Franklins Removals LTD Reviews 

346
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff and removal teams for working exceptionally hard, remaining friendly even in difficult weather conditions, and handling all personal property with great care. Reviewers frequently mention the outstanding customer service and office communication, noting that representatives are always responsive, patient, and reassuring throughout stressful international or domestic relocations. Some reviewers were not happy with last-minute schedule updates, experiencing considerable uncertainty regarding exact collection dates just days before their move. A few consumers also mentioned encountering frustrating issues with damaged belongings and difficulties in getting adequate responses or resolutions afterward.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, hard work, and friendly... See more

Service

Clients share positive opinions on service, highlighting fast, efficient, and professional experiences during... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting punctuality and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting consistent communication and helpful... See more

Product

Reviewers highlight ambiguous aspects of product quality, with starkly contrasting experiences reported. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have no hesitation in recommending Franklins Removals. They moved our 25m3 from South West France, I to storage for 5 months and then into our new UK home. Both crews were superb and nothing was... See more

Rated 5 out of 5 stars

A fantastic service from start to finish! We have moved back to the UK from France. Bev who organised the move was really helpful and on hand to answer any questions we had along the way, especial... See more

Rated 5 out of 5 stars

Aiden and Jamie arrived today exactly on time, very professional they went around the house and asked what was being taken and got to work right away. They were in and out so efficiently and were very... See more

Rated 5 out of 5 stars

We used Franklins to move our house contents from France to England. Bev and Emma were really helpful they organised all the paper work, and gave good advice when we contacted them for help. Lee and... See more


Company details

  1. Moving and Storage Service

Written by the company

Here at Franklins Removals, we are a family run business established in 1985 offering the complete moving experience for our customers. With over 35 years of experience in the industry we have the full knowledge of what is required and your every need will be carefully adhered too. We offer International, European and UK Removal Services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

346 reviews

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4.9

All reviews

(346)

201 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Franklins Removals and crew…

Thank you Franklins Removals and crew for making this move so convenient and pain free from Amsterdam to London! Zak thanks once again for such a smooth delivery! All received safe and sound, my highest recommendations.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Zack and Carl were absolutely…


Zack and Carl were absolutely fantastic. Both were highly professional, friendly, and incredibly careful with all of our belongings. They took great pride in their work and made the whole loading process smooth and stress-free. We couldn’t have asked for better service — highly recommended

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Zac and Jamie were excellent on the UK side. Arrived on time and worked fast and effective. Chatty, positive and handled our stuff with care. They had a lot of heavy stuff to take up to the top floor (even a digital piano) and they done so with ease and positivity. No complaints, thanks for the top service! A true credit to the Franklin team.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great Team

Great team, moved two large units for a big house move across the channel. Kept me well informed of arrival times and were very prompt. The lads were really friendly and loaded everything with care. Thanks so much Lewis, Paddy, Jamie, Dave, Zak & Kieron! ☺️

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Mike and Zak were both stars!

Mike and Zak were both stars! We had to do a huge move, taking everything out of a storage container in Birmingham and moving it down to London that same day. It was very chaotic and they were both so patient and lovely, making the whole thing 10x easier. All very efficient, careful and professional too. Highly recommend!

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company
So professional and reliable ..
Pleasure to have Lewis, Paddy and Jamie F to move us today .. thanks guys you were superstars !

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service from the removal guys, Lee and Paul. Arrived when they said they would. Very professional and uber efficient. It could have been a difficult move but they made it easy. Narrow streets etc. We had set aside two days for moving. They had the lorry loaded in 8 hours and were gone.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, Ben in the office was very helpful and on removal day four guys turned up which I was glad to see as there were big items of furniture to move and two small flights of steps at the front of the Property. We were still left with a container load of stuff in the U.K. to get moved over to France later. Despite calculating the volume of goods which we estimated at just under 60 cube it’s difficult to estimate awkward sized items so it’s just one of those things. They certainly had the lorry packed to perfection. Items were wrapped and padded between them so great care was taken as they loaded the lorry. They work like a team of worker bees very fast and efficient. On delivery to France just two of the original team arrived, Lee and Paul and they worked fast and efficiently and still had time to be friendly and super helpful. Everything arrived in good order and great care was taken in stacking everything properly. We were very impressed with the service provided and have used Franklins twice now so would have no problem in highly recommending them

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Experienced a brilliant service from…

Experienced a brilliant service from the Franklin’s removal team today. Arrived on time, professional throughout and provided excellent customer service. Special thanks to Carl, Jamie, Paddy & Kieron for making a challenging and complex house move so enjoyable.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

France to UK Relocation

This was not the simplest of logistical operations, however Jamie and Zak never lost their sense of humour, and Bev in the office did a stellar job pulling everything together! Will certainly use again for the next stage.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

The team that undertook both sides of the move were efficient, friendly and professional. My partner took the overseas collection and I dealt with the Uk side. I think the team in the UK were called Dave and Jake (apologies if I got them wrong). Despite it raining heavily and having to walk up a lot of outdoor steps, they were smiling, chatty and really respectful of the house and the items. My partner forgot to get the QR code for the French side but I believe they were also excellent. Highly recommend Franklins and their team.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

smooth London to Germany move

Everything went as well as it could have. Collection was quick and easy. Zach and Paul unloaded everything in like 10min at my place in Germany.
I shipped some important computer gear that even had a glass panel which was well taken care of. Also by far the best quote out of like 6 moving services I was in touch with.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Moving from France to the UK

Right from the start everything went smoothly. Bev in the office is fantastic dealing with anything that arises. Paul Tarbuck and Paul Heath arrived in France for my move back to the UK. They were excellent and very fast at loading, even managing my pride and joy classic car. I would highly recommend the company to anyone.

November 25, 2025
Unprompted review

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