I received my item within a couple of days of ordering. I notoriously turn green with any plated jewellery and can only wear real solid silver (not my colour) or real solid gold (hella expensive). I b... See more
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Really quick delivery and great products. Zome very amused friends with their Christmas presents. It's always a slight unknown ordering after seeing an insta add buy I had no problems at all and the n... See more
Company replied
An item was missing from my order. I've tried contacting customer services on Instagram, Facebook and email and haven't received answer. Really disappointed as I love the necklaces I did receive but 2... See more
Company replied
Great Christmas Gifts! Got two C U Next Tuesday necklaces and honestly they were perfect. Cute, Small and Greta to wear around without making too much of a statement. Will definitely be buying one... See more
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Company details
Written by the company
The antithesis of typical friendship gifts, FRANKLY is the home of brutal, honest and satirical jewellery gifts. Whether you are buying a gift for yourself, your bestie, or your partner, our pieces are a subtle f*ck you to the world, that reveal parts of ourselves not often found in dainty and delicate pieces like ours.
Contact info
Unit 13c Miners Way, CT3 4LQ, Hersden, United Kingdom
- help@franklycollective.com
- franklycollective.com
4.4
Excellent
94 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I haven’t received my item so I am…
I haven’t received my item so I am unable to review
December 1, 2022
Reply from Frankly Collective
Hi Lauren
We are so sorry to hear this!
We can confirm that your order was shipped from us on the 24th November, and should arrive with you shortly.
As Royal Mail have been going through a period of strike action which affected collections and deliveries on the 24th November, 25th November, 30th November and 1st December, deliveries are taking longer than usual, and we thank you for your patience.
Kind Regards
Frankly Customer Care Team
Reply from Frankly Collective
Thank you so much for your lovely review!
Absolutely LOVED my Frankly necklace &…
Absolutely LOVED my Frankly necklace & so did my bestie. Gorgeous quality & SUPER fast delivery! Thanks Team Frankly!
November 12, 2022
Reply from Frankly Collective
Thank you so much for your lovely review!
I did like my end product but the chain…
I did like my end product but the chain looks cheap
October 27, 2022
Reply from Frankly Collective
We are so sorry to hear this, we can assure that our chains are made to last, but if you do experience any problems at all, please drop us an email at help@franklycollective.com so that we can assist 💕
Reply from Frankly Collective
So lovely to hear 💕 Thank you for your review
Beautiful necklace
Arrived on time, packaged beautifully and the necklace is just perfect
October 21, 2022
Reply from Frankly Collective
Thank you so much for your lovely review, we are pleased you are happy with your purchase :)
Reply from Frankly Collective
Thank you so much, we are pleased to hear you love your necklace and that it arrived quickly :)
Quick delivery, good quality.
Arrived quickly, nice customisable packaging included with the item for onwards gifting and necklaces appear to be good quality.
September 16, 2022
Reply from Frankly Collective
We are so pleased to hear you love your order 💗 thank you for taking the time to leave us this lovely review 💗
I was anxious for my parcel to be…
I was anxious for my parcel to be shipped as it was a friend I was traveling to visit, I got a really prompt response back and it was great!
June 13, 2022
Reply from Frankly Collective
So pleased to hear this Kate, thank you for leaving this lovely review 💗
Beautiful necklaces
Beautiful necklaces, stunning quality and really lovely packaging! Adore the stickers, Thankyou
July 13, 2022
Reply from Frankly Collective
What a lovely review, thank you so much! 🤦♀️
Rectified a previous problem…
Rectified a previous problem excellently.
September 8, 2022
Unprompted review
Reply from Frankly Collective
Thank you so much for your feedback Sarah. We are pleased your parcel arrived and you love the product 💕
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