Franchis’s for years!
Rodd is always a pleasure when serving!
Just don’t mention the arsenal match!!
November 6, 2023
Unprompted review
Reply from Franchi plc
Good Morning Scott,
Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Rod Provides. Our customer experience is so important to us and your feedback is very much appreciated.
Football in a very sensitive subject with Rod
Have a lovely day.
Kindest regards,
The Franchi Team
Dealt with Michael in the lock…
Dealt with Michael in the lock department couldn’t have been more helpful & knowledgeable difficult issue he kept going till he resolved it couldn’t be more happy with the service
November 4, 2023
Unprompted review
Reply from Franchi plc
Good Morning Daniel,
Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Michael from our Key Cutting Counter provided. Our customer experience is so important to us and your feedback is very much appreciated. You know where we are should you ever need us again.
Have a lovely day.
Kindest regards,
The Franchi Team
Key Cutting Service
Second time this week getting keys cut on behalf of my employer, as always, Michael was polite and courteous (even at 8:00am on a Saturday morning!). Couldn’t recommend Franchi’s (and Michael) any higher! All the staff at the Holloway Branch are always helpful and polite.
November 4, 2023
Unprompted review
Reply from Franchi plc
Good Morning Tina,
Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Michael from our Key Cutting Counter provided. Our customer experience is so important to us and your feedback is very much appreciated. You know where we are should you ever need us again.
Have a lovely day.
Kindest regards,
The Franchi Team
Great service from Franchi as always
Great service from Franchi as always, thank you Jack and co. Definitely put more time aside than you think you will need, this is not MacDonalds, but always reliable.
November 3, 2023
Unprompted review
Reply from Franchi plc
Good Morning Ian,
Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Jack from our Ironmongery Counter provided. Our customer experience is so important to us and your feedback is very much appreciated. You know where we are should you ever need us again.
Have a lovely day.
Kindest regards,
The Franchi Team
Great service from Michael
Great service from Michael, would recommend to anyone
October 31, 2023
Unprompted review
Phenomenal service!
Was served just over a week ago by a chap who was quite helpful, didn't get his name but another customer referred to him as "Jack the Hat". Great service from him although I'd definitely recommend him to get a different haircut! Got a lovely pair of big door knobs. Thank you Jack the Hat! (if that’s really your name).
October 19, 2023
Unprompted review
Reply from Franchi plc
Good Morning Hugh
Thank you for taking the time to leave us a 5* review!
We am delighted to hear how happy you are with the service that Jack ( I can confirm that is his name) from our Ironmongery Counter r gave you. Our customer experience is so important to us and your feedback is very much appreciated.
Have a lovely day.
Kindest regards,
The Franchi Team
Dani was incredibly helpful and sorted…
Dani was incredibly helpful and sorted my bike lock out in no time!
October 27, 2023
Unprompted review
Reply from Franchi plc
Good Morning Quentin
Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Danny from our key cutting counter gave you. Our customer experience is so important to us and your feedback is very much appreciated. Have a lovely day. Kindest regards, The Franchi Team
Great Work in the Key Department …
Michael & Danny in the key department completely fixed and cleaned up five very old locks and produced new keys for them. They look fantastic. Both gentlemen were incredibly helpful. The works is very much appreciated. Thanks.
October 26, 2023
Unprompted review
Reply from Franchi plc
Good Morning
Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Danny & Michael from our key cutting counter gave you. Our customer experience is so important to us and your feedback is very much appreciated. Have a lovely day. Kindest regards, The Franchi Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.