Freckleface Home Fragrance Reviews 

274
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Feckleface in Cheltenham is a great addition to the Promenade. My friend and I have been visiting the store since it opened - both for gifts for friends and family and of course for ourselves too. C... See more

Company replied

Rated 5 out of 5 stars

I had such a lovely experience visiting the Cheltenham store. The shop is absolutely beautiful, and the home fragrances are unique, high quality, and smell incredible. A special mention to the manager... See more

Company replied

Rated 5 out of 5 stars

I have been going into freckleface in Cheltenham since the shop opened. I love the home fragrances very much, infact it’s my favourite place to be. Chamil Is fantastic, he’s always smiling and welc... See more

Company replied

Rated 1 out of 5 stars

Item was stolen despite royal mail clearly not following delivery instructions. Refusing to do anything despite having a broken foot. Their position is I am to search high and low whilst on crutche... See more

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Company details

  1. Candle Store

Written by the company

Freckleface started in 2017 as a hobby and a way of showing our son how a business works (he's always been a little entrepreneur). We made wax melts and candles for family and his teachers and it has grown from there. My son noah is now 17 and is my business partner and partner in crime, we are proud to have built a brand that is now stocked in 200 shops and continues to grow and expand. We decided early on to be a business we are proud of so our products are vegan, all of our ingredients are ethically and where possible, locally sourced, toxin and parraben free & we don't use any plastic in our packaging. We are a family run business, with my husband, nephew & best friends now working for us in our workshop where we make everything by hand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

274 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(274)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Best wax melt I've ever had

Best wax melt I've ever had, lasts longer, you can re-melt it few times. Smells amazing. Also they have affordable gift sets! Highly recommend

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Christmas star 🌟

Why have I only just discovered this place! Absolutely love Christmas star soya melts, the smell lasts so long. Exceptional staff in your York Petergate shop too ❤️

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent! Elizabeth was so welcoming and gave myself and my partner some really useful tourist advice on where to visit during our stay. Thanks Elizabeth... asset to the business x

October 11, 2023
Unprompted review
Freckleface Home Fragrance logo

Reply from Freckleface Home Fragrance

Thank you for taking the time to leave us a 5* review. We're so pleased that you had a great experience in store and we hope to welcome you back into one of our stores again. Team Freckleface x

Rated 5 out of 5 stars

Amazing wax melts

Amazing wax melts, smell amazing and look lovely too. I recently ordered some online and they came really quickly with a lovely hand written note. Definitely recommend - make great gifts too!

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

My new favourite shop in York!!

Visited the York shop today with my husband and two girls who are both young. The girls were able to explore all the waax melts and encouraged by the lovely lady who served us, as my daughter's both love candles and wax melts, we chose the pix and mix wax melt box and are overjoyed with them now we are home. Our house smells amazing and the girls want to go back to choose some more.

August 28, 2023
Unprompted review
Freckleface Home Fragrance logo

Reply from Freckleface Home Fragrance

Thank you for taking the time to leave us a 5* review and feedback. We're glad you enjoyed your visit to our York store and that your girls loved our products too! We look forward to welcoming you back into store again soon. Team Freckleface x

Rated 5 out of 5 stars

Happy Wax Melts

So happy with my wax melts. They last for hours… and hours… and hours! My whole home smells happy :)

August 14, 2023
Unprompted review
Freckleface Home Fragrance logo

Reply from Freckleface Home Fragrance

Thank you for taking the time to leave us a 5 star review Sophia. We're so pleased you love our wax melts and your home smells happy! This makes us happy too. :-) Team Freckleface x

Rated 4 out of 5 stars

Fantastic i never use anything else for…

Fantastic i never use anything else for few years now however received my order yesterday i hate the packaging came in square box totaly flattened causing the melts to crumble i prefer the tube thats why this time give it 4 stars will not stop me from getting them im addicted

August 5, 2023
Unprompted review
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Reply from Freckleface Home Fragrance

Thank you for taking the time to review Freckleface and provide us with your feedback. We're so sorry to hear that your melts didn't reach you in perfect condition. Please email in with your order details and we will get this looked into for you. Thanks, Team Freckleface x

Rated 5 out of 5 stars

The fabulous new Lincoln store

Just happened to wander into the new Lincoln store...didn't realise I was the first customer...
Tara and the team are very welcoming...I will be coming back!!!
Thanks...Sean

July 28, 2023
Unprompted review
Freckleface Home Fragrance logo

Reply from Freckleface Home Fragrance

Thank you for taking the time to send us a 5 star review Sean. We're so pleased you enjoyed your visit to our new Lincoln store and congrats on being on our first customer there! We hope to welcome you back into store again soon. Team Freckleface x

Rated 5 out of 5 stars

Bought these on a trip out to a garden…

Bought these on a trip out to a garden centre. These melts are truly beautiful… thoughtfully made, deeply fragranced, pretty pieces of heaven!

June 23, 2023
Unprompted review
Freckleface Home Fragrance logo

Reply from Freckleface Home Fragrance

Thank you for your 5 star review Helena. We're delighted that you like our wax melts and have taken the time to provide us with your feedback. We hope to welcome you into one of our stores, online or in another garden centre again soon! Team Freckleface x

Rated 5 out of 5 stars

Simply divine!!

The only wax melts I will have at home. (The coffee Is our favorite!!)
They smell divine, my whole famliy enjoy using them.
It is also lovely to see a website so professionally set out and that includes its team on the page.

June 18, 2023
Unprompted review
Freckleface Home Fragrance logo

Reply from Freckleface Home Fragrance

Thank you so much for your 5 star review Amanda! We're so glad you love our wax melts and our website and have taken the time to share your comments. Love from Team Freckleface x

Rated 5 out of 5 stars

York store

I was in York and walked past the store where the pomegranate black was being defused, couldn't resist buying some. Having used it in work a colleague has also just purchased the same.

May 17, 2023
Unprompted review
Freckleface Home Fragrance logo

Reply from Freckleface Home Fragrance

Thank you so much for your 5 star review Ruth. We love to hear when our customers are pleased with their purchases and we're delighted that you recommended us to your colleagues too. We hope to see you in store again soon. Team Freckleface x

Rated 1 out of 5 stars

Poor customer service

This company is an example of poor customer service. I subsribed to the monthly wax melts club and all was running smoothly and I loved the wax melts, until I did not receive my wax melts one month. I contacted customer services and was just treated like a nuisance, because 'The postal service is busy in your area.' The wax melts never turned up. Very disappointing.

March 2, 2023
Unprompted review
Freckleface Home Fragrance logo

Reply from Freckleface Home Fragrance

Thank you for taking the time to leave your review, we're sorry our service didn't match your expectations. We are a small business and we take all feedback on board to help grow our business positively.

Team Freckleface x

Rated 5 out of 5 stars

Amazing Birthday present

My son and his lovely girlfriend bought me some of your pick and mix wax melts, smelling each one before they chose them for me.
I can honestly say that each one they chose for me smells amazing.
I love them that much that I’ve looked up Freckleface to see if I can buy more when I need to.
I’m so please I can buy more direct from you.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely love the wax melts!

I absolutely love the wax melts from Freckleface. I first discovered them on holiday in Cowes, Isle of Wight last year, buying a sleeve of 10 handpicked (by me) gorgeous different individual melts... I love the mix & match idea. I (of course) now have my favourites, clean laundry, floral oud & mediterranean fig... but they are all lovely. Next up, I'm going to try the garden candles for summer evenings.

June 11, 2022
Unprompted review

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