Franklins Removals LTD Reviews 

346
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff and removal teams for working exceptionally hard, remaining friendly even in difficult weather conditions, and handling all personal property with great care. Reviewers frequently mention the outstanding customer service and office communication, noting that representatives are always responsive, patient, and reassuring throughout stressful international or domestic relocations. Some reviewers were not happy with last-minute schedule updates, experiencing considerable uncertainty regarding exact collection dates just days before their move. A few consumers also mentioned encountering frustrating issues with damaged belongings and difficulties in getting adequate responses or resolutions afterward.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, hard work, and friendly... See more

Service

Clients share positive opinions on service, highlighting fast, efficient, and professional experiences during... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting punctuality and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting consistent communication and helpful... See more

Product

Reviewers highlight ambiguous aspects of product quality, with starkly contrasting experiences reported. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have no hesitation in recommending Franklins Removals. They moved our 25m3 from South West France, I to storage for 5 months and then into our new UK home. Both crews were superb and nothing was... See more

Rated 5 out of 5 stars

A fantastic service from start to finish! We have moved back to the UK from France. Bev who organised the move was really helpful and on hand to answer any questions we had along the way, especial... See more

Rated 5 out of 5 stars

Aiden and Jamie arrived today exactly on time, very professional they went around the house and asked what was being taken and got to work right away. They were in and out so efficiently and were very... See more

Rated 5 out of 5 stars

We used Franklins to move our house contents from France to England. Bev and Emma were really helpful they organised all the paper work, and gave good advice when we contacted them for help. Lee and... See more


Company details

  1. Moving and Storage Service

Written by the company

Here at Franklins Removals, we are a family run business established in 1985 offering the complete moving experience for our customers. With over 35 years of experience in the industry we have the full knowledge of what is required and your every need will be carefully adhered too. We offer International, European and UK Removal Services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

346 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(346)

201 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient yet careful, would use again

Super experience, very efficient yet careful collection and delivery drivers. The office team were also great, though the timeline with confirming a collection date and getting responses from HMRC was quite stressful. Overall though the team were super helpful, friendly and good at what they do. Would move with them internationally again! The guys that collected in Germany were Daz and Paul T, and the guys that delivered in the UK were Zak and Kerion, all of them were fantastic, friendly, super helpful and understanding. Top work all!

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

Really pleased with the work of Karl and Zac. They were very professional and very pleasant. Nothing was too much trouble for them. Based on these two, and not forgetting Bev in the office I would definitely recommend Franklins removals for either a move in the UK or abroad.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Our belonging were delivered to France…

Our belonging were delivered to France from the Uk by Paul and daz and they were super efficient . They gave us an ETA between 4.00 and 4.30 and arrived bang on at 4.15. Pm
I could not recommend this company enough if you’re looking to relocate abroad. Our stuff was in good state when it arrived and no broken or lost items.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Super service!

I recently used Franklins Removals Ltd to move all my belongings from the UK to Denmark, and I couldn’t be happier with the service.

The whole process was incredibly smooth and stress-free from start to finish. Everything was clearly explained, communication was great, and the move itself was handled professionally and efficiently.

A special thank you to our drivers, Paul and Lee, who did a fantastic job. They kept me regularly updated about timings and made sure I knew exactly when to expect delivery. Everything arrived safely, and their friendly, helpful attitude really made a difference.

I would highly recommend Franklins Removals Ltd to anyone planning an international move!

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Paul & Lee were fantastic and moved everything very quickly. It was really smooth and they managed to reverse a big lorry down a little Dutch street. Very friendly gentlemen

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience and top people

Great experience and top people, made moving easy. No problem with a narrow street and awkward small apartment exit for furniture, everything was relaxed and smooth. Would 100% recommend!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Paul and Lee were brilliant

Paul and Lee were amazing. Really professional, great communication and managed to get everything in! We would highly recommend them.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, prompt, courteous

Transported some high value items from Germany to the UK, and Franklins did a very high quality job. Bev was incredibly responsive and up front about pricing and potential complications. When I added more to the transport last minute, it was very uncomplicated.

At both ends of the transport, Zak, Jamie and Paul T were courteous and professional. Would Book Franklins again without hesitation

February 24, 2026
Unprompted review

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