Feckleface in Cheltenham is a great addition to the Promenade. My friend and I have been visiting the store since it opened - both for gifts for friends and family and of course for ourselves too. C... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Feckleface in Cheltenham is a great addition to the Promenade. My friend and I have been visiting the store since it opened - both for gifts for friends and family and of course for ourselves too. C... See more
Company replied
I had such a lovely experience visiting the Cheltenham store. The shop is absolutely beautiful, and the home fragrances are unique, high quality, and smell incredible. A special mention to the manager... See more
Company replied
I have been going into freckleface in Cheltenham since the shop opened. I love the home fragrances very much, infact it’s my favourite place to be. Chamil Is fantastic, he’s always smiling and welc... See more
Company replied
Item was stolen despite royal mail clearly not following delivery instructions. Refusing to do anything despite having a broken foot. Their position is I am to search high and low whilst on crutche... See more
Company replied
Freckleface started in 2017 as a hobby and a way of showing our son how a business works (he's always been a little entrepreneur). We made wax melts and candles for family and his teachers and it has grown from there. My son noah is now 17 and is my business partner and partner in crime, we are proud to have built a brand that is now stocked in 200 shops and continues to grow and expand. We decided early on to be a business we are proud of so our products are vegan, all of our ingredients are ethically and where possible, locally sourced, toxin and parraben free & we don't use any plastic in our packaging. We are a family run business, with my husband, nephew & best friends now working for us in our workshop where we make everything by hand.
UNIT 1, CENTURION COURT, ROMAN BANK, PE109LR, BOURNE, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Every item freckleface sell is beyond amazing. My house smells absolutely divine, for Christmas I gifted each family member a gift box from here and every one of them has asked for the website so they can buy more of their wax melts.
The staff go above and beyond to make sure you get the right smell you are after and they always have a smile on their face.
I swear by freckleface and have since stopped using more commonly known candle/wax melt brands
I discovered this company in a Christmas market. I was so pleased with how lovely the wax melts were I ordered again online. Delivery was quick and I was just as pleased with the quality of their product. Would definitely recommend.
Lovely products, melts last a long while and have a lovely smell. Great delivery. Will be ordering again, thank you.
I came across Freckleface at a fair 2-3 years ago and bought some wax melts. They have such lovely fragrances that I have been buying them for myself and extended family/friends ever since. Candles are gorgeous too.
I love all the Freckleface products, and everyone I have given a gift to feels the same. For me the natural non synthetic fragrance and that they are not tested on animals is a massive win!
Also the ladies in the shop are lovely especially the lady with the short brown hair so sorry I can’t remember your name!! X
Superb products, the melts are absolutely amazing and last so well- so many smells for every mood or occasion. Quick service and great communication.
Having been introduced to the wax melts by my daughter... these are the best fragrances I’ve found... they make the house smell so good.... the online service is brilliant... love the winter tube of little melts! Will be buying regularly .
Kind regards
Carol Hollands
I can’t rate this company enough. The wax melts are divine - addictive! And once the shops can re- open I would highly recommend a trip to the Stamford shop. It’s small, but very beautiful, and the staff are extremely welcoming and helpful. During lock down I have used the online service which is very efficient. I highly recommend them.
Great products and lovely service - thank you
Beautiful products, care and thought into all the detail including the packaging which can be recycled.
Just keep going back for more 😀
I have recommended Freckleface to so many of my friends as their products are amazing, beautifully presented and I love the story behind the company. Cannot recommend them enough.
The fragrance from the wax melts is beautiful and returns when you re-use it with another tealight. Delightful packaging and swift delivery.
Great range, excellent long lasting. Ordered for myself and gifts for my team working from home. Arrived as promised.
Was first given freckleface wax melts and burner as a gift from my granddaughter.
They smell amazing and the fragrance lasts really well. I have since treated myself to additional boxes. Great choice of fragrances to choose from and unlike some other melts there's none of that candle wax smell. Beautifully made and presented.
I have tried other makes but they leave me disappointed. I have to say these are the gold standard by which I judge all others.
Quality wax melts and great customer service
Love the wax melts and have been using them for several years. A large range of fragrances, which allows me to easily change the ‘mood’ of a room. Working my way through the ‘Winter Collection’ at present.
Absolutely fab products, love my wax melts and the star burners look fab. Love the seasonal selection as well as the classic melts. Also sent as gift for my Sister which was greatly received! Really lovely quality, gorgeous packaging and speedy delivery x Thank you
Myself,Family n Friends all love Freckleface. Between us I think we have purchased most of their delightful range. The wax melts are a must for any occasion. The shop in Stamford is definitely a place to visit and delivery communication is excellent. Highly recommend....
Love the wax melts, great choice of very long lasting fragrances and so easy to order. Previously purchased from craft fairs but have now signed up to a monthly delivery of 10 melts. The winter collection is quite evocative with traditional Christmas fragrances creating a cosy, warming atmosphere in our home throughout the festive season. Am looking forward to switching to the new monthly delivery of seasonal inspired melts for the coming months. Have contacted the company over the phone on a couple of occasions and have found their customer service to be excellent. Both time have been queries regarding my account, very quickly resolved. Although the packaging does seem comparatively large it can all be reused or recycled and does mean my melts arrive in perfect condition. Would highly recommend and looking forward to ordering gift sets for family and friends throughout the year.
I first found Freckleface wax melts in wholefoods groceries and have since been ordering online. The melts are of a much much higher quality than any other I’ve tried and have a subtle but beautiful fragrance which lasts forever and fills the house. My particular favourites are the coffee and the rose melts. For a while I subscribed to the £35 per month offer but didn’t want to spend as much monthly so I’m really pleased there is now a cheaper option for a monthly delivery. Can’t wait to receive the next batch to make our new house smell lovely!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.