Franklins Removals LTD Reviews 

346
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff and removal teams for working exceptionally hard, remaining friendly even in difficult weather conditions, and handling all personal property with great care. Reviewers frequently mention the outstanding customer service and office communication, noting that representatives are always responsive, patient, and reassuring throughout stressful international or domestic relocations. Some reviewers were not happy with last-minute schedule updates, experiencing considerable uncertainty regarding exact collection dates just days before their move. A few consumers also mentioned encountering frustrating issues with damaged belongings and difficulties in getting adequate responses or resolutions afterward.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, hard work, and friendly... See more

Service

Clients share positive opinions on service, highlighting fast, efficient, and professional experiences during... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting punctuality and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting consistent communication and helpful... See more

Product

Reviewers highlight ambiguous aspects of product quality, with starkly contrasting experiences reported. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have no hesitation in recommending Franklins Removals. They moved our 25m3 from South West France, I to storage for 5 months and then into our new UK home. Both crews were superb and nothing was... See more

Rated 5 out of 5 stars

A fantastic service from start to finish! We have moved back to the UK from France. Bev who organised the move was really helpful and on hand to answer any questions we had along the way, especial... See more

Rated 5 out of 5 stars

Aiden and Jamie arrived today exactly on time, very professional they went around the house and asked what was being taken and got to work right away. They were in and out so efficiently and were very... See more

Rated 5 out of 5 stars

We used Franklins to move our house contents from France to England. Bev and Emma were really helpful they organised all the paper work, and gave good advice when we contacted them for help. Lee and... See more


Company details

  1. Moving and Storage Service

Written by the company

Here at Franklins Removals, we are a family run business established in 1985 offering the complete moving experience for our customers. With over 35 years of experience in the industry we have the full knowledge of what is required and your every need will be carefully adhered too. We offer International, European and UK Removal Services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

346 reviews

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No recent history of asking for reviews

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Replied to 20% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(346)

201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab move to Wales

Jamie F. Jamie G and Lewis were absolutely fantastic. Nothing was too much trouble. They moved the heaviest freezer known to man and were absolute legends. I cannot praise them highly enough. Franklins moved me 25 years ago..they were fab then...and are still fab...thank you...

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Delivered

Thanks again to Lee and Jamie G for their efficient and professional service. Both were very friendly and helpful and did all that was asked of them with no problems.
Thanks guys.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Just fabulous - thank you!

The most enormous thanks to Franklins who have just completed our house move from the Midlands to London. We cannot fault this company, they have been fantastic and have helped make the gruelling process of moving as smooth and easy as possible. Many thanks to Bev in the office for her patience and reassurance during our numerous date changes in the months prior to our move. Additionally, a very special thanks go to our movers, the wonderful Lewis and Karl, who were the most superb team (dream team!) - they have offered us support, humour and have worked so incredibly hard over the past few days and have taken such great care of our belongings throughout the process. Nothing was too big to ask and they couldn’t have been more friendly and professional. An exceptional service from start to finish and we will be sure to use Franklins again in the future. They came highly recommended to us and we wont hesitate to highly recommend them going forward. Wonderful family business - you won’t be disappointed. Thank you for everything!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

What a fab service

What a fab service. Karl and Lewis were excellent and team super efficient, friendly and all round great experience.

Would definitely recommend you won't be disappointed.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start of emptying…

Great experience from start of emptying our previous home to helping us move in to our new one. Lewis, Kieran, Jamie and Michael have just left after a long day of hard work - nothing was too much trouble and they took great care of our furniture and homes.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

We don’t normally leave reviews, however, we are making an exception due the fabulous experience we have had with Franklins removals. Bev has made the whole process of moving from the UK to France such a straight forward process. The pick up drivers in the UK were great and even managed to dismantle our oversized bed. Jamie and Daz have just dropped off our belongings to our new home in France and again were professional, timely and speedy with the boxes. They even put our bed back together! We would absolutely recommend anyone moving abroad contacts Bev and the team at Franklins. You won’t be disappointed.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

First class service for shipping items to France.

I've used Franklins a number of times to transport household items from the UK to my house in France. Each time they have been extremely professional and friendly. Thank you Jamie and Daz for the excellent service.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Well done Franklins, look no further.

We don’t normally write reviews but we felt Franklin needed a 5 star mention due to its complete professionalism from star to finish. We always do our own moves but because we were moving from the UK to France and faced with the complicated customs requirements and having a full house of very heavy furniture, we decided to go with a company. Right from the start, Bev provided us with clear, step by step instructions of how to complete and collect the information required for customs. The delivery guys arrived at our house in the UK when they said they would with 3 guys. We are naturally a little nervous of delivery personnel has they can sometimes not be very careful with walls and your furniture. This was quite the contrary, these guys were slick and ultra respectful. Our French house is in a mountain resort where the roads are definitely a little narrower and more complicated especially for a large 60 M3 truck, but they had no problem getting to us. Paul and Daz, the delivery guys in France really do however need a special mention. They were super hard working and careful and very exhausted at the end because our furniture was so heavy and lots of it. All in all, if you are considering a cross boarder move, don’t look any further, well done Franklin for making this as hassle free as possible.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic service from start to…

A fantastic service from start to finish! We have moved back to the UK from France. Bev who organised the move was really helpful and on hand to answer any questions we had along the way, especially around customs issues.
Karl and Jamie were the guys with the huge van. Very friendly and efficient! They worked extremely hard to make sure everything got onto the van and took great care with our property, despite it raining.
Decent, honest, hard working and professional employees can be hard to come by these days.
They are a credit to the company.
Overall a thoroughly professional service who we would not hesitate to recommend!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Never moved house before was quite…

Never moved house before was quite daunting not knowing how it all works removals and logistics etc. Franklins explained everything clearly and no question was a stupid question. On the move day the lads were exceptional they moved everything with care and communicated and updated brilliantly on the move out and the move in. We needed extra requirements with collapsing and re building multiple items which was all done to a very high standard. Big thanks to Lewis Dave Paddy and Kieran who all worked very hard and were a joy to have through out the day

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Just got my delivery sorted over to…

Just got my delivery sorted over to Germany from the UK. Very efficient and straightforward.
Liam & Paul did a great job delivering all over here nice and safe, also offloading stuff so quickly!
Great lads, good fun!

Thank you very much!

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient and putting most things where they needed to go as asked. Lee and Jamie were great

October 17, 2025
Unprompted review

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