Van Line Direct was an easy site to use & complete an application form for van insurance. I received a couple of confirmation calls & the agent was polite & efficient. The quotes were competitive &... See more
Company replied
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Review summary
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Based on these reviews
Quickly sorted a change of policy because my age required it. Factored in mileage and found something cheaper. Overcame all the difficulties the payment system presented. Young woman sorted and... See more
Company replied
Did the job in the end, the only bad was the internet kept going down when on calls so I had to keep calling back.
Company replied
Overall all very happy with the service provided. The team were quick and efficient to get the policy over the line. I spoke to Billy Simmonds who handled the process very professionally. Thank you
Company replied
Company details
Written by the company
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Contact info
United Kingdom
- vanlinedirect.co.uk
4.1
Great
12K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Customer support
I just thought the guys over the phone were very helpful and made insuring my vehicle easier than any other insurance companys
April 17, 2026
As far as I was concerned
As far as I was concerned, I'd set up the van Insurance online, but I received a long call the next day from one of your customer service advisors. I do appreciate these calls can be long and drawn out because of the number of information that has to be checked through but there surely must be one way to speed it up as it incurred on my working days. Apart from that it was ok.
April 15, 2026
Disgraceful company
Disgraceful company. Paid for my policy upfront. The phoned me a month into it to demand £300 extra with threat of cancellation. I bought my policy elsewhere and told my refund would take upto 73 days. With addional cancellation fee. Trying to blackmail into the addional costs.
April 14, 2026
Unprompted review
Agent with knowledge and did not as a…
Agent with knowledge and did not as a robot - Kevin Fuller
April 17, 2026
Bunch of crooks
Bunch of crooks. All smiles until you cancel and then demand 100s in cancellation fees. Cheapest isn’t always the best. Go for a company with values instead of these cowboys.
April 16, 2026
Unprompted review
Sophie was fantastic very professional…
Sophie was fantastic very professional and very friendly.
April 16, 2026
Reply from Van LineDirect
Dear Sean,
Thank you for taking the time to leave your review.
We are really pleased to hear Sophie was fantastic, very professional, and very friendly. It is great to know you had such a positive experience. We will be sure to pass on your kind words to Sophie.
We really appreciate your kind feedback.
Yours Sincerely,
Anna Vida
Van LineDirect
Reply from Van LineDirect
Dear Ahmed,
Thank you for taking the time to leave your review.
We are really pleased to hear you had a great experience with us. It is always good to know everything went well.
We really appreciate your kind feedback.
Yours Sincerely,
Anna Vida
Van LineDirect
Misleading and not fluid
Although eventually having to take the policy the process was not fluid and the price increased by 50% from the initial quote which was then engaged and a deposit paid. The policy required validation by way of a telephone call and during this the advisor claimed that the information had been input incorrectly. Luckily I had kept the application form and could evidence that it had in fact been filled out correctly and at this point the insurance cost was lowered but still £200 more than originally quoted and paid for. This was more acceptable but still not i had engaged with. My mood was not lifted upon received the broken down invoice which stated a broker fee of nearly £100. Given my need to cover the vehicle I had to continue with this but I was not impressed at all.
April 15, 2026
He was so helpful and understanding of…
He was so helpful and understanding of my situation and the confusion I was under. He supported me in order to get a reasonable quote to continue driving. I felt he was very good at putting the customer first.
April 10, 2026
Reply from Van LineDirect
Dear Jocelyn,
Thank you for taking the time to leave your lovely review.
We are really pleased to hear you felt supported and understood, especially during a confusing situation. It is great to know the adviser took the time to help you and put your needs first while finding you a reasonable quote.
We really appreciate your kind feedback.
Yours Sincerely,
Anna Vida
Van LineDirect
THE GUY I SPOKE WITH BILLY WAS…
THE GUY I SPOKE WITH BILLY WAS INFORMATIVE HELPFUL AND VERY GOOD AT HIS JOB.
April 13, 2026
Reply from Van LineDirect
Dear Callum,
Thank you for leaving such a lovely review.
We are really pleased to hear Billy was informative and helpful. It is great to know you had such a positive experience. We will be sure to pass on your kind words to Billy.
We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Anna Vida
Van LineDirect
Reply from Van LineDirect
Dear Steven,
Thank you for taking the time to leave your review.
We are really pleased to hear you received great service. It is always good to know you had a positive experience with us.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
The guy I spoke to on the fone couldn't…
The guy I spoke to on the fone couldn't have been more helpful,
After explaining at the beginning of the conversation that I was in a bad signal area and I may lose signal altogether,he was as thorough and quick as possible altogether a great experience with something as boring as insurance renewal .....Brilliant 5 *****
April 10, 2026
Reply from Van LineDirect
Dear Stephen,
Thank you for taking the time to leave your review.
We are really pleased to hear the person you spoke to was so helpful and took the time to work with you given the poor signal. It is great to know he was thorough, quick and made what can often feel like a dull process much easier for you.
We really appreciate your feedback and 5 star rating, and we will make sure that your kind words are passed on to the team.
Yours sincerely,
Anna Vida
Van LineDirect
I am happy about Van Linedirect…
I am happy about Van Linedirect Customer service are very friendly and helpful I am more than happy thank you
April 9, 2026
Reply from Van LineDirect
Dear Daro,
Thank you for taking the time to leave your review.
We are really pleased to hear you are happy with us and found our customer service friendly and helpful. It is great to know you feel more than happy with the experience.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Absolute disgrace
Absolute disgrace, tried to say I was lying on my actual quote & said I'd not specified I wanted commuting so tried to charge extra, tried to up my excess & change my mileage, when I cancelled I never got all of my money back & they said they'd paid it to a different card which they hadn't, this company should not be allowed to operate!!! Absolutely appalling!!
March 31, 2026
Unprompted review
I choice this company because they are…
I choice this company because they are offering a queke response and great costumer service
April 6, 2026
Reply from Van LineDirect
Dear Costea,
Thank you for taking the time to leave your review.
We are really pleased to hear you chose us because of our quick response times and great customer service, and that we delivered a positive experience for you.
We would also really appreciate your thoughts on what we could have done to make this a 5 star experience. If there is anything we could improve going forward, please do let us know.
Yours sincerely,
Anna Vida
Van LineDirect
Reply from Van LineDirect
Dear Adrian,
Thank you for taking the time to leave your review.
We are really pleased to hear you had such a fabulous experience and that you would definitely use us again.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Reply from Van LineDirect
Dear Lee,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the team very helpful. It is great to know you had a positive experience with us.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Reply from Van LineDirect
Dear Gary,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the person you dealt with great and easy to work with. It is always good to know the service was straightforward for you.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Reply from Van LineDirect
Dear Mark,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the process very easy and that everything was quickly sorted for you. It is also great to know you were happy with the service overall.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
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