Freedom Destinations Reviews 

2,475
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful and knowledgeable, guiding them through the entire process with patience and professionalism. Many people highlight the seamless booking experience, noting that consultants listened attentively to their specific needs and crafted tailored holiday packages within budget. The service provided is often described as excellent, making complex travel arrangements easy and ensuring a stress-free planning process from initial contact to confirmation. However, some customers noted occasional communication issues, including difficulties with returned calls, missed communication during staff leave, and not being proactively informed about flight changes.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and extensive... See more

Holidays

Users describe positive interactions with holidays, often highlighting the helpfulness and knowledge of staff... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and efficiency of the... See more

Booking process

Customers had positive experiences with the booking process, describing it as easy, stress-free, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CHARLIE…. He was really helpful I’ve never book a holiday before, my daughter always does it but he was very patient and explained everything simply im (78). We kept missing each other on returned cal... See more

Company replied

Rated 5 out of 5 stars

Amazing experience from first contact. Nothing too much trouble, I was booking on behalf of 3 couples so a few amendments were made. I never felt rushed or pressured in to making any decisions. Vi... See more

Company replied

Rated 5 out of 5 stars

staff listened to what we wanted for our holiday and they met our every request and gave us even more ideas and better solutions for our needs. The result is we have an absolute dream holiday booked a... See more

Company replied

Rated 5 out of 5 stars

This is not the first time i have used Freedom Destinations to book holidays. They are experts on where you want to go and what there is of interest to see. Mostly they are exceptional on how to mak... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Freedom Destinations is one of the UK's largest independent travel companies, with over 25 years of experience creating tailor made long haul holidays to destinations including Australia, New Zealand, Africa, Asia, the USA and Canada. Throughout the planning process, you will have have a dedicated Travel Consultant, and each of our consultants have first-hand experience of the destinations they sell. Your Freedom Destinations holiday is fully ABTA and ATOL protected. Our ATOL number is 6299 and our ABTA number is W5359.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,475)

558 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have booked many times with Freedom…4

We have booked many times with Freedom Destinations for our far flung trips and they have delivery a great trip every time.

August 18, 2025
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Reply from Freedom Destinations

Hello Sue. Thank you for this review. It is great to hear that you are travelling with us again. Thank you for trusting us with all your holiday plans.

Rated 5 out of 5 stars

Excellent service

Excellent service, they listen to what you want and will change or add items until you have the road trip that you want.

March 20, 2026
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Reply from Freedom Destinations

Hello Graham. Thank you for writing a review for us. It is great to hear that we have been able to plan and book your perfect holiday.

Rated 4 out of 5 stars

Helpful service

The consultant was very helpful, the only drawback was that when she went to reserve our requested flights, the cost had gone up for the departure time we had asked for, rather than call us to inform us of the situation and discuss choices, she held a flight with a different departure time and then emailed us to let us know. A phone call would have been a more appropriate so that we could have discussed the issue.

March 24, 2026
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Reply from Freedom Destinations

Thank you for this review. It is good to know that we have been looking after you and that we have been able to secure all your holiday arrangements. Normally we would prefer to speak with all our customers directly about their holiday plans, and certainly if any arrangements have been changed. We apologise if that didn't happen on this occasion.

Rated 5 out of 5 stars

Very rapid and informative responses…

Very rapid and informative responses from Vicki. Good value quotes compared with others I had seen.

March 24, 2026
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Reply from Freedom Destinations

Hi Mark. Thank you for this review. It is good to hear that Vicki, in our USA and Canada Travel Team, has been looking after all your holiday plans. Thank you for booking with us.

Rated 5 out of 5 stars

Holiday of a life-time!

After enquiring about a holiday to Canada, Caroline got back to me promptly and took a note of the things myself and family wanted to do. Caroline was amazing and went away and put a whole holiday together for us within a few hours and added some extra’s onto what we had already suggested.
After a few little amendments and in constant contact, there was nothing too much hassle, we managed to get our holiday of a life-time booked to Canada & The Rockies. The customer service we have received from the start has been nothing short of outstanding and can’t thank Caroline enough for all her efforts.
Roll on July 2027.
So glad I came across Freedom Destinations and would highly recommend anyone to book with them.

March 17, 2026
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Reply from Freedom Destinations

Hello Terri. Thank you for writing this lovely review. It is great to hear that Caroline has been looking after you so well and that she has been able to book your holiday to the Canadian Rockies. Such a beuatiful destination. We are sure that you are going to have an amazing time. We will pass on your kind words to Caroline, as we know that she will appreciate them. Thank you for your personal recommendation. All the team at Freedom Destinations do appreciate it as well.

Rated 5 out of 5 stars

Great experience on booking

Alice that sorted out my holiday is so helpful nothing is too much trouble for her and very friendly. I have booked many times now with Freedom destination’s and will again.

March 23, 2026
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Reply from Freedom Destinations

Hello Andy. Thank you for taking the time to write a review for us. It is lovely to hear that Alice has been looking after you so well and that she has been able to book your holiday for you. Thank you for choosing to travel with us again and we look forward to you travelling again with us in the near future.

Rated 5 out of 5 stars

So far so good

So far so good. Sara on the phone has been excellent

March 23, 2026
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Reply from Freedom Destinations

Thank you for this review. It is good to hear that Sara, in our Australia and New Zealand travel team, has been looking after you.

Rated 5 out of 5 stars

Excellent service from Kate

Excellent service from Kate, immediate response and thoroughly professional

March 23, 2026
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Reply from Freedom Destinations

Thank you for leaving us a review. It is great to hear that Kate has been looking after you and that she has been able to book your holiday. It sounds like an amazing trip.

Rated 5 out of 5 stars

Neelam was amazing and helped us book a…

Neelam was amazing and helped us book a dream holiday at very short notice

March 23, 2026
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Reply from Freedom Destinations

Thank you for leaving us a review. It is great to hear that Neelam, in our Aftrica Travel Team, has been looking after you and that she has been able to book everything for your holiday. It sounds like an amazing trip.

Rated 5 out of 5 stars

Alice was fantastic in listening to my…

Alice was fantastic in listening to my questions and choice of itinerary.

March 19, 2026
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Reply from Freedom Destinations

Hello Maggie. Thank you writing a review for us. It is great to hear that Alice has been looking after you and all your holiday plans.

Rated 5 out of 5 stars

Everything worked like clockwork

Everything worked like clockwork. Brilliant holiday, lovely hotels and incredible experience. Would definitely use again.

November 6, 2025
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Reply from Freedom Destinations

Hi Trevor. Thank you for this review. It is great to hear that you had such a fantastic holiday.

Rated 5 out of 5 stars

Recent trip

We booked with Freedom Destinations a self drive tour of New Zealand which was amazing. We then visited family in Australia. The middle east conflict affected our planned route home. Freedom destinations, contacted us re-organised a new route home with the original airline, no stress or worries for us. Excellent service from booking to arriving home. Would definately use again

March 19, 2026
Unprompted review
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Reply from Freedom Destinations

Hello Heather. Thank you for writing a review. It is great to hear that you enjoyed your holiday in New Zealand and Australia, and that our team were able to change your plans and bring you home as planned. Thank you for your kind words and your personal recommendation. We all hope that you can travel with us again soon.

Rated 5 out of 5 stars

Helpful and Enthusiastic

Courtney was enthusiastic and knowledgeable about our plans. Her responses were quick and thorough. Her advice and tips proved to be helpful in making our final decision

March 18, 2026
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Reply from Freedom Destinations

Hello Marcus. Thank you for leaving us a review. It is great to hear that Courtney, in our USA and Canada travel team has been able to help you plan and book your holiday. We will pass on your kind words to Courtney as we know she will appreciate them.

Rated 5 out of 5 stars

great service and great staff

Having booked to go to Bali via Dubai only to find on arrival (on a Sunday) at the airport the flight was cancelled Freedom Destinations could not have been more helpful.
Someone contacted us by 9am asking if everything was OK and having said our flight was cancelled they kept in contact with us throughout the day trying to find other flights
Next day we received a full refund cannot fault the service and speed of response

March 2, 2026
Unprompted review
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Reply from Freedom Destinations

Hello Richard. Thank you for this review. During the current world situation, our customer service team have been very busy amending bookings and looking after all our customers. Thank you for your kind words, it is always good to hear that their efforts have been appreciated. We all hope that you are able to book again and travel with us soon.

Rated 5 out of 5 stars

Advice and service was excellent

Advice and service was excellent, good and prompt feed back on all issues raised.

March 18, 2026
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Reply from Freedom Destinations

Hello Terry. Thank you for this review. It is great to hear that our team have been looking after you and all your holiday plans.

Rated 5 out of 5 stars

I was so glad we used Freedom…

I was so glad we used Freedom Destinations. I usually organise my own holidays, but using FD for our Canada trip was a great decision. They put together an itinerary using their first hand knowledge of the area, and accessed better prices for accommodation and car hire than we could have done ourselves. It was much more relaxing to leave it someone else - in this case Charlie and he was very patient when we made changes about where we wanted to go and came up with a great alternative. Thank you very much

March 10, 2026
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Reply from Freedom Destinations

Hello Kate. Thank you for writing a review for us. It is fantastic to hear that Charlie, in our America & Canada Travel Team, has been working with you to book your perfect holiday itinerary.

Rated 5 out of 5 stars

Kenya

A huge thank you to Karen for arranging our family trip to Kenya. Karen was very knowledgable and efficient. We look forward to telling you about our trip in 2027!

March 10, 2026
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Reply from Freedom Destinations

Thank you for your review. It is great to hear that Karen, in our Africa Travel Team, has been looking after you and all your Kenya holiday plans. We are sure that you will have a fantastic time!

Rated 5 out of 5 stars

Less hassle than booking direct and no more expensive

Even though it's easier than ever to book travel yourself Freedom Asia makes the whole process so much easier...and not for any more than if we had booked direct.
We had some ideas of a couple of different itineries which they took away and came up with some different options. After a couple of conversations (including been given information from the rep as they had just returned from one of the places we wnated visit), we pinned down exactly what we wanted and everything was sorted. No hassle and nobody pushing us to accommodation or places we weren't bothered about and all to our specified budget (actually they came in under budget and we had to encourage them to find some upgrades).
We had an amazing holiday and will be definitely using them again

October 30, 2025
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Reply from Freedom Destinations

Hi David. Thank you for this fantastic review. It is always great to hear personal experiences from our customers' holidays, and it sounds like you had an amazing time. We are delighted that you enjoyed the whole experience and thank you for your personal recommendation.

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