Feckleface in Cheltenham is a great addition to the Promenade. My friend and I have been visiting the store since it opened - both for gifts for friends and family and of course for ourselves too. C... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Feckleface in Cheltenham is a great addition to the Promenade. My friend and I have been visiting the store since it opened - both for gifts for friends and family and of course for ourselves too. C... See more
Company replied
I had such a lovely experience visiting the Cheltenham store. The shop is absolutely beautiful, and the home fragrances are unique, high quality, and smell incredible. A special mention to the manager... See more
Company replied
I have been going into freckleface in Cheltenham since the shop opened. I love the home fragrances very much, infact it’s my favourite place to be. Chamil Is fantastic, he’s always smiling and welc... See more
Company replied
Item was stolen despite royal mail clearly not following delivery instructions. Refusing to do anything despite having a broken foot. Their position is I am to search high and low whilst on crutche... See more
Company replied
Freckleface started in 2017 as a hobby and a way of showing our son how a business works (he's always been a little entrepreneur). We made wax melts and candles for family and his teachers and it has grown from there. My son noah is now 17 and is my business partner and partner in crime, we are proud to have built a brand that is now stocked in 200 shops and continues to grow and expand. We decided early on to be a business we are proud of so our products are vegan, all of our ingredients are ethically and where possible, locally sourced, toxin and parraben free & we don't use any plastic in our packaging. We are a family run business, with my husband, nephew & best friends now working for us in our workshop where we make everything by hand.
UNIT 1, CENTURION COURT, ROMAN BANK, PE109LR, BOURNE, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delighted with recent purchase for friend. Back to get my own supply of wax melts.

Reply from Freckleface Home Fragrance
In this day and age how can a work force work on a zero hour contract ??? Because it benefits the employer..my partner has worked for Freckleface for several months under these terms with no fixed days so rotas change to suit the needs of the business, after working past her contracted hours on a Sunday to change a shop display to promote a new variation of the company's products, she was sadly told today "sorry your not required anymore", over the phone not in person which I find cowardly and disrespectful....FRECKLEFACE take a closer look at your management in Leeds and York, mentioning no names who benefits of local businesses in the Queens Aracade by the way of means of free pizza and Tia Marie coffess whilst on shift....shame on you FRECKLEFACE 😉
Oh WOW!! The pick n mix wax melts!! They smell amazing… AND the fragrance lasts for ages!! Love the added topping of herbs and petals!!! Bought for all my friends who love them!!

Reply from Freckleface Home Fragrance
Excellent products. The wax melts smell divine and last for ages.

Reply from Freckleface Home Fragrance
Such a brilliant shopping experience with Freckleface, after a minor glitch with a product their customer service was exceptional, going well beyond my expectation. I am delighted, thank you to Emma & the team 10/10. Merry Christmas 🎄

Reply from Freckleface Home Fragrance
What a fantastic place this is. Amazing staff, fantastic ambiance and the smells are lush.
Perfect Christmas presents!
Dez is so friendly and knows her products so well. If you need advice to choose the right fragrance for your house, She is you girl!
Thank you so much Josie for your wonderful kind service today in the Leeds store. Can’t wait to use my wax melts. Can’t wait to come back for more!!
Would have given 5* as the patchouli candle I bought yesterday at the Chelsea Flower show smells beautiful and fills the house despite only being a small candle. The only complaint would be that the wick burns very low and had to pour out some of the wax and still low and there is a slight smoke with it too. Otherwise it is a lovely product, great price too! Would love if you'd do bigger ones, maybe with 2 or 3 wicks for larger rooms. Thank you
Thank you Tracey & Josie from the Leeds store for providing exceptional customer service! Wax melts are beautiful!
Was given some Freckleface wax melts as a gift some time ago Went on to subscribe to monthly delivery .They are all beautiful The scents fill the house
Fantastic company to deal with ,when l had a recent problem just made a call and it was sorted.
Thank you .l look forward to getting my wax melts.
Lovely products! Always very nicely packaged and made with so much love.
Highly recommend for anyone especially at the reasonable prices.
Freckleface wax melts are the best ! They smell brilliant and their wonderful odour feels the house. Also, they seem to last much longer than the 20 hours advertised. Highly recommended.
I just wanted to say a huge thank you to your staff member, Anna! (There was another lady on shift who was lovely also)
I came in this Saturday and Anna was so knowledgeable and passionate about your products and helped me decided on a range for my new home, without being pushy in any way
I’m really fussy and Anna knew exactly what I was looking for, she explained each scent I was looking at and was happy to confirm your products are vegan and eco friendly
Her energy is contagious and makes you want to spend more time in store
Anna went above and beyond and is such a credit to your team
Thank you for all your help, I will definitely be coming in again!
Popped into the shop in Leeds after visiting our daughter at University for the first time. It's off the beaten track of the main High Street but well worth a visit. The gorgeous smells wafting from the stylish shop drew me in!
Bought 3 gift sets which were a bargain at £20 each, which included: ceramic burner, pick and mix set of wax melts (which was fun to choose for each individual gift/person I was buying for) and 2 tea lights all packaged elegantly in a black gift bag.
After coming home I craved some for myself so placed an online order. A birthday present for my Mum and some wax melts for myself.
I love the fact this is a special individual company, run by a special family. Customer service was perfect on my visit to Leeds.
Sorry 'Yankee' but there will be no turning back, it's Freckleface all the way for me now!
Great experience in store in Cambridge,
I picked up a diffuser as a present for my husband on Father’s Day. Fragrance is beautiful and bonus that it’s completely vegan. Will purchase again from this brand
Excellent customer service and super quick delivery. Very friendly staff and very professional, customer focussed and sincere. The wax melts are amazing!!
Fantastic products, beautiful fragrances, great value for money. Joined the monthly wax melt club and really look forward to my deliveries!
Easy ordering experience. A beautiful gift arrived in a lovely box, ready to give. I bought the classic collection with a little burner and tea lights. Really good value and I wouldn't hesitate to order again
My sister bought these for me as a gift and I’m in love! Absolutely beautiful wax melts that smell incredible. The items were well packaged and no plastic used which is always a bonus. Freckleface has got a new customer as I will be buying more as soon as I finish these!
Just wanted to take a few minutes to say how happy I am about discovering FHF- definitely recommend them to anyone considering purchasing. My friend got me a waxmelts starter kit for my Birthday which is amazing value for money, has everything you need to start and is super aesthetically pleasing.
I have since purchased another one of them as a gift and will be purchasing another shortly as well. I have also finished all of my waxmelts and purchased more "pick & mix" to burn around the house. They are very elegant, natural and very reasonably priced. Can't wait to try other products soon too.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.