I’ve had a very positive experience with RightSure Insurance. Their prices are very reasonable, and the service has been excellent. Every time I’ve spoken with their team, they have been helpful, fri... See more
Company replied
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Shopped around for an insurance quote on a Iveco Daily flat bed. Was getting ridiculous quotes, considering I am 62 yrs old with 12yrs NCB and clean driving licence. RightSure came up with the best qu... See more
Company replied
I didn’t expect it to be so easy! Got through quickly to the number provided on my quote email- spoke to a real person ( invaluable) and asked a couple of questions before going ahead . All done smoot... See more
Company replied
I obtained a very good renewal quote on line (via Martin Lewis), I telephoned to check a couple of details - got through easily and my questions were answered by a very pleasant competant reassuring c... See more
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Company details
About RightSure
Written by the company
Let us find the best insurance quotes from a wide range of leading insurers.
We are a friendly team based in Surrey and will help you find the best car, van or home insurance deals.
Our UK based customer service team is on hand to help you through each step of your insurance process. From Aviva to Zurich, we work with some of the UK’s most trusted insurers to get you quality insurance at a price you'll love.
Car Insurance
Our Insurance Specialists will help you save and compare quotes from the UK’s leading insurers.
Get a quoteVan Insurance
Looking for a great deal on your Van Insurance? Whether for personal or commercial use, we’ll help you save with insurers you can count on.
Get a quoteHome Insurance
We protect your happy place. Our Home and Contents Insurance Experts are on hand to compare house insurance from some of the UK’s most trusted insurers.
Get a quoteContact Us
Need some help? Get in touch. Our amazing teams are all based in the UK and ready to help.
Contact UsRightSure Insurance
Written by the company
- We protect the things you love!
- At RightSure, we know your time is precious and is better spent doing anything else than searching for insurance. Unlike some of our competitors, RightSure is not owned by an insurance company, enabling us to offer you greater choice and better value.
Contact info
Trident Court, Oakcroft Road, Chessington, Surrey, KT9 1BD, Tolworth, United Kingdom
- 020 8545 7764
- post@rightsure.co.uk
- rightsure.co.uk
4.7
Excellent
9K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My first reason for this experience was…
My first reason for this experience was that I got through straight away and the gentleman who dealt with me was very helpful and polite.
April 17, 2026
Reply from RightSure
Hello,
Thanks so much for taking the time to leave feedback.
We're sorry to hear that purchasing car insurance took longer than expected. We aim to make getting insurance as easy and quick as possible. We will be sure to pass on your comments to our Web Team so that they can investigate further.
If there's anything else we can help you with, please don't hesitate to get in touch.
Kind regards,
Mike
RightSure
Reply from RightSure
Hello,
Thank you so much for taking the time to leave feedback.
We're glad you renewed your insurance with us.
Kind regards,
Mike
RightSure
I’ve had a very positive experience…
I’ve had a very positive experience with RightSure Insurance. Their prices are very reasonable, and the service has been excellent. Every time I’ve spoken with their team, they have been helpful, friendly, and professional. I have my home insurance with them and feel confident in their support. I hope to continue staying with them for many years.
Muller-Choudhury RM6 6SU
April 16, 2026
Reply from RightSure
Hello,
Thank you so much for taking the time to share feedback. It's fantastic to hear that you were able to get a great deal on your insurance, at a price you love.
If there is anything else we can help you with, please let us know.
Kind regards,
Mike
RightSure
A good quick service
April 16, 2026
Reply from RightSure
Hello,
Thank you so much for the 4-star review. We really appreciate it.
If there is anything we can do to make it a 5-star review, just let us know.
Kind regards,
Mike
RightSure
No waiting to speak to someone
No waiting to speak to someone. Renewel of house insurance completed in under 5 minutes
April 16, 2026
Reply from RightSure
Hi,
Thank you for your fantastic review.
We're pleased you were able to easily and quickly renew your home insurance.
Kind regards,
Mike
RightSure
Phone was answered quickly.
Phone was answered quickly.
Professional manner and renewal was easy. The price of the insurance was competative.
April 16, 2026
Reply from RightSure
Hello,
Thanks so much for taking the time to leave feedback. We are so glad you were able to easily renew your insurance.
Kind regards,
Mike
RightSure
Disappointed
After doing a comparison site search I chose Rightsure, not as the cheapest but the best policy that suited my needs.
Following my payment I had communication that the company wanted to do a data check. I was happy with this as I wanted the insurance to be correct and valid.
I rang to complete this check and was firstly fobbed off that I needed to talk to a colleague and they would phone back. I didn’t receive a call back so I had to ring again the next day.
Following the data check I had mistyped the date I bought the car. Unfortunately I am not perfect. So I owned the mistake. However I was then quoted £120 to change the policy for my mistake. So I requested to cancel the policy.
I was told this would cost me a £80 due to charges. I sought citizens advice bureau advice and this is illegal to charge fees within the first 14 days and no terms can over rule this cool off period. Plus if I cancelled the policy with the fees and reset the policy this would cost me £100 so this would have saved me £20.
After fighting this for a whole day they did give me a full refund.
Just be aware to get all your details correct before going ahead with the insurance.
It is interesting in your reply that you don’t believe the 14 day cool off period is a statutory right. And this is why I lost confidence in your company. Please see advice from citizens advice bureau about 14 day cool off period. The only way terms and conditions effect it is if you give a longer amount of time!
April 5, 2026
Unprompted review
Reply from RightSure
Hello,
Thank you for taking the time to leave feedback.
Firstly, please accept our sincere apologies for not receiving a callback. It appears your allocated handler was on another call at the time and, unfortunately, a follow-up call back was not made. This falls below the standard of service we expect, and we will raise this internally.
As noted in your review, there was an error in the purchase date that needed correcting. The change caused an increase in your premium, and as a result, you decided to cancel.
The correct information must be provided to any insurance company. Had your policy been allowed to continue unaltered, you could have faced serious problems in the event of needing to make a claim. It is better for you if we check your information at the start of your policy so that if you need to make a claim, it can be handled swiftly and without delay.
Your policy was cancelled in line with our Terms and Conditions, which you agreed to at point of purchase and confirmed this by ticking a box. These charges are in place to cover some of the costs we incur in setting up policies that are cancelled through no fault of our own. We keep this as low as possible and only apply it to cover genuine costs.
It's also worth noting that all insurance policies include a 14-day cooling-off period however, this does not mean cancellation is free of charge. If a policy is cancelled during this period, we are entitled to apply cancellation and/or administration fees, as well as charge for any time the policy was active.
As you have mentioned, you have spoken with our team and this matter has been resolved, and we trust that is to your satisfaction. Should there be anything else we can help you with, please let us know.
Kind regards,
Mike
RightSure
Stay away from them!!!
April 5, 2026
Reply from RightSure
Hello,
Thank you for taking the time to leave feedback. Having reviewed your journey, we can see that your policy was cancelled following a premium increase caused by several key pieces of information being entered incorrectly online.
With the information being corrected, this resulted in an increase to your premium. You decided to cancel, and your policy was cancelled in line with our Terms and Conditions.
When you bought your policy, you agreed to our Terms of Business and confirmed this by ticking a box. Cancellation charges are in place to cover some of the costs we incur in setting up policies that are cancelled through no fault of our own. We keep this as low as possible and only apply it to cover genuine costs.
Should there be anything else we can help you with, just let us know.
Kind regards,
Mike
RightSure
online process was made easy and…
online process was made easy and excellent value for the cover we required.
April 15, 2026
Reply from RightSure
Hello,
Thanks so much for taking the time to leave feedback.
We are so glad you were able to arrange your insurance online so easily at a great price.
If there is anything else we can help you with, please let us know.
Kind regards,
Mike
RightSure
Reply from RightSure
Hi,
Thanks so much for the 5 stars on Trustpilot. We’re pleased you found a great insurance price and had a positive experience with our team.
Should there be anything we can help with, please let us know.
Kind regards,
Mike
RightSure
Staff were efficient
April 11, 2026
Reply from RightSure
Hello,
Thank you so much for taking the time to leave feedback.
We're really glad our staff provided their usual fantastic service. If there is anything we can do to make it a 5 star review, just let us know.
Kind regards,
Mike
RightSure
Reply from RightSure
Hello,
Thank you so much for taking the time to leave a 5 star review. We are really glad you chose to renew your van insurance with RightSure. It's really appreciated.
All the best,
Mike
RightSure
Easy renewal and price reduction welcome
April 15, 2026
Reply from RightSure
Hello,
Thanks so much for taking the time to leave feedback.
We are so glad you chose us to renew your insurance with us.
Kind regards,
Mike
RightSure
fast
fas, excellent quote. steve on the other end of phone was great. very happy with service
April 14, 2026
Reply from RightSure
Hello,
Thank you for the incredible 5-star review We're thrilled to hear about your positive encounter with Steve. We'll pass on your kind words and celebrate their dedication to providing excellent service.
Kind regards,
Mike
RightSure
Reply from RightSure
Hello,
Thank you so much for the fantastic feedback.
It's great to know that your renewal was dealt with professionally and courteously. We will be sure to find out who you spoke with and pass on the positive comments.
Kind regards,
Mike
RightSure
Reply from RightSure
Hello,
Thank you for the 4-star review on Trustpilot. It's reassuring to know that your policy and price were clearly communicated to you.
If there is anything we can do to make this a 5-star review, please let us know.
Kind regards,
Mike
RightSure
Reply from RightSure
Hi,
Thank you for the 5-star review. It's great to hear that you were able to quickly and easily get your insurance arranged.
Kind regards,
Mike
RightSure
All straight forward and great help on…
All straight forward and great help on the line. No fuss.
Thanks
April 13, 2026
Reply from RightSure
Hello,
Thank you for taking the time to leave feedback. We are pleased you were able to get your insurance sorted, fuss-free!
Kind regards,
Mike
RightSure
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