freenet MOBILE Reviews 9,040

No danke soper

Very satisfied

Good,speedy,al thing went perfeck

Ich habe die Flat ohne Datenlimit, "bis zu 225+mbit" sind idR 10-16mbit, aber der Preis (60€/Monat) ist unschlagbar günstig.

I contracted a tariff with them when I bought a new phone. The phone arrived in a couple of days and since then I have tried unsuccessfully to contact them at their 040 hotline 55541000. I have tried at different times of the day, after the tedious identification process, no matter what option I choose (I have tried them all) the system offers me a call back which never happens, because no matter what time I choose, the robot ends the call saying that it does not recognize my chosen option. Here I am with a new phone WITHOUT SIM CARD because it never arrived.

Good internet speed, but could work on coverage area

Perfect service and Perfect information and promotions.
Thank you very much Telekom!

I recommend

I did not like the service, the price coast extra for data roaming and the customer service are very poor.
I won't recommend the free-net.

Particularly reliable and I have been enjoying using their internet. Could do better with caller service though in terms of language.

Its tooo good quality internet and low price i'm happy with freenet campany and and tooo helpful employes in potsdam hafbahnof shop thank you frenet.

Kundennummer
33554755
have been misguided by the customer care executive in freenet who called me to extend my existing contract which is expiring in april 2024. what he has done is he has increased my existing contract from 55 euro to 75 euro which I did not ask for. also he promised the new phone in 5 days ( i asked him thrice if he is sure, he said yes). now customer care says it will take 8 to 10 weeks. i wrote letters to them no response. he explained to me in english and then asked me to say 'yes 'when call recording in germany, is there someone who can help me

This company is my biggest disappointment! An incompetent salesperson took 5 hours of my time to sign a contract for two SIM cards. After that, he demanded verbal gratitude from me for spending a lot of time on me, and additional payment. When I asked why he didn't warn me in advance about the additional payment, he started being rude and calling me a miser. I immediately demanded the termination of all contracts, to which he started kicking me out of the store and banned me from entering.

I wrote several letters to the company "Freenet" asking for the termination of the contract based on the law on returning goods and agreements within 14 days, and also asked them to comment on the behavior of their salesperson. In response, they refused to terminate the contract, citing that the 14-day law does not apply to them, and canceled the reaction to the salesperson's behavior.

I also tried to activate an additional eSIM card in other "Freenet" branches, but was told that I now have to resolve all issues only in the branch where I signed the contract, even though I was banned there. Thus, the company put me in a situation where I have to pay them every month according to the contract, but cannot receive any services or demands.

I have never written negative reviews about companies, but now I am preparing documents and handing the case over to a lawyer. Be careful, do not contact the "Freenet" company's representatives if you do not want to encounter a similar problem. I will publish all subsequent events with this company on all available resources. Stay tuned for the development of this situation!

It was a smooth process with everything being plain and simple to understand

Very straightforward process, the SIM card was shipped to me less than 24 hours after sign up! For the price, you get faster speeds than the discount drillisch brands. Very good!