Terrible customer service - bought a sling and returned it and never got my refund. Emailed customer service more than 10 times with no reply. Scam!
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See what reviewers are saying
I placed an order on Friday 9th June 2023 for the grey leopard print sling and satin pouch. The order was processed extremely quickly and was delivered by Royal Mail on Monday 12th June. I had only... See more
Absolutely love my Freerider carrier The big waistband makes this carrier SO much comfier than other ones I've tried. The weight is distributed really well and I never get any back pain with it. It a... See more
Love the original Freerider baby carriers! They had lovely advertising and showed easy ‘how to’ videos. However, I recently went on the website to order for a friend and saw the company has gone sup... See more
Company details
Information provided by various external sources
Maternity essentials for the modern parent. Sustainably produced from the highest quality fabrics with style in mind.
Contact info
United Kingdom
- support@freeriderco.com
- freeriderco.com
Hasn’t replied to negative reviews
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First purchase
What I have received is so nice - super comfy and I will be definitely buying from here again.
The confirmation emails were a little confusing and I was unaware at the time of purchase that one of my items was pre-order for December delivery (which is fine for me) but I just wasn’t aware and so when it didn’t arrive with the rest of my order I was quite confused.
Having said that, the customer service was excellent and I had a response very quickly giving an explanation. Thank you 🙏
Lovely wrap
Such a nice fabric, resistant yet soft and comfortable, does not overheat either of us. My little one loves it in there! I've only put her in when she's already chilled so can't comment on the settling down powers of the carrier yet. Easy to get it wrapped around you, if anything the most difficult part is gauging how much to tighten it. Purchased on the Black Friday sale, so got it a a reduced price, which was a bonus. No complaints here!
Everything is perfect!
Everything is perfect! Sadly I couldn‘t try it yet. Because my due date is Feb. 2021. But I‘m very excited to try it😍
Absolutely fantastic product
Absolutely fantastic product. I am a first time mum and wanted a change bag that I could use and and not feel to mumsy. The bag fits all the essential items in, used on a recent day trip. Looks and feels like a top quality product, well worth every penny. Wouke highly recommend.
Loved this bag but unfortunately was…
Loved this bag but unfortunately was too small for everything I needed to put in it and also would have preferred a bigger zip opening. The litre capacity would also have been helpful in the product details. Customer Service was brilliant though.
Great Product!
Great Product!
High quality fabric, beautiful colors and having your hands free is simply priceless! :)
Nice experience and customer support
Nice experience and customer support, great products, would order again.
Great product and fair price
I am very happy with my purchase-good…
I am very happy with my purchase-good price and very fast service. Order another item form FreeRider. Thank you.
Very good service
Very good service. Kept me up to date with delivery. Christmas gift so hopefully she will love it
Not worth the money
Not long enough for wrapping. Could be longer. Also had a bad smell on fabric

Reply from Freerider Co.
Amazing customer service and beautiful products for parents!
Scarlett and the team at Freerider are super helpful when ordering if you’re a first timer...and then the products arrive and they are just amazing. The packaging is sleek and modern and the products are so soft, gorgeous, and on trend. Beautiful and convenient...A very happy customer!
Beautiful sling and bag!
I purchased a sling and a bag. They are both made from good quality material. The sling is so soft and the bag is really pretty. I live in the Czech Republic and shipping took longer than the 3-7days, which is suggested on the website, but I emailed Freerider Co., support and they were really helpful and my purchase arrived 2 weeks later. I wasn't too bothered by it because of course, with COVID-19, this year's situation is a bit hectic all around.
Lovely product and great service
Appalled at the cost of return for your…
Appalled at the cost of return for your products not being for free. For such a costly item free delivery and returns should be an available

Reply from Freerider Co.
I love it
I love it, I get to have my baby close to me all day long and he’s supper confy and loves being on me
Great product and company!
Lovely wrap, easy to use, comfortable to wear. Simple online purchase, quick delivery. Upon washing my wrap, I noticed a hole in the length of the fabric. I contacted freerider via their email link. They responded within 24 hours, and were quick to offer a replacement/credit note/refund. Good communication was remained throughout, I received a replacement of my choice within two days.
This works so well
This works so well. My baby settles as soon as I put him in the freerider.
Excellent product and customer service
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