I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Easy to set up a new insurance obviously had to go through all the normal questions but great when they validated the no claim discount without having to provide proof. Proof of the pudding will be if... See more
Company replied
Thank you Freedom Brokers, your staff members Mia and Mary were most pleasant in their telephone manner, very patient, calm and took the time to listen and explain what steps and options were availab... See more
Company replied
Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.4
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to set up a new insurance…
Easy to set up a new insurance obviously had to go through all the normal questions but great when they validated the no claim discount without having to provide proof. Proof of the pudding will be if we ever need to make a claim.
May 12, 2026
Reply from Freedom Brokers
Thank you for your feedback! We’re really pleased to hear you found the setup process straightforward and that validating your no-claims discount was smooth and hassle-free.
Thanks again for choosing us, and we’re here if you need anything in the meantime.
Emily was great
Emily was clear, prompt and helpful when updating my details and assisting with renewing my vehicle insurance.
May 13, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind feedback! We’re delighted to hear that Emily provided clear, prompt, and helpful support when updating your details and assisting with your renewal.
We’ll be sure to pass your comments on to her—she’ll be really pleased to hear this. Thanks again for taking the time to share your experience!
Great
The information I was given was very helpful and the representative was very understanding thank you
May 13, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your feedback! We’re so pleased to hear that you found the information helpful and that our representative was understanding.
We’ll be sure to pass on your thanks—they’ll really appreciate it!
All done in no time, & the best quote offered.
After a short wait, my renewal was dealt with efficiently & promptly. I had the new policy clearly explained, & was happy with the quote.
The entire process was smooth & stress free enough to have booked Freedom to the top of my rentals list for next year.
May 12, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your fantastic feedback! We’re delighted to hear that your renewal was handled efficiently and that everything was clearly explained. It’s great to know the process felt smooth and stress-free for you.
We really appreciate your continued trust in us and are thrilled to be at the top of your list for next year. We look forward to assisting you again!
Reply from Freedom Brokers
Thank you for your feedback! We appreciate your patience and are glad we were able to get everything sorted for you in the end.
We’re always looking to make our processes as simple as possible, so your comments are really helpful. Thanks again for taking the time to share your experience!
Very friendly and easy peasy
May 13, 2026
Reply from Freedom Brokers
Thank you for your lovely feedback! We’re so pleased to hear you found the experience friendly and easy.
We really appreciate you taking the time to share this and are here whenever you need us!
Customer service straight to the point…
Customer service straight to the point explain everything to you simply and effectively
May 12, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave a review. We’re pleased to hear that everything was good and appreciate you choosing us.
Absolutely brilliant
Absolutely brilliant. Chris helped us with a complicated issue and he did it with ease and confidence. We are very grateful for his help and very happy with the service he provided.
May 11, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your lovely feedback. We’re so pleased to hear that Chris provided great service with your complicated issue.
We’ll be sure to pass your kind words on to her. Thanks again for taking the time to leave a review ,we really appreciate it.
Reply from Freedom Brokers
Thank you for your kind feedback. We’re really pleased to hear you found the process easy and efficient. It means a lot to us, and we look forward to supporting you again in the future.
Reply from Freedom Brokers
Thank you for your kind feedback. We’re really pleased to hear that you would recommend and happy with the service. It means a lot to us, and we look forward to supporting you again in the future.
Excellent service by the agent I spoke…
Excellent service by the agent I spoke to on the phone. Very reasonable costs for cancelling my policy and very nice person to deal with. Unfortunately the insurance with the telematics device is not for me. And I don't recommend anyone ever have a telematics device. It's a con and a way for insurance company's to put up your premium. And if you live in the country and drive smaller roads it will not be for you either. I actually drive below the speed limit and supposedly the telematics device picked up that I was speeding. 🫤🤷🏻
May 5, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a review and for the 3 star rating. Were really pleased to hear you received excellent service from our agent over the phone.
Were sorry to hear that the telematics policy wasn't the right fit for you. We understand that telematics products may not suit every driver or driving environment, and we appreciate your feedback regarding your experience with the device.
Your comments are valuable and will be shared with the relevant team as we continue to review and improve our products and services.
Reply from Freedom Brokers
Thank you for taking the time to leave a review. We’re pleased to hear that everything was good and appreciate you choosing us.
Yulanda gave me great customer service…
Yulanda gave me great customer service it was quick and efficient. Thanks again
May 8, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a review. We’re delighted you had great customer service
Yolanda will be really pleased to hear your kind words. Thanks again for choosing us.
No problem and great renewal price
May 8, 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review.
We’re delighted to hear you had a straightforward experience and secured a great renewal price.
Thanks for choosing us.
Reply from Freedom Brokers
Thank you for your 5-star review.
We’re really pleased to hear that renewing your insurance policy was simple and easy.
We appreciate you taking the time to share your experience.
Grace was extremely helpful as I…
Grace was extremely helpful as I needed to add a driver to the policy which was done with her help over the phone. Grace also helped set up the online details for me to inspect the policy.
Result I re-newed the policy & saved some money.
Very happy 5 Star rating.
May 7, 2026
Unprompted review
Reply from Freedom Brokers
Thank you so much for your fantastic review.
We’re delighted to hear that Grace was able to support you with adding a driver and getting your online account set up.
It’s great to know the process was smooth and that you were able to renew and save money too.
We’ll be sure to pass your kind comments on to Grace, she’ll really appreciate it.
Very easy to follow insurance…
Very easy to follow insurance application process.i would highly recommend Freedom Brokers.
May 6, 2026
Reply from Freedom Brokers
Thank you very much for your 5 star review.
We are pleased to hear that you found the insurance application process easy to follow.
We truly appreciate your recommendation and are glad we could provide you with a smooth and positive experience.
If there is anything more we can assist you with, please feel free to get in touch.
Easy to follow instructions made…
Easy to follow instructions made everything go smoothly.
May 5, 2026
Reply from Freedom Brokers
Thank you so much for your 5-star review. We're delighted to hear that our easy-to-follow instructions helped everything go smoothly that’s exactly what we aim for.
We really appreciate your feedback and continued support, and we’re glad we could provide you with a positive experience.
Fast & friendly service
Fast & friendly service. Lovely well spoken person. Very well informed on product. Yolnda was excellent in every aspect. Forgive if name is spelt wrong. Highly recommend freedom brokers beat all of my other quotes by miles.
May 5, 2026
Unprompted review
Reply from Freedom Brokers
Thank you so much for your fantastic 5-star review. We're delighted to hear that you received fast and friendly service, and that everything was explained clearly.
Yolanda will be especially pleased to know how highly you spoke of her , we’re very proud of our team’s knowledge and dedication to helping our customers find the best options.
It’s great to hear we were able to beat your other quotes and provide real value.
We truly appreciate your recommendation and look forward to helping you again in the future.
Reply from Freedom Brokers
Thank you for your 5-star review. We are pleased to hear you were happy with the price of your insurance and that we were able to offer you a competitive option.
We appreciate your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.