I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
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Review summary
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Reviews shaping this summary
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Easy to set up a new insurance obviously had to go through all the normal questions but great when they validated the no claim discount without having to provide proof. Proof of the pudding will be if... See more
Company replied
Thank you Freedom Brokers, your staff members Mia and Mary were most pleasant in their telephone manner, very patient, calm and took the time to listen and explain what steps and options were availab... See more
Company replied
Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.4
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to follow instructions made…
Easy to follow instructions made everything go smoothly.
May 5, 2026
Reply from Freedom Brokers
Thank you so much for your 5-star review. We're delighted to hear that our easy-to-follow instructions helped everything go smoothly that’s exactly what we aim for.
We really appreciate your feedback and continued support, and we’re glad we could provide you with a positive experience.
Fast & friendly service
Fast & friendly service. Lovely well spoken person. Very well informed on product. Yolnda was excellent in every aspect. Forgive if name is spelt wrong. Highly recommend freedom brokers beat all of my other quotes by miles.
May 5, 2026
Unprompted review
Reply from Freedom Brokers
Thank you so much for your fantastic 5-star review. We're delighted to hear that you received fast and friendly service, and that everything was explained clearly.
Yolanda will be especially pleased to know how highly you spoke of her , we’re very proud of our team’s knowledge and dedication to helping our customers find the best options.
It’s great to hear we were able to beat your other quotes and provide real value.
We truly appreciate your recommendation and look forward to helping you again in the future.
Reply from Freedom Brokers
Thank you for your 5-star review. We are pleased to hear you were happy with the price of your insurance and that we were able to offer you a competitive option.
We appreciate your feedback.
Reply from Freedom Brokers
Thank you for taking the time to leave your feedback. We're really pleased to hear you were happy with the fast service that’s something we work hard to deliver.
We’re sorry to see we didn’t quite meet your expectations overall, and we’d love to understand what we could have done to make your experience a 5-star one.
We review all feedback carefully to help improve our processes and the service we provide. If there’s anything specific you feel we could improve, please do let us know.
Reply from Freedom Brokers
Thank you for your kind feedback. We’re really pleased to hear you found the process easy and that you’re happy with the service. It means a lot to us, and we look forward to supporting you again in the future.
Shocking!!
Do not get a black box from this company!!!! Got my son’s insurance that had a mandatory black box. He’s 25, been driving 18 months and a named driver on my own car and has done from the day he passed his test. Unbeknown to both of us the scoring on “late night driving” is way below their “standard” my son is a hard working guy, most days are 12-16 hour shifts for him which some mornings he’s up and away at 4am…. Apparently this isn’t good practice for this company as they score you low on nighttime driving between the hours of 7am and 11pm. He is now being threatened to have his policy cancelled if this score doesn’t improve!!! How is a young guy willing to work and put in every hour under the sun meant to keep up with the companies black box demands if he’s penalised for getting up to go to a job that’s normally very early starts! This is putting massive stress on him!! Once he gets his next pay he will be cancelling this policy and going elsewhere as this is shocking and customer services have advised there is nothing they can do 😡
May 1, 2026
Unprompted review
Reply from Freedom Brokers
We’re sorry to hear this and understand the concern caused.
For clarity, drivers are not scored negatively for driving between 7:00am and 11:00pm, as these are core driving hours. Night-time driving that is monitored more closely is 11:00pm to 5:00am.
Driving during this time isn’t prohibited, but does mean that speed, braking and cornering scores must remain within the insurer’s criteria.
When a telematics policy is taken out, customers are advised before the policy goes ahead that the device will monitor speed, braking, cornering and night-time driving. If regular night driving is expected, a telematics policy may not always be suitable.
We would be happy to look into this further, however as this review is not in the policyholder’s name, we’re unable to trace the account.
Please provide the policy reference number here or contact our customer services team so we can review the concerns. We would also be very surprised if our team advised there was nothing we could do, unless the driving score was very poor.
We hope you’ll allow us the opportunity to investigate.
Great price and easy to use site.
April 27, 2026
Reply from Freedom Brokers
Thank you very much for your review. We are glad to hear you found our prices competitive and the site easy to use. We really appreciate your feedback and your support.
Reply from Freedom Brokers
Thank you for your review. We are pleased to hear you found our online service very quick and appreciate you sharing your feedback.
Question answered
Question answered, with no issues . Thanks Precious.
April 30, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a review. We’re delighted to hear your question was answered with no issues.
Precious will be really pleased to hear your kind words. Thanks again for choosing us.
Very happy with the service was…
Very happy with the service was explained over the phone second year with them
April 29, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your review and for choosing us again for a second year, we really appreciate your continued trust.
We’re pleased to hear you were happy with the service and that everything was clearly explained over the phone. If there’s anything we could do to make your experience a full 5 stars next time, we’d always love to hear your feedback.
We look forward to helping you again in the future.
The callcenter lady
The callcenter lady, Courtney, was really friendly, and assisted with my queries very efficiently. Thanks!
April 29, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your lovely feedback. We’re so pleased to hear that Courtney was friendly and able to assist with your queries efficiently.
We’ll be sure to pass your kind words on to her. Thanks again for taking the time to leave a review ,we really appreciate it.
I Achieved a better price on line…
I Achieved a better price on line rather than the operative
April 26, 2026
Reply from Freedom Brokers
Thank you for the 5 star review. We appreciate you taking the time to leave this and are pleased to hear we were competitive for you.
I changed my truck about 2 months into…
I changed my truck about 2 months into my insurance as my truck blew up. I contacted them and they couldn't insure my new car as it wasn't a truvk/van it was classed as a car. I was told because the insurance company (pukka) couldn't insure it wouldn't be charged due to it being their fault...... so I cancelled and started anew insurance with another company. Today they have taken 155£ out of my bank for a cancellation charge..... I've spoken to someone and they have no record of me talking to anyone on my account... I cancellation it with the bank aswell as with pukka. It's now left me with 18£ to last a month for me, my husband and my grown autistic daughter.... its pending in my bank and I can't do anything with that until its cleared. Stay away from pukka and freedom brothers..
AFTER A REPLY TO THIS REVEIW I WANT TO REPLY TO FREEDOM BROKEES. I WILL NOT CONTACT YOU AGAIN. WVERYTIME I SPEAK TO SOMEONE IT DOESNT GET PUT DOWN THAT IVE SPOKEN TO YOU. LOOK INTO IT THROUGH HERE SO I HAVE PROOF.
CATHRIN JONES.
reg number. YR54OVC. I'm so angry and upset over this. My direct debit was cancelled and I didn't authorise this payment out of my bank. Because I didn't agree to this payment its surely a type of fraud. Using a bank without my consent.
Reply.... My fat fingers pressed the wrong number. It's YR56OVC I don't talk on the fine I have bank anxiety ATM as this has sent me in a downward spiral. My mental health isn't very good at the best of times.
March 2, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave your review. We’re sorry to read about the distress this situation has caused, and we understand how concerning unexpected payments can be.
In order for us to look into this matter fully, we first need to locate the policy in question. Unfortunately, we’re currently unable to trace a policy under the name used for this review. We would therefore ask that you contact us directly with the policyholder’s full name or policy reference so we can review your specific case in detail.
With regard to payments, where a balance is due on a policy, we provide a minimum of seven days’ notice prior to any payment being taken. If card details have been provided with authorisation, payments are collected in line with this agreement. Should a customer wish to prevent a payment from being taken, they are required to contact us in advance so that this can be discussed and actioned where appropriate.
We would also like to clarify that our brokerage name is Freedom Brokers. We work closely with a panel of insurers, including Pukka, but we would welcome the opportunity to review any correspondence or advice previously given to ensure this has been handled correctly.
We genuinely want to help resolve this for you and encourage you to get in touch with our team directly so we can investigate and provide clarity on what has occurred.
UPDATED REPLY;
Thank you for your follow‑up message. We have now been able to locate the policy however, the vehicle registration provided here does not match the details held on our records.
For data protection and accuracy reasons, we are unable to investigate or correspond further via this platform. We have logged your dissatisfaction, and a member of our team will be in touch directly to discuss this matter and see how we can assist.
Charles was very keen to provide good…
Charles was very keen to provide good customer service. He knew his job and provided the information I requested very easily, enabling me to move forward with my plans.
April 28, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave your review. We’re pleased to hear that Charles was able to provide clear information and support you efficiently, helping you move forward with your plans.
Delivering knowledgeable and responsive customer service is very important to us, and we’ll be sure to pass on your kind feedback to Charles. If there’s anything further, we can assist you with, please don’t hesitate to get in touch.
The team member Name Michael was very…
The team member Name Michael was very friendly kind with his words and with well knowledgeable while i was discussing my enquiry with him. He solved all of my queries today.very satisfied with his service we need more nice people like him. Would be great
thank you
April 28, 2026
Unprompted review
Reply from Freedom Brokers
Thank you very much for sharing your feedback. We’re delighted to hear that Michael was friendly, kind, and knowledgeable, and that he was able to resolve all of your queries. It’s great to know you were very satisfied with the service he provided.
We truly appreciate your kind words and your support, and we hope to assist you again in the future. Thank you.
Charles was the one that attended to…
Charles was the one that attended to me. He was very professional, calm and polite. Asked for some personal details about my car and he got them for me straight away. Thank you for your prompt response and professionalism keep it up.
April 28, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that Charles provided a professional, calm, and efficient service and was able to assist you promptly with your car details. Your kind words will be shared with him as encouragement.
We truly appreciate your feedback and look forward to assisting you again in the future to deliver an even better experience next time.
Terrible company to deal with
Terrible company to deal with. Says on there email that I could renew on the date my insurance expires... Only to pay an extra £150 because there website wouldn't allow my to renew on the date which says on there email to be done on the date insurance expires. Avoid at all cost. If this company was cheaper than my first quote next year, I'll pay more to go with second quote. Never again will I choose FREEDOM BROKERS.
All in all cause there website wasn't working properly I've paid there price.
As you can see from the respond I've been given. I work full time, and missed calls. It states on there email that I could renew on the 25th April online NOT AFTER. As I tried to renew on the 25th it wouldn't let me... Told me there might of been a glitch on there website. Stay well clear people
April 27, 2026
Unprompted review
Reply from Freedom Brokers
We’re sorry to hear that you were unhappy with your experience and appreciate you taking the time to leave feedback.
We have investigated your complaint and are sorry that you were not satisfied with the outcome following our review. We understand how frustrating this situation may have felt and appreciate the opportunity to clarify what occurred.
Our records show that several attempts were made by our renewals team to contact you before the policy expiry date. This included multiple telephone calls where voicemails were left requesting call backs, as well as renewal invitations sent on 1 April 2026 and again on 16 April 2026.
On 20 April 2026, when contact was made, you advised that you did not wish to renew at that time and requested a call back closer to expiry. Further calls were made on 24 and 25 April 2026 in line with this request; however, we did not receive an answer or any call backs. As confirmation to proceed was not received, the policy subsequently lapsed.
When you contacted us on 27 April 2026 requesting the same renewal price, our customer service agent correctly advised that we are unable to renew a policy once it has lapsed and that a new quote was required.
A new quote was then provided and taken up by yourself, with the pricing reflecting the most competitive option available at that time.
We can also confirm that there were no reported issues with the website during this period.
Unfortunately, renewal was not completed prior to expiry, and we did not receive a response to the scheduled call-back attempts.
We acknowledge your dissatisfaction and regret that this experience has left you disappointed.
We appreciate your feedback, as it helps us continue to review and improve our communication with customers.
Extremely poor service
Without properly checking my vehicle which had minor damage my truck was written off. Spent two weeks chasing people for any details or information to be constantly dropped during calls of not answered and at times dealing with rude individuals. Told misinformation until the very final letter detailing everything that was going on. Poor customer service, poor investigation into damage and the stress caused and eventual lose of vehicle I would not recommend using freedom to anyone.
April 22, 2026
Reply from Freedom Brokers
We’re very sorry to read about your experience and understand how upsetting and stressful this situation must have been, particularly given the outcome with your vehicle.
We regret that you felt communication was unclear and that you experienced difficulties obtaining updates during the claims process.
We also appreciate how frustrating it would have been to receive conflicting information and only gain clarity at a later stage.
Please be assured that your feedback will be logged as a formal complaint. It will be passed to the third‑party claims team who handle claims on our behalf so the investigation, communication, and handling of your vehicle assessment can be fully reviewed.
We take concerns regarding customer service, accuracy of information, and claims decision-making very seriously.
We genuinely apologise for the distress this situation has caused and appreciate you taking the time to share your experience, as this helps us identify areas where improvements are needed.
new van policy spoke to a very nice lady when taking…
Spoke to a very nice lady when taking out a new van insurance,everything was described very clearly and happy with overall service
April 27, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave a 5‑star review. We are pleased to hear that our colleague explained everything clearly when arranging your new van insurance and that you were happy with the overall service you received.
We will be sure to pass your kind comments on to the team. Thank you for choosing us, and please feel free to get in touch if we can help you again in the future.
Was easy to set up my van insurance
April 24, 2026
Reply from Freedom Brokers
Thank you for your review. We’re pleased to hear that you found setting up your van insurance easy.
We appreciate you choosing us and are here to help if you need any assistance in the future.
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