Freckleface Home Fragrance Reviews 

274
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Feckleface in Cheltenham is a great addition to the Promenade. My friend and I have been visiting the store since it opened - both for gifts for friends and family and of course for ourselves too. C... See more

Company replied

Rated 5 out of 5 stars

I had such a lovely experience visiting the Cheltenham store. The shop is absolutely beautiful, and the home fragrances are unique, high quality, and smell incredible. A special mention to the manager... See more

Company replied

Rated 5 out of 5 stars

I have been going into freckleface in Cheltenham since the shop opened. I love the home fragrances very much, infact it’s my favourite place to be. Chamil Is fantastic, he’s always smiling and welc... See more

Company replied

Rated 1 out of 5 stars

Item was stolen despite royal mail clearly not following delivery instructions. Refusing to do anything despite having a broken foot. Their position is I am to search high and low whilst on crutche... See more

Company replied

Company details

  1. Candle Store

Written by the company

Freckleface started in 2017 as a hobby and a way of showing our son how a business works (he's always been a little entrepreneur). We made wax melts and candles for family and his teachers and it has grown from there. My son noah is now 17 and is my business partner and partner in crime, we are proud to have built a brand that is now stocked in 200 shops and continues to grow and expand. We decided early on to be a business we are proud of so our products are vegan, all of our ingredients are ethically and where possible, locally sourced, toxin and parraben free & we don't use any plastic in our packaging. We are a family run business, with my husband, nephew & best friends now working for us in our workshop where we make everything by hand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(274)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wax melt gift set

I was gifted one of Freckleface’s wax burner gift sets, has to be one of my favourite presents ever! The wax melts all smell amazing and the the wax burners are great quality! Amazing value for money! Definitely recommend!

February 14, 2021
Unprompted review
Rated 5 out of 5 stars

I love my freckleface wax melts

I love my freckleface wax melts. I have used a number of different brands over the years, but none have come close to the lovely fragrances, and lasting power of each wax melt. They lift my mood every evening as soon as I light the tea light underneath. They always arrive promptly in the post, and I really recommend that you try this product and company.

February 12, 2021
Unprompted review
Rated 5 out of 5 stars

Lockdown treat

I decided to sign up to the monthly subscription for the wax melts as a treat to get through the misery of lockdown after receiving a box for Christmas. It's so nice to try the different fragrances, and is something to look forward to in these trying times!

February 12, 2021
Unprompted review
Rated 5 out of 5 stars

Good online experience

I used to get my Freckleface from a local farm shop but - now that travel should be kept to a minimum - I ordered directly from Freckleface. My order arrived in good time and the products are devine.

February 6, 2021
Unprompted review
Rated 5 out of 5 stars

Affordable luxury treat......

We stumbled on a Freckleface shop whilst in Stamford and treated ourselves to a wax melt burner and 10 wax melts. We love them and now subscribe and look forward to our box of wax melts arriving every month and trying the different fragrances. To us it's an affordable luxury treat!

February 5, 2021
Unprompted review
Rated 5 out of 5 stars

best fragrances ever!

best fragrances ever!
I cannot say enough good things. amazing service and smells. Addicted.
my go to for gifts for me and friends

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Great local store!

I first saw Freckleface Home Fragrance whilst browsing on instagram and thought how lovely it looked. I ordered a birthday gift for a friend online and had it delivered it straight her. She was delighted with the product and I was pleased with the efficient service. I highly recommend them and will definitely use them again.

January 31, 2021
Unprompted review
Rated 5 out of 5 stars

I have been using Freckleface wax melts…

I have been using Freckleface wax melts for over couple of years now - they are my ‘go to’ place to get them as they burn & smell the best! I love receiving a delivery as you can smell them through the packaging. Thank you Freckleface for your speedy and free delivery of my favourite wax melts EVER!

January 31, 2021
Unprompted review
Rated 5 out of 5 stars

Smell Divine

I have tried the candles, the melts & Burner, and the diffusers from this company. The melts and diffusers are wonderful. The coconut & seasalt diffuser smells divine in my bathroom and lasts absolutely ages, well worth the money. The melts smell intense, very natural and beautiful and fill the house with their scent. I had two of the small candles which I didn't find so strong, may be the larger ones are stronger? I'm really happy with my purchases and continue to support this small business. The products always arrive beautifully packaged, ready to gift if wanted. I keep them to myself.

January 30, 2021
Unprompted review
Rated 5 out of 5 stars

Affordable luxury

A friend introduced me to Freckleface and I’m so happy she did. I love that their products are environmentally friendly due to the soya wax and their wax melts really do transform the ambiance of a room. I’ve now joined the Wax Melt Club, so I’ll never run low on supplies.

Overall the service is always on point and the packaging is recyclable. Finally their winter and calm and unwind wax melts collections makes lockdown bearable.

January 30, 2021
Unprompted review
Rated 5 out of 5 stars

High quality, amazing aromas! I’m hooked

I’m pretty new to wax melts and my friend bought me the burner and winter collection for my birthday. They were all amazing especially the winter nights and floral oud. I order some soya melts off e bay assuming they’d all be the same. They’re not. Cheap and smelt like a weird burnt oil. Have re ordered from freckleface and currently basking in the scent of fresh laundry. The melts are high quality and the smell last for hours even when re lighting. I’m hooked and will continue buying. Candles will be next on my list!

January 29, 2021
Unprompted review
Rated 5 out of 5 stars

These wax melts are absolutely…

These wax melts are absolutely gorgeous. They smell more like their aromatherapy components, and not at all like the chemical smells of cheaper alternatives. I will be buying more in the future.

January 29, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing fragrance

Amazing fragrance. Many reed diffusers lose their potency after a week or so but not these. Best thing is they’re cruelty free as well!!

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

Xmas wax melts ...

Xmas wax melts .... amazing
Bought as a gift .....Loved so much , ordered more and will sign up for monthly subscription .
Local small family business
Amazing store in Stamford 👍👍
Check them out

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

First came across Freckleface earlier…

First came across Freckleface earlier in the year in my home town of Stamford. I bought a candle and oils for my diffuser. I loved the shop and staff were so friendly and knowledgeable. Since lockdown and not living local and unable to visit I have ordered a few times on line purchasing items again and also a wax melt and melts. I love the melts in the kitchen in an afternoon and evening after a busy day at school. They calm and smell divine. I purchased the winter collection and since then also the clean and fresh set. They last ages and fill my house with beautiful aromas. Can’t wait for the day that I can return in person to the store and Stamford.

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous “Freckleface”

Fabulous “Freckleface” was given a wax melter gift set as a treat at work last summer and it’s amazing 😍 have dogs at home so always a bit worried we’re stinky, the melts smell great, nice variety of scented melts in a set and they all smell gorgeous, with out being over powering, and last for ages. So impressed with mine have just bought a gift set for a friend and she loves it. They are a lovely local family business and they were so helpful when I rang to ask if I could collect as I was late ordering. Thanks loads Freckleface x

January 28, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look