Great customer service in regards to initial purchase which had a battery not able to hold charge. Fully explained refund process as well as assisting with questions along the way. New purchase has... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great experience but I bought a Prime condition IPhone that I realised after delivery had a scratch across the screen and I expected Prime condition so I was disappointed. I had no other issues and th... See more
Company replied
I recently made a purchase of a phone with Franks mobiles,unfortunately I quickly had a change of mind. They refunded me very quickly,I would use them again for being a company that acts with integ... See more
Company replied
Thank you for a great reconditioned Samsung S22 Ultra, for almost one fifth of the original RRP. The cover is still on its way, this was stated that both may not arrive at the same time. The phone ar... See more
Company replied
Company details
Written by the company
Premium Refurbished iPhones 🚀 Why? Eighty percent of the carbon footprint of a smartphone occurs during production. When you buy refurb ... there is no production. Better for the planet 🌏 Better for your wallet. Frankly, it just makes sense!
Contact info
Little Collins Street , 3004, Melbourne, Australia
- 1300 882 674
- befrank@frankmobile.com.au
- frankmobile.com.au
4.7
Excellent
550 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Don't bother...dirty mint condition and online refund form doesn't work.
I read the good and bad reviews and decided to give them a go because I wanted to opt for refurbished rather than new. Received iPhone 12 in ex-demo condition and was in bad condition so I requested a refund. But don't use their online form for refunds!!! They didn't get back to me for weeks and I had to email them to sort it out. I re-ordered the same model in mint condition, just received it and it's even worse than the first one, visible grime around the camera from the last person, lots of scratches, I didn't even bother turning it on before requesting a refund. It was like they received the phone from previous owner and passed it onto the buyer without looking at its condition at all. Sadly I just wouldn't bother trying them.
June 27, 2023
Reply from Frank Mobile
Hi there,
We're happy to help and do reply to all messages within one business day. We are not sure why you aren't getting a reply unless you had a typo in your email, or our reply is going to your spam filter. If you can send us a message at befrank@frankmobile.com.au with your order number and mention you left a review on Trustpilot as Lotty we are happy to assist.
Considerate service
Frank Mobile were quick to respond to an issue with my order, handling it with care and swiftness - great customer service.
June 19, 2023
Unprompted review
Reply from Frank Mobile
Hi there,
If you can send an email with photos of the device and materials to befrank@frankmobile.com.au and mention you are GG on Trustpilot we would love to look into this.
Prompt delivery and phones were as…
Prompt delivery and phones were as described.
A totally pain free experience
June 4, 2023
Reply from Frank Mobile
Thank you so much for leaving us this awesome review! We appreciate your business <3
Samsung S20 plus
Great buying experience- fast delivery and the phone looks absolutely brand new! Would definitely recommend to others!
May 28, 2023
Reply from Frank Mobile
Thank you for supporting our business and leaving us such a great review!
My second time ordering from Frank…
My second time ordering from Frank mobile and as always the best service, very fast and the phone in excellent condition and great price. Would recommend for buying a second hand phone or even your first phone.
May 31, 2023
Reply from Frank Mobile
Thank you for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you.
Ordered iPhone 14 pro in mint condition…
Ordered iPhone 14 pro in mint condition and got exactly that. Battery was 100pc too. Very happy with the purchase.
May 24, 2023
Reply from Frank Mobile
Thank you for your kind feedback, your words are very much appreciated. Have a great day!
Excellent customer service nothing is…
Excellent customer service nothing is too much trouble
May 23, 2023
Reply from Frank Mobile
Thank you so much for leaving us this awesome review! We appreciate your business <3
It was a fast delivery
It was a fast delivery. Everything arrived as described. A couple of negligible scratches which you don’t see anyway with a phone cover on.
May 28, 2023
Reply from Frank Mobile
Thank you for supporting our business and leaving us such a great review!
New phone factory condition with the good feels
New phone exactly as described, mint condition. Cool that it comes in a tea towel, the box etc unnecessary packaging to go to landfill - the tea towel comes in handy!
May 16, 2023
Unprompted review
Reply from Frank Mobile
Thank you for your kind feedback, your words are very much appreciated. Have a great day!
AMAZING but...
Really good that a tree is planted for every phone bought!! Love how you keep the environment in mind :) Phone also arrived within a few days which is great.
However, the phone was wrapped in a tea towel - which I get about the whole environmentally friendly thing - but it felt like I wasn't getting my moneys worth to not even receive the phone in a box...
May 17, 2023
Reply from Frank Mobile
Thank you for your feedback. Unfortunately, we do not guarantee that we have the original box, but we appriciate the otherwise great review!
Great value for $$$
Great value for $$$. Really good phone and the price with the Frank mobile deal is great value and Best price range.I have always bought brand new smartphones but first time I bought a refurbished phone.I’ve been really happy with this phone. Thank you 😊 Frank mobile .
May 16, 2023
Reply from Frank Mobile
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Couldn’t be happier
Couldn’t be happier. The phone was as described and in perfect condition. It arrived quickly and made my daughter very happy.
I will be buying phone from Frank for my other children when the time comes.
May 7, 2023
Reply from Frank Mobile
Thank you for your kind feedback, your words are very much appreciated. Have a great day!
Battery Issue in Purchased Refurb Phone
I had an issue with a battery in a phone I purchased in November. I sent an email to Frank, but as I needed the phone urgently repaired. Once Frank got back to me I advised what had happened and the refunded me the cost of the battery replacement, I didn’t even ask for it. Fantastic customer support!
May 2, 2023
Unprompted review
Reply from Frank Mobile
Thanks for supporting our business and leaving us such a great review!
the speediness of getting my phone and…
the speediness of getting my phone and the lovely gift
April 26, 2023
Reply from Frank Mobile
We are beyond thankful for your 5-star review!
Simple and Sustainable
My iPhone 13 Pro Max in mint condition was exactly as described and only took 3 days to be delivered. Having flexible payment options offered like Afterpay also made for a positive experience. I would recommend Frank Mobile to anyone looking for an alternative, affordable and sustainable way to purchase a new device.
April 26, 2023
Reply from Frank Mobile
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
great quality!
quick delivery and phone was such good quality! (i got great condition and nothings wrong with it)
April 25, 2023
Reply from Frank Mobile
Thanks for supporting our business and leaving us such a great review!
Very impressed with this company
Very impressed with this company. The phone I ordered - Galaxy S20 FE 5G - certainly was in "mint" condition, well priced and the speedy delivery was much appreciated. I am very pleased with my purchase.
April 3, 2023
Reply from Frank Mobile
Thank you for supporting our business and leaving us such a great review!
Frank Mobile - frankly excellent refurb..
As a pensioner I was specially pleased to be able to upgrade my mobile phone at a sensible price, let alone all the eco benefits and 12 month warranty! The linen tea towel bonus gift was a lovely personal touch...
Love my 'new' Samsung S9 and Frank's prompt delivery. Highly recommend this refurb service.
April 2, 2023
Reply from Frank Mobile
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Perfect phone, love it
Ordered an iPhone 11 ‘great’ condition. It was delivered super quick, came in cute eco friendly packaging. The phone is absolutely perfect, like new, 100% max battery capacity.
So happy with this. Thanks guys!
April 3, 2023
Reply from Frank Mobile
We really appreciate you taking the time to leave us your amazing review. It means a lot to the whole team!
Nice phone
Nice phone , had delivery trouble , not franks fault tho. In saying that it would have been nice to know 3 weeks after iPhone 11 purchase , I could have purchased iPhone 12 for $50 extra . If I’d known I would have waited the 3 weeks
March 29, 2023
Reply from Frank Mobile
Thank you for your kind feedback, your words are very much appreciated. Have a great day!
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