Freedrum have acknowledged that my sticks are faulty - they agreed that they would ship them back for repair but then made excuses to avoid the return. They have then automatically taken a subscriptio... See more
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See what reviewers are saying
Freedrum Studio is a great app for drummers of all levels. Whether you're just starting out or have years of experience, it offers a fun and engaging way to practice. Its features are designed to supp... See more
App works really well and it's a lot of fun to play! I had just a few small technical niggles which were resolved either through reading the documentation or contacting their support team which were... See more
Company replied
Haven’t replied to 3 contact attempts. They are still charging me a monthly subscription fee even though I purchased a yearly subscription in September AND I deleted my payment method in the app. U... See more
Company replied
Company details
Written by the company
Welcome to Freedrum Studio - A new and fun way to learn to play the drums! Freedrum Studio offers an exciting way to learn how to play the drums. Whether you're a beginner or a seasoned drummer, our app provides a dynamic and enjoyable learning experience designed just for you.
Contact info
Stora Varvsgatan 6A, 211 19, Malmö, Sweden
- hello@freedrum.rocks
- freedrum.rocks
AVOID THIS TRASH
An absolute scam. Like everyone else has said, I purchased in 2021 and waited around for two years and tried repeatedly to get a refund BEFORE they shipped the things, knowing that would just make matters worse. They finally shipped last week and just like everyone else, they don’t work. They are useless. And the company does NOT reply to any customer complaints. Their return policy on their site is purposely confusing and since they are based in Sweden, we will have to pay for our own shipping back. To be honest, I don’t trust them to actually refund me once I ship these back. They’ll probably just continue to ignore me and then ship this trash to some other sucker who got duped. Also the “app” is super low rent. An all around waste of $200. AVOID.
February 25, 2023
Unprompted review
Reply from Freedrum Studio AB
Hello,
Thank you for your review.
We apologize for the inconvenience and frustration you've experienced with our product and customer service. We understand how important it is to receive timely responses to your inquiries, and we're sorry for falling short on that.
We want to assure you that we are working to improve our communication and would like to make things right for you and to address your concerns.
Please contact our customer support team at support@freedrum.rocks so we can assist you with the return process. We appreciate your patience and understanding as we work to resolve this matter.
Kind regards,
The Freedrum Team
Ordered autumn 2021- still nada
Ordered autumn 2021. It’s now almost March 2023 and no sign of it. No answer from customer service so I couldn’t even get a refund if I tried. As a consumer lawyer, considering whether to report this company to regulators for misleading practices. Such a shame - you would expect they learned from version 1. Covid delay notwithstanding, they are way out of their depth on all aspects of product manufacturing, launch, comms, customer service.
February 24, 2023
Unprompted review
Reply from Freedrum Studio AB
Hi,
Thank you for your review.
We want to start by apologizing for the frustration you have experienced with the delivery of our product and customer service.
We understand that the delays in the delivery of your order have been unacceptable, and we are truly sorry for any inconvenience this has caused. Unfortunately, we have faced unexpected challenges that have affected our production and delivery timelines. We assure you that we are doing everything we can to get the product delivered to you as soon as possible.
We appreciate your patience and understanding during these difficult times, and we would like to assure you that we take all feedback seriously and are working to improve our communication and customer service. We would be more than happy to assist you with your refund request and ensure that you are taken care of.
Thank you for your support and understanding.
Kind regards,
The Freedrum Team
Second version as bad as first.
Just received the Freedrum 2 kit after nearly a year and a half after buying on their indegogo crowd funding.
Total waste of time and money.
I feel like I have been duped twice.
I bought the freedom 1 kit a couple years back and they were horrible and so I gave it a second chance with the Freedrum 2 hoping and assuming that they corrected all the flaws in Freedrum 1. Wrong!
Same issues, they simply just don’t work. Period. Maybe someday in the future someone will perfect the idea but these are not it.
February 16, 2023
Unprompted review
Reply from Freedrum Studio AB
Hi,
Thank you for your review.
We are sorry to hear that you are disappointed with your purchase and that it did not live up to your expectations.
To make things right for you, please reach out to our customer service team at support@freedrum.rocks so we can further assist you with any issues you are having and work to resolve them.
Regarding the delays in delivery, we apologize for any inconvenience this may have caused. As a crowdfunding campaign, we faced unexpected challenges that caused the project to take longer than we anticipated. We understand that this does not excuse the long wait you experienced, and we appreciate your patience during this time.
We are committed to providing the highest quality products and support to our customers. If you have any further concerns or feedback, please do not hesitate to reach out to us directly.
Kind regards,
The Freedrum Team
Doesn't work - no Support
I ordered FreeDrum 2 for a Christmas gift, after a long wait it arrived (after Christmas) despite the site not indicating that it would be late. Upon opening, the Freedrum did not work. The recipient sent an email to support the same day it was received (12/30/22) and to this date (2/10/23) has not received a response. When the return window was closing (January 13th) I decided to send the product back. I have sent 15 emails to date with only 2 responses, both were by Pablo and neither were followed up on. There was also no indication that he remembered the previous message regarding the same order number when he responded the second time.
December 30, 2022
Unprompted review
Reply from Freedrum Studio AB
Hi,
Thank you for your review.
We apologize for the delay in responding to your support inquiries and for the issues you have experienced with your Freedrum 2. We understand how important it is to receive timely support and that the product did not meet your expectations upon delivery.
We take customer feedback seriously, and we are working to improve our communication and support processes. We apologize for any confusion or frustration caused by the delay in shipping and the lack of response to your support requests.
To resolve this issue as quickly as possible, please contact us directly at support@freedrum.rocks so that we can assist you with the return of your product or any other issues you may be experiencing.
Thank you for your understanding and we appreciate your patience as we work to improve our service.
Kind regards,
The Freedrum Team
Garbage product, trash service.
I bought this product 1 year ago, and finally received my piece of trash product 2 months ago. After opening the package I found one sensor completely smashed, not allowing the rest of the sensors to work properly. Ive reached out 4 times and have yet to receive any response from their customer support staff. Unbelievably disappointed.
February 5, 2023
Unprompted review
Reply from Freedrum Studio AB
Hello,
Thank you for your review.
We apologize for the way of the product you received and the lack of response from our customer support team. We understand how frustrating it is to receive a defective product and not receive the support you need to resolve the issue.
To resolve this issue as quickly as possible. Please contact us directly at support@freedrum.rocks so that we can assist you with the return of your product or any other issues you may be experiencing. We will work with you to find a satisfactory solution to this problem.
We take our customers feedback seriously, and are working to improve our communication and support. We apologize for the frustration caused by the delivery of the shipment and the lack of response to your support requests.
Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to improve our service.
Kind regards,
The Freedrum Team
Haven’t received the product
Haven’t received the product. It’s been almost a year since paying for it
February 4, 2023
Unprompted review
Reply from Freedrum Studio AB
Hello,
Thank you for your review.
We apologize for the long delay in receiving your product. We understand how frustrating it is to have to wait so long for something you have paid for.
To resolve this issue as quickly as possible please contact us directly at support@freedrum.rocks so that we can see the status of your order and provide you with an update on its delivery.
We kindly ask for patience as we are working to improve our shipping and delivery processes. We apologize for any confusion or frustration caused by the delay in receiving your order.
Thank you for your patience and understanding.
Kind regards,
The Freedrum Team
Haven’t replied to 3 (now 6) contact attempts
Haven’t replied to 3 contact attempts. They are still charging me a monthly subscription fee even though I purchased a yearly subscription in September AND I deleted my payment method in the app.
UPDATE: I replied to their copy-and-paste email below and unsurprisingly received NO REPLY. I also canceled my account last month and THEY STILL BILLED ME!!! Please stay away from this company and safeguard your finances from them...
February 4, 2023
Unprompted review
Reply from Freedrum Studio AB
Hi,
Thank you for your review.
We apologize for the lack of response to your contact attempts and any issues you may be experiencing with our subscription service. We understand how frustrating it can be to not receive the support you need and to be charged for a service you no longer want or need.
To resolve this issue as quickly as possible please contact us directly at support@freedrum.rocks so we can investigate the status of your subscription and payment method and provide you with a prompt resolution.
We are taking this seriously and will continue to improve our customer support and billing processes to avoid similar issues in the future. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to improve our service.
Kind regards,
The Freedrum Team
No reply to mails
Being one of the Kickstarter backers of Freedrum2, I am totally disappointed by the impossibility of getting a reply as to when the kit is actually going to be shipped. Mails to this regard have been ignored (I have mailed them a few times on the subject after they announced the product got certified for the EU). But after receiving a confirmation stating that they‘d got my mail and would respond within 24-72 hours, I never got any other info. Not even a standard message asking for more patience. Nothing.
This is b a d.
February 2, 2023
Unprompted review
Reply from Freedrum Studio AB
Hi,
Thank you for your review.
We apologize for the lack of response to your inquiries regarding the shipment of your Freedrum kit. We understand how frustrating it can be to not receive the support and information you need.
We apologize for any delays you may have experienced with your order. We encountered some unexpected production and certification delays that caused setbacks in delivering your kit on time. However, we have been working diligently to resolve these issues as quickly as possible.
We appreciate your patience and understanding as we work to provide you with the best service.
If you have any further questions or concerns, please do not hesitate to contact us at support@freedrum.rocks. Thank you for your support and understanding.
Kind regards,
The Freedrum Team
Never received the product 4 months…
Never received the product 4 months after ordering. Impossible to contact them and been trying to stop my subscription which seems to be impossible as they never respond. This company should be shut down as they are a pile of s**t
February 2, 2023
Unprompted review
Reply from Freedrum Studio AB
Hi,
Thank you for your review.
We are very sorry for the inconvenience caused by the delay in receiving your order and the difficulty you have had in contacting our customer support team. We would like to assure you that we are committed to resolving this issue as quickly as possible.
Could you please provide us with your order number and any relevant communication you have had with our support team regarding your subscription so we can investigate the matter and provide a prompt resolution? We apologize for any frustration or inconvenience this may have caused and we appreciate your patience and understanding as we work to improve our service.
If you have any further questions or concerns, please do not hesitate to contact us at support@freedrum.rocks. Thank you for your support and understanding.
Kind regards,
The Freedrum Team
Never received order or refund.
Never received order. Never been able to get a refund or even a response from the company. $299 wasted.
January 20, 2023
Unprompted review
Reply from Freedrum Studio AB
Hello,
Thank you for your review.
We are sorry to hear that you had a negative experience with our company. We take customer satisfaction very seriously and we apologize for any inconvenience caused. We have processed a full refund for your order and it should've reflect in your account a few days ago. We would like to thank you for your patience and understanding. If there is anything else we can do to assist you, please do not hesitate to contact us at support@freedrum.rocks.
Kind regards,
The Freedrum Team
Hands off: This is obviously a Ponzi scheme
I have never experienced anything like this. I pre-ordered in November 2021. Since then: nothing. Again and again I have to ask or look in a Facebook group, there they answer very poorly and only give an update after a lot of pressure. These updates are vague, content always: Be patient.
But the main thing is to exhibit at NAMM instead of getting a grip on their product. What they showed at NAMM remains their secret. Also, all the "demo videos" seem to be overdubbed, that is never ever a live sound.
The few people who have received a delivery report that it does not work. Again, reference is made to a software update that is supposed to come sometime in January.
It is also blamed on the shipper that it does not work. In any case, it is always others who are to blame.
My suspicion: Ponzi scheme. They are still collecting orders, presumably to serve at least a few orderers and have a little money in the account. This company is finished, thousands of orders have not been fulfilled, in some cases not for almost two years.
What is most annoying is the arrogance with which they treat the people who trusted them via Kickstarter, Indigogo or via preorders. They simply don't care about them.
Actually, the Swedish supervisory authorities and the Swedish police should be informed. This is a big scam.
January 10, 2023
Unprompted review
Reply from Freedrum Studio AB
Hello,
Thank you for your review.
We're sorry to hear that you've had a negative experience with our company and we understand your frustration. We would like to clarify that we are not a Ponzi scheme and take accusations like these very seriously.
We apologize for the delays you've experienced with your order and for the lack of clear communication on our part. We have faced unexpected setbacks in the production and delivery process, and we understand that this has caused disappointment and frustration for many of our customers.
Regarding the software updates, we can assure you that we are constantly improving it. We have also taken steps to address issues with the product that were reported by some customers.
We appreciate your feedback and will take it into consideration as we work to improve our communication and customer service. If you have any further concerns or questions, please don't hesitate to reach out to us directly at support@freedrum.rocks.
Kind regards,
The Freedrum Team
So this experience has been bad since…2020
So this experience has been bad since the beginning. I "purchased" the Freedrum 2 set in October of 2020 because I was looking for a way to practice while travelling. So after ALMOST 2 YEARS and a lot of back and forth emails, I finally got the set. Guess what? The whole thing is a mess. It won't stay connected to my Android tablet, the every other time it does connect I can't get the drums positioned so if I try to hit the hi hat I have to reach BEHIND me. The on line instructions look to be from the previous iteration of the software because the buttons aren't where the tutorial says they are. Total and complete waste of money and time. DON'T buy this product. If it worked it would be amazing but it doesn't and I had very high hopes that it would.
January 10, 2023
Unprompted review
Reply from Freedrum Studio AB
Hi,
Thank you for your review.
We're sorry to hear that your experience with our Freedrum set has been disappointing, and we apologize for any inconvenience this has caused. We take all feedback seriously, and we want to ensure that our customers are satisfied with their purchases.
We appreciate your patience while waiting for your set, and we understand that the delay may have been frustrating. We are constantly working to improve our production and shipping processes to avoid similar issues in the future.
Regarding the issues you've experienced with the set, we understand how frustrating it can be when things doesn't work as expected. Our support team is available to assist with troubleshooting and to address any issues you may have encountered. Please reach out to us at support@freedrum.rocks and we'll do our best to help.
We're committed to providing the best products and great customer service, and we're sorry that we fell short of your expectations. We appreciate your feedback and will use it to continue improving.
Thank you for your understanding.
Kind regards,
The Freedrum Team
Don't buy! SCAM!!!
Don't buy, it is a scam.
They Don't answer your questions and your order won't be shipped.
I hope they meet someday someone they betrayed...
January 5, 2023
Unprompted review
Reply from Freedrum Studio AB
Hello,
Thank you for your review.
We are sorry to hear about your negative experience with our company. We assure you that we are not a scam and take this very seriously. We would like to investigate the matter further and need your order number to do so.
Could you please email us at support@freedrum.rocks and provide us with it so we can look into this for you and provide a resolution as soon as possible? We are committed to resolving any issues that our customers may have and we will do our best to make things right.
We hope to hear back from you soon.
Kind regards,
The Freedrum Team
I don’t think this product exists
I don’t think this product exists. It was to be a present last year for a birthday and another birthday has since come and gone. The company is the worst for communication.
December 29, 2022
Unprompted review
Reply from Freedrum Studio AB
Hello,
Thank you for your review.
We are sorry to hear that you have not received your order and that our communication has not met your expectations. We understand how frustrating this situation can be for you.
We want to assure you that we are currently producing and shipping orders at the same time, and are working hard to fulfill all orders as quickly as possible. Due to unforeseen production delays and challenges with shipping, we experienced some setbacks. We apologize for any inconvenience this has caused.
If you have any further questions or concerns, please do not hesitate to contact us at support@freedrum.rocks. Thank you for your support and understanding.
Kind regards,
The Freedrum Team
It’s a SCAM
It’s a SCAM. Unfortunately you get to pay for something you’ll never get!! DO NOT BUY FROM THEM, you will regret it. Freedrum will suffer the consequences of all their evil disgusting actions and empty promises, stealing money from others to manufacture their products. This is pure evil, absurdity. There’s always consequences to this!
December 1, 2022
Unprompted review
Reply from Freedrum Studio AB
Hello,
Thank you for your review.
We're sorry to hear about your negative experience with Freedrum. We assure you that we are not a scam and are committed to delivering our products.
We understand that you have not received your order and are disappointed with our service. Please know that we take these issues seriously and are working to resolve them. We apologize for any inconvenience caused and would like to offer our assistance in resolving this matter.
We kindly ask that you contact us at support@freedrum.rocks with your order details and we will do our best to provide a satisfactory solution.
We hope to hear from you soon.
Kind regards,
The Freedrum Team
Been over a year and have not received…
Been over a year and have not received it yet! They are using our money to manufacture the units they have already sold!
December 17, 2021
Unprompted review
Reply from Freedrum Studio AB
Hello,
Thank you for your review.
We apologize for the delay in receiving your Freedrum unit. We understand your frustration and are working tirelessly to fulfill all orders as quickly as possible. We want to assure you that we are not using your money to manufacture units already sold. We have been experiencing unforeseen delays in production due to the ongoing global disruptions caused by the pandemic, which has unfortunately affected many businesses worldwide.
We understand this does not excuse the delay in fulfilling your order, and we are committed to providing you with the best possible customer service. Our team has been working diligently to improve our communication and fulfill all orders as quickly as possible. We would be happy to provide you with an update on your order and its estimated delivery date. Please reach out to our customer support team at support@freedrum.rocks, and we will be more than happy to assist you.
Thank you for your patience and understanding.
Kind regards,
The Freedrum Team
Never received a product
Never received a product
Ordered Freedrum more than a year ago (25/11/2022). When I mail the shop, they always say: it's shipped out now. It is not. It's a scam. I wonder if Freedrum 2 actually exists.
November 29, 2022
Unprompted review
Reply from Freedrum Studio AB
Hello,
Thank you for your review.
We're sorry to hear that you haven't received your Freedrum order yet. We understand how frustrating it can be to wait for a product and not receive it. Please know that we're working hard to fulfill all orders as soon as possible.
We can assure you that the Freedrum kit does exist and we have been actively shipping orders. Due to unforeseen circumstances, there have been delays in the manufacturing and shipping process.
Could you please send an email to support@freedrum.rocks and provide us with your order number so we can do our best to provide you with an update on your order status.
Thank you for your patience and understanding.
Kind regards,
The Freedrum Team
Never Received a Product
Purchased as part of the preorder on October 28, 2021. Was a gift for my son. Got one email saying there was a delay into Q2 2022. Have heard nothing since. They have my $249 and I have nothing. Thus far email inquiry has been unanswered.
September 13, 2022
Unprompted review
Reply from Freedrum Studio AB
Hello,
Thank you for your review.
We apologize for the delay in fulfilling your order and for the lack of communication from our end. We understand your frustration and are working to improve the situation as soon as possible.
Due to unforeseen circumstances, we have experienced unexpected delays in manufacturing and shipping, which has caused significant delays in fulfilling orders. We are doing everything in our power to speed up the process and get your Freedrum order to you as soon as possible.
Regarding your email inquiries, we apologize for not responding in a timely manner. We have experienced an overwhelming number of inquiries and have been struggling to keep up. Rest assured that we are working on improving our customer support system to ensure that we can provide prompt and satisfactory responses to all of our customers.
We appreciate your patience and understanding during this difficult time. Please let us know if there is anything else we can do to assist you.
Kind regards,
The Freedrum Team
Constant connection issues
Constant connection issues, we never have all four sensors working at once. The Android/iOS application is so littered with adware and constant nag screens to sign up to services we don't want that it is literally impossible to navigate. Don't buy this.
April 17, 2022
Unprompted review
Tutorials find fun in freedrum
I have drummed for 40 years. 3 years or more with freedrum .I first studied the tutorials to learn how to adapt to hitting air.rewarded me totally as I love gadgets. dacs .micro mixers etc wanting an addition. Customer service has been A1.The latest firmware update is A1.Start up n drumming away in less than a minute.ZERO LATENCY.i cannot understand it got the above bad rap.seriously?splintery sticks ? nothing wrong with sticks.Was a compatible phone used ?Were the sensors updated calibrated? I have used these everywhere and on android without midi straight out playing.3 euro trips. in a studio.countless parties I have witness the joy they bring. if you read blogs n research you will find honest and helpful advice for freedrum by many users of this innovative invention.I am just a customer. I saw the 2 bad raps .I don't agree. I can vouch for this product.Again; I reiterate research.Truth will be the reward.
September 24, 2021
Unprompted review
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