I don't ever remember using this Company but they have got my email address and having requested them to refrain from sending me emails they continue to do so. The request procedure to stop emails is... See more
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See what reviewers are saying
Update. After my previous review, Free Price Compare had it sorted within 48 hours and I now have my cashback. Thank you. Used Free Price Compare via top cash back in March 2018 to change my energ... See more
Company replied
Having searched and searched for a cheap and cheerful holiday for me and my friends, i finally found freepricecompare.com! Thank god! Never has booking been so quick and easy and what a great deal! 8... See more
Free Price Compare offers a variety of deals, and I managed to find a good price on car insurance. I also discovered them through email marketing and saved some money on my policy. However, there were... See more
Company details
Information provided by various external sources
* Save Up to 318* on gas and electricity bills. * No one compares more suppliers than us. -------------------------------------------------- IF YOU ARE REPORTING CASHBACK ISSUES, please email us directly on brokers@freepricecompare.com or call us 0203 4757 476 so we can resolve issues very quickly for you. -------------------------------------------------- Household Gas & Electricity for your home. Compare suppliers to find your cheapest possible deal and switch in minutes. FREE PRICE COMPARE.COM is a UK based comparison service providing cost effective solutions for the home and commercial market. The service is completely FREE, INDEPENDENT AND IMPARTIAL and is committed to finding you a cheaper price. At FreePriceCompare.com you can compare a variety of products and services, including electricity, gas, hotels, flights, holidays, mobile contracts, credit cards, loans, insurance, broadband deals, TV packages and other household services We also provide a comparison service for SME’s & Corporate businesses including business electricity, business gas and business telephone & broadband packages.
Contact info
17 Park road, EN5 5RY, London, United Kingdom
- 0203 4757 476
- brokers@freepricecompare.com
- freepricecompare.com
2.8
Average
187 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
January 9, 2020
Unprompted review
free price arranged transfer of gas and…
free price arranged transfer of gas and electric provider in excellent time with easy instructions
January 9, 2020
Unprompted review
Very helpful advisor
Very helpful advisor. Answered all my questions.Very patient as I am an OAP.
December 16, 2019
Unprompted review
I’ve had great service from free price…
I’ve had great service from free price compare.
After submitting a comparison via the website I was called and offered help on my selection.
I also received cash back on my switching.
November 24, 2019
Unprompted review
Dodgy figures - watch out!
Current cost (Utility Point)£878
New cost (SO Energy)£881
Saving £152
The saving Free Price Compare stated was WRONG - recommend you check figures carefully when using this site
November 21, 2019
Unprompted review
Delighted Customer
Over a year ago I used this site through Top CashBack to change my gas and electric with the lure of a free £31.00 once I’d switched. I knew you had to wait a while to get the money but after waiting over 6 months I decided to call Top CashBack who basically began to mess me around. Every time I chased it I got a different story. After losing my tether I rang Free Price Compare not holding out any hope that anything would be done. I spoke to a gentleman called Shay who apologised and said he would sort it out. He was very friendly and easy to deal with and I felt listened too and encouraged I would get my money even though there was still a little doubt in my mind it wouldn’t happen. I’m very happy too say within a week the money was in my bank. I would recommend this company to anyone as thinking back the change over of my gas and electric was very smooth and I found the site easy to navigate. Shay is a true gent and kept to his word. Many Thanks
November 16, 2019
Unprompted review
Free Price Compare does a very good…
Free Price Compare does a very good job. It'd be very easy for them to just list the big providers that have the deep marketing pockets and known brands, but if you search here you'll find some real gems that you won't easily find elsewhere.
November 14, 2019
Unprompted review
Reply from Free Price Compare
Hi Graham,
Thank you for your review and hope you are well.
We would like to take this opportunity to thank you for using the Free Price Compare (FreePriceCompare.com).
If we can be of any assistance throughout the switching process please do not hesitate to contact our UK based Customer Services team on 0203 4757 476. Our opening hours are Monday-Friday 10am to 7pm.
Kind regards,
Customer Services Team
FreePriceCompare.com
0203 4757 476
Wish they'd stop ringing me off various…
Wish they'd stop ringing me off various different numbers.. harrassing group
November 8, 2019
Unprompted review
Excellent service!
October 25, 2019
Unprompted review
Amazing service
Amazing service, really easy, quick and great value for money!
October 25, 2019
Unprompted review
Update
UPDATE: I’ve been dealing with Shay who has been very helpful and extremely patient with me. He arranged for cashback to be paid directly because Topcashback were holding the funds despite Free Price Compare having paid them. Thank you very much Shay. You were a pleasure to deal with and so helpful, a perfect customer service experience.
Updated: Still not received the cash back as promised.
UPDATE: After speaking with Free Price Compare they have confirmed the issue is with the energy supplier and that once they have confirmed I have switched the cashback will be credited. Thank you for getting in touch and providing an explanation.
I used this website as it was offering £33.00 cashback through Top Cashback, this was on 18/08/19 and the cashback is still showing as pending. It seems like the cashback offer was just to lure in customers. I definitely won't be using them again and wouldn't recommend them to anyone.
October 16, 2019
Unprompted review
Reply from Free Price Compare
Hi Prinny,
Thank you for the review and hope you are well.
Apologies for the delays, this is the first time we have heard from you that your cashback is delayed. I've chased it with the cashback site and will be paid as promised. to speed up the process, please email us directly on brokers@freepricecompare.com with your postcode and Switch ID begins with E.
Just so you are aware we have paid out to cashback site a while ago however as mentioned above I've chased so you can get your cashback paid asap.
As you can see some customer left us bad reviews and once we spoke to them and resolved issues they've changed their reviews as we made sure they got their promised cashback paid!
If you have any further questions please contact us directly on brokers@freepricecompare.com or 02034757476.
Kind regards,
Customer service team
Free Price Compare
Reply from Free Price Compare
Hi Dens,
Thank you for your review and hope you are well.
We would like to take this opportunity to thank you for using the Free Price Compare (FreePriceCompare.com).
If we can be of any assistance throughout the switching process please do not hesitate to contact our UK based Customer Services team on 0203 4757 476. Our opening hours are Monday-Friday 10am to 7pm.
Kind regards,
Customer Services Team
FreePriceCompare.com
0203 4757 476
I used Free Price Compare for the first…
I used Free Price Compare for the first time through the Top Cash Back website. Great to compare the quotes and different offers from energy suppliers. Free Price Compare were offering an incentive of £30.50 which I thought useful to go into my account for Christmas.
I switched, but nothing went into my account, and Top cash Back are now trying to chase up the missing amount?
Not sure I'd use them again, it's misleading and disappointing when you're promised cashback which never materialises?
I have emailed my details as requested, so will update my review when I receive a reply from Free price compare. Free price compare have contacted me to say they are dealing with my cashback claim, and hopefully it will be paid into my Topcashback account.
A month on I still don't have any cashback from Free price compare. Top cashback said they're trying but are still waiting to hear back from them. I gave them the order number, and am now on my second payment to my new provider, so there is no reason why this hasn't yet been paid?
It's now March. I still have not received any cashback from this company. Top cashback say they're chasing them waiting for a response. I've been paying a direct debit to my new provider since October.
October 14, 2019
Unprompted review
Reply from Free Price Compare
Hi,
Thank you for the review and hope you are well.
Apologies for the delays, this is the first time we have heard from you that your cashback is delayed. I've chased it with the cashback site and will be paid as promised. to speed up the process, please email us directly on brokers@freepricecompare.com with your postcode and Switch ID begins with E.
Just so you are aware we have paid out to cashback site a while ago however as mentioned above I've chased so you can get your cashback paid asap.
I've also just tried calling you on your landline number so we can talk about it and see what is the actual issues as it can be pending transaction from cashback site or have the refused to pay. As you can see some customer left us bad reviews and once we spoke to them and resolved issues they've changed their reviews as we made sure they got their promised cashback paid!
If you have any further questions please contact us directly on brokers@freepricecompare.com or 02034757476.
Kind regards,
Customer service team
Free Price Compare
Great Service, Hassel Free & Friendly!!
Thank you for your help with my switch!! Everything was sooooo smooth. So Friendly and polite. Got the best prices. If anyone needs help please call these guys they will take the hassle out of everything.
Thanks a million!!!
October 8, 2019
Unprompted review
Reply from Free Price Compare
Hi Hemat,
Thank you for your review and hope you are well.
We would like to take this opportunity to thank you for using the Free Price Compare (FreePriceCompare.com).
If we can be of any assistance throughout the switching process please do not hesitate to contact our UK based Customer Services team on 0203 4757 476. Our opening hours are Monday-Friday 10am to 7pm.
Kind regards,
Customer Services Team
FreePriceCompare.com
0203 4757 476
I just switched my energy considerable…
I just switched my energy considerable saving. Easy to use website and great communication highly recommend!
October 5, 2019
Unprompted review
Reply from Free Price Compare
Hi Mehul,
Thank you for your review and hope you are well.
We would like to take this opportunity to thank you for using the Free Price Compare (FreePriceCompare.com).
If we can be of any assistance throughout the switching process please do not hesitate to contact our UK based Customer Services team on 0203 4757 476. Our opening hours are Monday-Friday 10am to 7pm.
Kind regards,
Customer Services Team
FreePriceCompare.com
0203 4757 476
Straight forward
Straight forward. Got my car insurance very cheap deal provided.
October 3, 2019
Unprompted review
Reply from Free Price Compare
Thank you for your review and hope you are well.
We would like to take this opportunity to thank you for using the Free Price Compare (FreePriceCompare.com).
If we can be of any assistance throughout the switching process please do not hesitate to contact our UK based Customer Services team on 0203 4757 476. Our opening hours are Monday-Friday 10am to 7pm.
Kind regards,
Customer Services Team
FreePriceCompare.com
0203 4757 476
Just switched my telephone and…
Just switched my telephone and broadband with them. It was straight forward as always with free price compare.
October 3, 2019
Unprompted review
Reply from Free Price Compare
HI Arjun,
Thank you for your review and hope you are well.
We would like to take this opportunity to thank you for using the Free Price Compare (FreePriceCompare.com).
If we can be of any assistance throughout the switching process please do not hesitate to contact our UK based Customer Services team on 0203 4757 476. Our opening hours are Monday-Friday 10am to 7pm.
Kind regards,
Customer Services Team
FreePriceCompare.com
0203 4757 476
Great service
Great service. It's very easy to switch the energy. No hassle and it literally took 5 minutes.
October 3, 2019
Unprompted review
Reply from Free Price Compare
Hi Yvon,
Thank you for your review and hope you are well.
We would like to take this opportunity to thank you for using the Free Price Compare (FreePriceCompare.com).
If we can be of any assistance throughout the switching process please do not hesitate to contact our UK based Customer Services team on 0203 4757 476. Our opening hours are Monday-Friday 10am to 7pm.
Kind regards,
Customer Services Team
FreePriceCompare.com
0203 4757 476
I haven’t had any dealings with free…
I haven’t had any dealings with free price compare. However I have had about a hundred calls from them. I have told them I have involved the police because they are harassing me.
October 2, 2019
Unprompted review
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