Revised review- I took out a policy and had issues with getting repeated phone calls from this company, I spoke to a number of people at customer support who assured me the problem was resolved. Sadly... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had numerous phone calls 7 to authenticate policy when it had already been done! They were told stop phoning or we cancel they got the message after that. However I had a call from their customer... See more
Company replied
Update from previous. Van compare got in contact and have looked into the issue with the amount of false calls. They will continue to monitor. Thanks to Charlie for looking into this.
Company replied
Great value from my search. Showed all the relevant cover I needed. Easy to fill out details. Had to contact company to activate the insurance, only disappointing part was being asked all the same que... See more
Company replied
Company details
Written by the company
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Contact info
First Floor, 140 Brompton Road, SW31HY, London, United Kingdom
- vancompare.com
4.4
Excellent
6K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
To the point and v detailed
April 19, 2026
Very easy to get my insurance sorted,
Very easy to get my insurance sorted,
I made a few mistakes on the form and the gentleman I spoke to was very professional and run through everything with me.
April 18, 2026
Very very good…
Very good customer service well spoken and not one miscommunication. 10/10
April 18, 2026
Good service and smooth
Good service and smooth. But it cover a lot of the questions completed on the form. Overall, happy.
April 18, 2026
Nice lad called billy helped right out…
Nice lad called billy helped right out quick on point and informative top geezer
April 18, 2026
Unprompted review
The client experiences for me were 1st…
The client experiences for me were 1st class he explained and helped me through the process
April 17, 2026
Very helpful spoke to them and got me…
Very helpful spoke to them and got me sorted quickly with van insurance
April 15, 2026
Unprompted review
Easy to navigate & get quotes & set up…
Easy to navigate & get quotes & set up friendly & helpful staff
April 16, 2026
Reply from VanCompare.com
Dear Keith,
Thank you for taking the time to leave your review.
We are really pleased to hear you received excellent service. It is great to know everything went well for you.
We really appreciate your kind feedback.
Yours Sincerely,
Anna Vida
VanCompare
Reply from VanCompare.com
Dear Sarwan,
Thank you for taking the time to leave your review.
We are really pleased to hear you received excellent service. It is great to know you had such a positive experience with us.
We really appreciate your kind feedback.
Yours Sincerely,
Anna Vida
VanCompare
I received an online quote which I was happy with. Customer service was excellent
I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sorted satisfactorily.
It would be good if the quotes took all the information from the current insurance but as it was sorted to my satisfaction I have no complaints, just observations.
April 15, 2026
Reply from VanCompare.com
Dear Stephen,
Thank you for taking the time to leave your review.
We are really pleased to hear you were happy with the online quote and that our customer service was excellent when you called to verify a few details. It is great to know the issue with the additional driver was sorted out satisfactorily for you.
We also appreciate your feedback regarding the quote process taking existing policy details into account. Observations like this are very helpful as we continue to improve our service.
We really appreciate your kind feedback.
Yours Sincerely,
Anna Vida
VanCompare
helpful & competitive price👍🏻
April 11, 2026
… Car Insurance
Found the whole experience very easy online. Phone me the following day to see if they could get the quote better which they did so would highly recommend.
April 11, 2026
Reply from VanCompare.com
Dear Kenneth,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the whole experience very easy online and that we were able to follow up and secure you a better quote the next day.
We really appreciate your kind feedback and recommendation.
Yours Sincerely,
Anna Vida
VanCompare
Reply from VanCompare.com
Dear Noel,
Thank you for taking the time to leave your review.
We are really pleased to hear you received good service and that Sophie was great. It is always nice to know the team made a positive impression. We will be sure to pass on your kind words to Sophie.
We really appreciate your kind feedback.
Yours Sincerely,
Anna Vida
VanCompare
Ezekiel is the best guy who I’ve dealt…
Ezekiel is the best guy who I’ve dealt with (fast,know what he’s doing to get you the best price),from whole Van compare team!!! I wish all of them would have been like him.I would like to give 10 Stars for hem 😂 but there’s max 5 that you can give.
April 13, 2026
Unprompted review
Reply from VanCompare.com
Dear Ahmed,
Thank you for taking the time to leave your review.
We are really pleased to hear Ezekiel was fast, knowledgeable, and helped you get the best possible price. It is great to know you had such a positive experience and felt so well looked after by him.
We truly appreciate your feedback, and we will be sure to pass on your kind words to Ezekiel.
Yours sincerely,
Anna Vida
VanCompare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.