Freckleface Home Fragrance Reviews 

274
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Feckleface in Cheltenham is a great addition to the Promenade. My friend and I have been visiting the store since it opened - both for gifts for friends and family and of course for ourselves too. C... See more

Company replied

Rated 5 out of 5 stars

I had such a lovely experience visiting the Cheltenham store. The shop is absolutely beautiful, and the home fragrances are unique, high quality, and smell incredible. A special mention to the manager... See more

Company replied

Rated 5 out of 5 stars

I have been going into freckleface in Cheltenham since the shop opened. I love the home fragrances very much, infact it’s my favourite place to be. Chamil Is fantastic, he’s always smiling and welc... See more

Company replied

Rated 1 out of 5 stars

Item was stolen despite royal mail clearly not following delivery instructions. Refusing to do anything despite having a broken foot. Their position is I am to search high and low whilst on crutche... See more

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Company details

  1. Candle Store

Written by the company

Freckleface started in 2017 as a hobby and a way of showing our son how a business works (he's always been a little entrepreneur). We made wax melts and candles for family and his teachers and it has grown from there. My son noah is now 17 and is my business partner and partner in crime, we are proud to have built a brand that is now stocked in 200 shops and continues to grow and expand. We decided early on to be a business we are proud of so our products are vegan, all of our ingredients are ethically and where possible, locally sourced, toxin and parraben free & we don't use any plastic in our packaging. We are a family run business, with my husband, nephew & best friends now working for us in our workshop where we make everything by hand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

274 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(274)

17 reviews in the last 12 months

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Rated 3 out of 5 stars

They all smell the same!

I have bought a couple of tubes of these wax melts over the last few months. They start off smelling wonderful, the scent fills the room and is truly lovely. But I find after a while they all end up smelling the same. I’m wondering if that’s because they’re soy wax, and only have 20 hours scented burn time - so after this they just smell like wax? Or am I doing something wrong?
They started off smelling amazing, but now they all smell the same and the scents have gone :(

November 23, 2022
Unprompted review
Rated 5 out of 5 stars

A gorgeous present

My friend bought me a set of these for my birthday and sent them up to me. I put them in the cupboard as you do, and didn't really think about them until recently when I dragged them out and popped one in a burner. Oh my word, they are absolutely amazing. Beautiful smells that really permeate the home. I'm now ordering more as I've used them all up!!!

November 11, 2022
Unprompted review
Rated 1 out of 5 stars

Very disappointing

We purchased a candle from the Stamford shop having been given assurances as how it would burn, we now have a £35 glass full of wax and no wick. Sorry Freckleface it lasted one night unable to light the second as no wick left plus no scent

November 15, 2022
Unprompted review
Freckleface Home Fragrance logo

Reply from Freckleface Home Fragrance

Hi Paul,
We're sorry to hear that you weren't satisfied with your order. We work hard to make top quality products we are proud of and don't like to leave customers disappointed. Please email our online manager on orders@frecklefacehomefragrance.com with details of the issue, and our team can resolve it as quickly as possible.

Team Freckleface x

Rated 5 out of 5 stars

Beautiful products that make me smile :)

Ive bought soy wax melts a few times from a Freckleface stockist. I can honestly say the white tea and sage is one of the most indulgent calm fragrances i have ever used.. my house smells amazing without that over powering perfume scent thats tickles the back of your throat. My son is very scent sensitive and i can honestly say he has never complained once about too much ‘smelly things’ in the house. I definitely enjoy trying the different scent ranges.. Thank-you Freckleface i have a little bit of heaven in my home :)

November 15, 2022
Unprompted review
Rated 5 out of 5 stars

A wonderful scented heaven

I bought ten little gorgeous candles in June and had no idea how powerful they would be. I love the scents, the length of burn and how much you get for your money. They are wonderful. I will be buying more. Well done for producing a wonderful scented heaven.

October 18, 2022
Unprompted review
Rated 5 out of 5 stars

The best melts

Iv been perceiving there melts from an amazing little shop in abingdon called chic it up , I love the pick and mix boxes and how eco fredly everything is . Puss the melts are so full of fragrance that my house smell amazing always pluss there verry jentle on the lungs

October 14, 2022
Unprompted review
Rated 5 out of 5 stars

Found by accident

On a day out in Buxton I was browsing in a little shop and noticed the pick your own wax melts, so I went for a good sniff and fell in love with the jasmine melt and decided to buy some, they did not disappoint strong and long lasting, when I needed some more I looked at the box and found the freckle face website, and reading about the company found out it was in Leeds which is where I live, so I have just ordered my 2nd box with a few different smells, I am sure they will all be as good as the jasmine, I don't think I will be buying from anywhere else !!

September 11, 2022
Unprompted review
Rated 5 out of 5 stars

My son is obsessed with bombs and…

My son is obsessed with bath bombs and lovely smells and as we were walking past the shop (Leeds Queens Arcade) he insisted we went in to have a look around. Glad we did. Great selection of bombs, wax and diffusers. Prices was fine as we could tell the products were good quality. Very kind lady who was very patient and allowed us to smell nearly everything lol. Definitely going back for our Christmas presents

October 1, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

The item I purchased was out of stock, Freckleface contacted me immediately to let me know and provided me with a number of options. The item became available within a day and they dispatched for next day delivery with an additional free sample as an extra gesture and a note to say sorry. The diffusers smell amazing.

September 4, 2022
Unprompted review
Freckleface Home Fragrance logo

Reply from Freckleface Home Fragrance

Thank you so much for taking time out to leave your review. We're sorry about the initial product being unavailable at the time of ordering and thank you for your patience while we sorted it out. We're so happy you like our diffusers - they are a top selling product so you're not alone!

Thank you for supporting Freckleface, it means so much to have such kind, loyal customers,

Team Freckleface x

Rated 5 out of 5 stars

Bought the wax melts and they have an…

Bought the wax melts and they have an amazing fragrance. Love the clean laundry one, fills the whole house with a lovely smell. Would highly recommend ❤️

September 2, 2022
Unprompted review
Freckleface Home Fragrance logo

Reply from Freckleface Home Fragrance

Hannah, that's great to hear, thank you! Recommendations mean so much to us as we love creating products for everyone to enjoy. Make sure you are signed up to our newsletter on our website (if not already!) as we send out exclusive info about upcoming product launches and discounts to our loyal Friends of Freckleface.

Thank you for your support,

Team Freckleface x

Rated 5 out of 5 stars

I purchased wax melts at Hampton Court…

I purchased wax melts at Hampton Court flower show. They have a lovely fragrance that lingers for a long time. Looking forward to some different fragrances

August 31, 2022
Unprompted review
Freckleface Home Fragrance logo

Reply from Freckleface Home Fragrance

Thank you so much for taking time to leave a review and we're so happy to hear you are enjoying your melt selection. If you would like fragrance recommendations please follow our social media pages for seasonal selections. Your custom means the world to the entire Freckleface Team, and we hope to see you at the next show or welcome you to one of our stores soon!

Thanks for supporting our business,

Team Freckleface xx

Rated 5 out of 5 stars

We had the pleasure to meet Lynne and…

We had the pleasure to meet Lynne and Fiona today. They are definitely an asset to your company. Very helpful, down to earth and informative. Many thanks Sarah and Sarah from Uttoxeter.

June 25, 2022
Unprompted review
Freckleface Home Fragrance logo

Reply from Freckleface Home Fragrance

Hi Sarah and Sarah,

Thank you for taking the time to leave a review about our York store and colleagues, it really means the world to us! We're so happy you had a great experience as that is exactly what we want for every customer and we looking forward to welcoming you back through the doors of any store soon.

Thanks for supporting us,

The Freckleface Team xx

Rated 5 out of 5 stars

Best present ever

I was bought a wax melt winter collection for Christmas as a present and ever since I have been addicted to these lovely wax melts. They are so fragrant and are the only melts that give out such a strong scent. Just love them, if you haven’t tried them do so….

June 1, 2022
Unprompted review
Freckleface Home Fragrance logo

Reply from Freckleface Home Fragrance

Hi Louise,

Thank you for taking the out to leave your review - we're delighted to hear you enjoy our melts and are now a Freckleface addict (you're joining a good bunch!)

I hope you are signed up to our newsletters (which is free and easy on our website) where you'll be the first to hear about new products and receive special discounts,

Thank you for supporting Freckleface, it means so much to us

Team Freckleface x

Rated 5 out of 5 stars

Fabulous company!

Absolutely love this company! Their products are amazing, and I love their monthly subscription for the wax melts. 5* for their Chelsea Flower Show stand, too. Well done Freckleface, you should all be so proud of yourselves x

May 31, 2022
Unprompted review
Freckleface Home Fragrance logo

Reply from Freckleface Home Fragrance

Hi Alice!

Thank you so much for leaving such a lovely review and great to hear you are enjoying your monthly melt club as a subscriber. The team are delighted with the 5* award from Chelsea (our second in a row!) and comments such as yours are shared with the whole team where we celebrate successes together.

Thank you for taking time to leave your review and for supporting Freckleface x

Rated 5 out of 5 stars

Best soy wax melts

My sister in law got me my first tube of these wax melts. They are great and make my whole home smell amazing and thats with 2 dogs. The scent lasts along time (20 hours). I will now be setting up a monthly subscription as i have no interest in any other brand now.

May 26, 2022
Unprompted review
Freckleface Home Fragrance logo

Reply from Freckleface Home Fragrance

Hi Melissa, Thank you so much for taking the time out to leave your review, we're so pleased you're happy with your melts and delighted to hear you will be joining our monthly melt club! Supporting our small business means the world to our whole team - thank you! Team Freckleface x

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