Revised review- I took out a policy and had issues with getting repeated phone calls from this company, I spoke to a number of people at customer support who assured me the problem was resolved. Sadly... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had numerous phone calls 7 to authenticate policy when it had already been done! They were told stop phoning or we cancel they got the message after that. However I had a call from their customer... See more
Company replied
Update from previous. Van compare got in contact and have looked into the issue with the amount of false calls. They will continue to monitor. Thanks to Charlie for looking into this.
Company replied
Great value from my search. Showed all the relevant cover I needed. Easy to fill out details. Had to contact company to activate the insurance, only disappointing part was being asked all the same que... See more
Company replied
Company details
Written by the company
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Contact info
First Floor, 140 Brompton Road, SW31HY, London, United Kingdom
- vancompare.com
4.4
Excellent
6K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good telephone manner and help with…
Good telephone manner and help with fulfilling my needs
March 27, 2026
Reply from VanCompare.com
Dear Stephen,
Thank you for your review.
I am pleased to hear that you received helpful service and that the adviser’s telephone manner was so positive. It is great to know that your needs were understood and supported.
We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
We spoke with Frankie
We spoke with Frankie, he was professional and delt with our enquiries promptly
March 27, 2026
Reply from VanCompare.com
Dear Kirsty,
Thank you for your kind review.
I am delighted to hear that Frankie dealt with your enquiries promptly and professionally. It is always great to know when our team provides clear and efficient service.
I will make sure your kind comments are passed on to Frankie.
Yours Sincerely,
Charlie Byrne
VanCompare
scary prices but helpful staff The man I spoke to was friendly and helpful prices scary…
The man I spoke to was friendly and helpful. I had to ask him to repeat himself several times but that was not him but the phone line was not good! and my hearing is not the best.
March 27, 2026
Reply from VanCompare.com
Dear William,
Thank you for your review.
I am pleased to hear that the adviser you spoke with was friendly and helpful. I am sorry, however, to hear that the call quality was not the best and that this made the conversation more difficult at times.
We really appreciate you taking the time to share your feedback, and it is good to know that despite this, our team still provided a positive and helpful experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Liam,
Thank you for your review.
I am delighted to hear that you received friendly and quick service. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Good Afternoon,
Thank you for your review.
I am very pleased to hear that the adviser you spoke with was really helpful. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Morgan was excellent from van compare.
Morgan was excellent from van compare.
Polute helpful and very efficent.
Thankyou.
March 25, 2026
Reply from VanCompare.com
Dear Mark,
Thank you for your lovely review.
I am delighted to hear that Morgan provided such excellent service and that you found them polite, helpful, and very efficient. It is always great to know when one of our team has made such a positive impression.
I will make sure your kind comments are passed on to Morgan.
Yours Sincerely,
Charlie Byrne
VanCompare
Very polite and helpful service
March 24, 2026
Reply from VanCompare.com
Dear Barry,
Thank you for your review.
I am delighted to hear that you received very polite and helpful service. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Great bunch to deal with
Great bunch to deal with, the lad I had was extremely helpful on everything
March 23, 2026
Reply from VanCompare.com
Dear Rich,
Thank you for your great review.
I am delighted to hear that you found our team so easy to deal with and that the adviser you spoke with was extremely helpful throughout. It is always lovely to know when our customers have such a positive experience with us.
We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Vinny,
Thank you for your review.
I am delighted to hear that you found the service straightforward and without any messing about. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Sally,
Thank you for your great review.
We are delighted to hear that Connor was polite, friendly and very helpful. Providing a positive and supportive experience is exactly what we aim for.
We will be sure to pass your kind feedback on to Connor. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Mr. Fallow,
Thank you for your review.
We are pleased to hear that your experience was okay, although I am sorry to hear that the process felt a bit lengthy. We appreciate your feedback and will take this on board as we continue to improve our service.
If there is anything we can do to make your experience smoother next time, please do not hesitate to let us know.
Yours Sincerely,
Charlie Byrne
VanCompare
I had numerous phone calls 7 to…
I had numerous phone calls 7 to authenticate policy when it had already been done! They were told stop phoning or we cancel they got the message after that. However I had a call from their customer complaints and they apologised and restored my faith in the company going forward
March 16, 2026
Reply from VanCompare.com
Dear Mr and Mrs Gillon,
Thank you for taking the time to speak with me during our earlier telephone conversation.
I am pleased that we were able to discuss your concerns in detail and reach a resolution that was satisfactory to you both.
Once again, please accept my sincere apologies for any inconvenience and frustration the matter may have caused. Your feedback is greatly appreciated and will be used to help us review our processes and improve the service we provide.
If you have any further questions or require any assistance in future, please do not hesitate to contact me directly, I will be more than happy to help.
Yours sincerely,
Anna Vida
VanCompare
No fuss No faff!
No fuss No faff!!
Amazing service all completed in 5 mins with the exact deal I was looking for
Happy t4 owner!
Shout out to Ryan William for being super efficient and the right price!
March 20, 2026
Reply from VanCompare.com
Dear Toni,
Thank you for your fantastic review.
We are delighted to hear that everything was sorted so quickly and that you got exactly the deal you were looking for. Providing a no fuss, efficient service is exactly what we aim for.
It is great to hear Ryan delivered such a smooth experience and secured you the right price. We will be sure to pass your kind feedback on to him.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Good Afternoon,
Thank you for your great review.
We are delighted to hear that Sophie was very helpful and efficient. Providing a smooth and supportive service is exactly what we aim for.
We will be sure to pass your kind feedback on to Sophie. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Very quick easy to set up
March 20, 2026
Reply from VanCompare.com
Good Afternoon,
Thank you for your kind feedback.
We are delighted to know you had a positive experience with us. It is always great to hear that our service is meeting expectations.
If you ever need any assistance in the future, please do not hesitate to get in touch. We will be more than happy to help.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Tony,
Thank you for your great review.
We are delighted to hear that you found everything simple and easy to sort out. Providing a straightforward and hassle-free experience is exactly what we aim for.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
The helpful and friendly attitude of…
The helpful and friendly attitude of your sales person. Made the experience a great deal less stressful. Thank you.
March 18, 2026
Reply from VanCompare.com
Dear Malcolm,
Thank you for your wonderful review.
We are delighted to hear that our advisor’s helpful and friendly approach made the experience less stressful for you. Providing reassurance and support is exactly what we aim for.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Denis was really helpful and guided me…
Denis was really helpful and guided me through the process
March 18, 2026
Unprompted review
Reply from VanCompare.com
Dear Alan,
Thank you for your 5-star review.
We really appreciate you taking the time to share your feedback and are delighted to know you had a positive experience with us. If you ever need any assistance in the future, please do not hesitate to get in touch. We will always be happy to help.
Yours Sincerely,
Charlie Byrne
VanCompare
Easy to use and process
March 14, 2026
Reply from VanCompare.com
Dear Nicola,
Thank you for your great review.
We are delighted to hear that you found the process easy to use and straightforward. Providing a smooth and simple experience is exactly what we aim for.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Avoid, year 2 rip off. Poor service. Charlatans.
Avoid. Unethical. They tried to auto renew two weeks in advance and double their rates. It then takes hours on the call centre to cancel. APP is useless too. Renewal quote was £504. Switched elsewhere for £184. Big rip off. Poor customer service. Still waiting to cancel on the phone line.
Update. Contrary to the response below I did discuss this in detail with you on a long phone call. But I we agreed there was nothing you could do now. This was the opposite to not discussing it. I also declined the £50 Amazon voucher that was ‘offered’ and told you to give it to charity. Again, you didn’t get the complaint, which still fully stands. …dispute an offer if £50 ‘voucher’.
March 17, 2026
Unprompted review
Reply from VanCompare.com
Dear Mr. Braithwaite,
Thank you for taking the time to share your feedback, although I must sincerely apologise for your negative experience.
Policies are set to renew automatically unless we are told that cover is no longer required. A renewal invitation is issued in advance to provide notice of the upcoming renewal terms, including the premium and the date payment will be taken. Payment is collected before the renewal date so that cover can continue without interruption at the point the new term begins.
The intention is to provide seamless protection. In the UK, vehicles must remain insured at all times (unless declared off the road). This is a legal requirement, and automatic renewal helps avoid any unintended lapse in cover that could place a customer in breach of these requirements.
That said, I am very sorry that the renewal price offered was not competitive on this occasion, and I am equally sorry to hear of the difficulty you experienced when trying to contact us to cancel. I also note your comment regarding My Portal, and I regret that your experience with both our service and the app left you feeling so disappointed.
We did try to contact you to discuss these concerns directly, but appreciate that you did not wish to discuss this matter. Should you change your mind, we remain here and would welcome the opportunity to address your concerns properly.
We are dedicated to resolving issues to our customers satisfaction, and making amends where appropriate is important to us. Please also be assured that your feedback is being taken seriously, as it helps us improve our service.
Yours Sincerely,
Charlie Byrne
VanCompare
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