Revised review- I took out a policy and had issues with getting repeated phone calls from this company, I spoke to a number of people at customer support who assured me the problem was resolved. Sadly... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had numerous phone calls 7 to authenticate policy when it had already been done! They were told stop phoning or we cancel they got the message after that. However I had a call from their customer... See more
Company replied
Update from previous. Van compare got in contact and have looked into the issue with the amount of false calls. They will continue to monitor. Thanks to Charlie for looking into this.
Company replied
Great value from my search. Showed all the relevant cover I needed. Easy to fill out details. Had to contact company to activate the insurance, only disappointing part was being asked all the same que... See more
Company replied
Company details
Written by the company
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Contact info
First Floor, 140 Brompton Road, SW31HY, London, United Kingdom
- vancompare.com
4.4
Excellent
6K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and prompt
April 13, 2026
Reply from VanCompare.com
Dear Peter,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the team very helpful and prompt. It is great to know everything was dealt with quickly and smoothly for you.
We truly appreciate your feedback.
Yours sincerely,
Anna Vida
VanCompare
Reply from VanCompare.com
Dear Gary,
Thank you for your kind feedback!
We are delighted to hear that you received great service. Providing excellent customer service is something we always strive for, so it’s great to know we met your expectations. We really appreciate you taking the time to share your feedback.
Yours sincerely,
Anna Vida
VanCompare
SCAMMMMMMM!! AVOID !!!
SCAM – AVOID AT ALL COSTS!!!
If I could give zero stars, I would.
I insured a new van recently and paid a £500 deposit. Straight after paying, my policy was nowhere to be found. I called them and even they couldn’t locate it at first. After being passed around about 9 different people, they finally found it and said they’d send everything over.
Then I realised I needed to declare a cracked window. I asked them to add it and just tell me the difference in price… and was quoted £8,000 A YEAR (when my original policy was £1,800). Absolutely ridiculous.
So I went online myself, entered the exact same details, and it only increased by about £30 a month. I asked for my £500 deposit back so I could redo it properly. Lady on the phone made a huge fuss, telling me not to pay that as it’s not true, and a wrong quote and it should be way more than that for my age. Eventually after a massive fuss from her. She agreed and said it would be refunded the same day. Which I found weird anyways, as that’s very fast!
Next day comes along… nothing, NO refund! Of course.
Next next day I called again. The guy couldn’t “find” my payment (same issue as before), then suddenly found it when I pushed. Again, I was promised a refund by 5pm, and he was very very sketchy! I said, the lady last time also told me that I would receive it the same day. He goes ummm yeh, we are experiencing a high volume of refund so it’s talking longer with yours, but I promise it will be done by 5pm today. So I said, that’s very strange you’re dealing with a lot of refunds for an insurance company?? And then if I don’t get my refund, what shall I do?
He kept on saying, you’ll get it. I promise. Over and over again and I shouldn’t use my bank as I’ll get the refund. I said ok we will see.
6pm came and went… still no refund.
Now they’re closed, I’m £500 down, and I’ve had to raise a dispute with my bank just to get my money back.
Constant lies, being passed around, and empty promises. Avoid this company completely.
April 11, 2026
Unprompted review
Reply from VanCompare.com
Dear Tony,
Thank you for taking the time to leave a review.
We’re really pleased to hear you found our service polite and friendly — that’s exactly the experience we aim to provide.
We really appreciate your kind words, and we’ll make sure the team sees your feedback.
Yours sincerely,
Anna Vida
VanCompare
Pretty good actually.
April 8, 2026
Reply from VanCompare.com
Dear Laura,
Thank you for taking the time to leave your review.
We are really pleased to hear you had a good experience with us and that things went well overall.
We would also really appreciate your thoughts on what we could have done to make this a 5 star experience. If there is anything we could improve going forward, please do let us know.
Yours sincerely,
Anna Vida
VanCompare
Van Beware, not Van Compare.
When it comes to renewing your policy, you're sent a new quote. Well that's good isn't it? Not if you don't want it because it's extremely difficult to cancel and no one answers the phone, there's no email response and no complaints service, that you can get in touch with that is. You'll spend hours on the phone because no one answers. The AI chat is useless, as is the portal. There's no cancellation option on there.
What they are good at is debiting your account, in my case 16 days before the insurance was actually due. Try and get a refund and you'll encounter a system that makes it extremely difficult to do. It was necessary to go to the Insurance Ombudsman to get a number (01483260400) that somebody answered the phone. Unbelievable. I'm awaiting a refund, which apparently was processed, although the amount shown on the useless portal is much less than what was taken. So I'm unsure whether I will receive a full refund. Avoid this Insurance broker at all costs because when things go wrong you'll have a nightmare getting them resolved.
April 10, 2026
Unprompted review
Reply from VanCompare.com
Dear Mr Mackintosh,
Thank you for taking the time to discuss your concerns with us during a recent call.
I am sorry to hear about the difficulties you have experienced and appreciate you bringing these matters to our attention. Your feedback is important and will be used to help us improve our services going forward, so we thank you for sharing this with us.
I have also sent you an email which you can respond to directly if you have any further questions or issues. I am always here to help.
I sincerely hope that I have been able to address and resolve the concerns raised during our recent conversation, but please do not hesitate to get back in touch if you need anything further.
Yours sincerely,
Anna Vida
VanCompare
Very friendly helpful staff
April 10, 2026
Reply from VanCompare.com
Dear Steven,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you found our staff friendly and helpful.
Your feedback is much appreciated and will be shared with the team.
Yours sincerely,
Anna Vida
VanCompare
Not really an online purchase.
Completed online form which is pretty detailed. Then had to call them to verify all the details I had just entered online. This call took more than 20mins and no changes were made from the information they already had. This call ended abruptly after the end of a recorded message and there was no conclusion as to what happens next. I had to call again to confirm that the policy would be agreed. 10 minutes later I had another call from them, asking me if I wanted to buy van insurance. Never had this from any other insurer.
Edit. After writing the above review, I had another three calls from them trying to sell the same.
April 10, 2026
Unprompted review
Reply from VanCompare.com
Dear Mr. Fitzpatrick,
I am truly sorry to hear that you are dissatisfied with our service, but I do appreciate you bringing your concerns to our attention, even if indirectly. We take customer satisfaction very seriously, and your experience is important to us, which is why we actively monitor our review platforms.
We have been attempting to contact you by telephone since your review was left on Friday, and I regret that we have not yet been able to speak with you. I have therefore sent you an email in the hope of addressing your concerns directly and working towards a resolution to your satisfaction.
If you have any questions, additional concerns, or feel that I have overlooked anything, please do not hesitate to contact me directly. I am here to support you and will ensure that you are looked after moving forward.
I wish you a pleasant day ahead.
Yours Sincerely,
Charlie Byrne
VanCompare
He was very helpful and great to speak…
Top Rated,
He was very helpful and great to speak with, spoke to Alex he was great, 5 stars
April 8, 2026
Reply from VanCompare.com
Dear Trevor,
Thank you for taking the time to leave your review.
We are really pleased to hear you had a great experience and found Alex very helpful and easy to speak with. It is great to know everything went well for you and that you would rate the service 5 stars.
We truly appreciate your feedback, and we will be sure to pass on your kind words to Alex.
Yours sincerely,
Anna Vida
VanCompare
Helpful and patient, decent price.
Jacob was very helpful and patient, as it was over the phone which did not help by losing signal.
Got a better price by talking to a person.
April 7, 2026
Reply from VanCompare.com
Dear Dennis,
Thank you for taking the time to leave your review.
We are really pleased to hear Jacob was very helpful and patient, especially given the signal issues you experienced over the phone. It is great to know he was able to support you through the process and secure a better price by talking things through directly.
We truly appreciate your feedback, and we will be sure to pass on your kind words to Jacob.
Yours sincerely,
Anna Vida
VanCompare
Good customer service managed to get my…
Good customer service managed to get my van policy at a reasonable price of all great experience
April 7, 2026
Reply from VanCompare.com
Dear Munir,
Thank you for taking the time to leave your feedback.
We’re really glad to hear you had a good experience and that we were able to help you get your van policy at a reasonable price. It’s always great to know our team made the process smooth and worthwhile for you.
We really appreciate your kind words, and we’ll make sure the team sees your comments.
Yours sincerely,
Anna Vida
VanCompare
Very professional and very helpful
Very professional and very helpful, nice cheap insurance to, I would highly recommend them for van insurance!
April 4, 2026
Reply from VanCompare.com
Dear Ricky,
Thanks for taking the time to leave such a great review.
We are really pleased to hear you found the service professional and helpful, and that you were happy with the price of your van insurance. It is also fantastic to know you would highly recommend us, that really means a lot.
We will be sure to share your feedback with the team.
Yours sincerely,
Anna Vida
VanCompare
Jacob was very pleasant
April 7, 2026
Reply from VanCompare.com
Dear Andrew,
Thank you for taking the time to leave your review.
We are really pleased to hear Jacob was very pleasant and that you had a positive experience with us. It is always great to receive feedback like this and we will make sure it is shared with him.
We would also really appreciate your thoughts on what we could have done to make this a 5 star experience. If there is anything we could improve going forward, please do let us know.
Yours sincerely,
Anna Vida
VanCompare
I was cut off twice when contacting the…
I was cut off twice when contacting the call centre.
April 7, 2026
Reply from VanCompare.com
Dear Rodney,
Thank you for taking the time to leave your review.
We are very sorry to hear you were cut off twice when contacting our call centre. We completely understand how frustrating this must have been, and we really appreciate you bringing it to our attention.
We will investigate this further to understand what went wrong and ensure we can improve our service going forward.
We are glad you still rated your overall experience as positive, and if there is anything else you would like to add, we would love to know.
Yours sincerely,
Anna Vida
VanCompare
quick service thanks
April 7, 2026
Reply from VanCompare.com
Dear Duke,
Thank you for taking the time to leave your review.
We are really pleased to hear you were happy with the quick service you received. Providing an efficient and smooth experience is something we always aim for, so it is great to know this came across.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
VanCompare
Very very good
April 3, 2026
Reply from VanCompare.com
Dear Hopeton,
Thank you for taking the time to leave your review.
We are really pleased to hear you had such a positive experience with us. It is great to know everything went well and that you are happy with the service provided.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
VanCompare
Professional and helpful
April 6, 2026
Reply from VanCompare.com
Dear Richard,
Thank you for taking the time to leave your review.
We are really pleased to hear you found our team professional and helpful. That is exactly the standard we aim to deliver for every customer.
We really appreciate your feedback and we’ll make sure your kind words are passed on to the wider team.
Yours sincerely,
Anna Vida
VanCompare
Reply from VanCompare.com
Dear Ashley,
Thank you for taking the time to leave your review.
We are really pleased to hear you found everything quick and easy to deal with, and that you were happy with the insurance deal you received. It is great to know the process felt smooth and straightforward for you.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
VanCompare
James was very professional and made…
James was very professional and made the whole set up really easy for me
April 6, 2026
Reply from VanCompare.com
Dear Stephen,
Thank you for taking the time to leave your review.
We are really pleased to hear James was very professional and made the whole setup really easy for you. It is great to know everything went smoothly from start to finish.
We truly appreciate your feedback, and we will be sure to pass on your kind words to James.
Yours sincerely,
Anna Vida
VanCompare
Reply from VanCompare.com
Dear Keith,
Thank you for taking the time to leave your review.
We are really pleased to hear you found everything so easy to complete, and that our staff were brilliant to deal with. It is also great to know you were happy with the price.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
VanCompare
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