Finding a company who can even do repairs nowadays was a bonus in itself. What an excellent service we received and full communication throughout. I cannot believe the speed of repair either. We had... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered online and the item was dispatched far quicker than the projected delivery timings. Only delayed as Royal Mail took 48 hours to collect. Item was well packaged and came with the necessary to... See more
Company replied
I placed an online order and was pleasantly surprised as the item was shipped much sooner than expected. The only hold-up was that Royal Mail took two days to pick it up. The packaging was excellent,... See more
Company replied
When my FreeSat device stopped working, I looked at the FreeSat Spares website. They gave precise instructions on how to package my device, including a printable address label. My device was repaired... See more
Company details
Written by the company
We are an independent supplier of Parts & Accessories for the Freesat UK Products & Lots of other TV, Satellite Products. Offering Repair Services on Arris, Panasonic & Humax Set top boxes. We have tonnes of expert advice in our blog, and if you get stuck, we can help via our webchat service.
Contact info
The Potteries, Langford Road, BS23 3PD, Weston-super-mare, United Kingdom
- 01934 660480
- store@freesatspares.co.uk
- freesatspares.co.uk
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
God product (repair) with good…
God product (repair) with good communication and fair price.
October 6, 2024
Good Service
The replacement part I received works perfectly and I was able to fit it myself. It was delivered quickly and I have been pleased with the service given by Freesat Spares.
September 6, 2024
Excellent support
Excellent support, with very quick responses to email queries.
Great advice and a quick delivery for the product.
I purchased a refurbished FreeSat recorder which works perfectly.
Very impress with this company and would recommend them to anyone.
December 11, 2024
Unprompted review
The repair was seamless just downloaded…
The repair was seamless just downloaded the postage label, send the box for repair, you get a report what the repair is and cost, agree to the repair, pay for it and the box is sent back to you, usually sent back within a couple of days, would recommend.
November 19, 2024
Unprompted review
Fast response
Ordered a new power cable to ease the moving of my Freesat box from my house to the caravan at weekends at it was delivered very quickly.
September 11, 2024
quick delivery and good price products…
quick delivery and good price products work fine
November 9, 2024
Unprompted review
Quick delivery of a new remote
Quick delivery of a new remote. Only to find it's the box dieing.
November 24, 2024
Unprompted review
My hard drive stopped working
My hard drive stopped working. Unfortunately it was the mainboard. Replaced and now fully repaired and working!
September 17, 2024
Unprompted review
Rapid service & very reasonable price
Rapid service & very reasonable price. Accurate assessment of fault and kept promise of quote price to repair.
December 7, 2024
Unprompted review
You are the best and trusted people I…
You are the best and trusted people I have ever dealt with thank you for everything Les
November 8, 2024
Unprompted review
just ordered new hard drive ordering…
just ordered new hard drive ordering was simple followed link to video for ease of installation fairly sure i will be able to do it so hopefully all good.
December 6, 2024
Unprompted review
Very helpful and understandable service.
August 15, 2024
Unprompted review
Excellent service
Excellent service in todays "throwaway buy-a-new-one world" My Freesat box is now working perfectly again with the additional bonus that I still have all my recording on the harddrive that I would have lost had I purchased a new box. Also I feel this is environmentally freindly since I have saved my old box going into landfill.
September 9, 2024
Purchased a replacement hard drive for…
Purchased a replacement hard drive for my Freesat recorder. Easy to order, quick delivery and the hard drive is working well, Happy days
September 21, 2024
Unprompted review
A faultless experience
They were responsive and helpful before I made the purchase. The new disk drive arrived a day earlier than expected, and the instruction video made it easy to replace the old one. It took me less than 15 minutes and now the box is working like new!
December 7, 2024
Unprompted review
find what you want instead of buying…
find what you want instead of buying new box
November 4, 2024
Unprompted review
An original remote replacement
An original remote replacement. Just what I wanted. A little expensive but you get first class quality service. I'm not sure the original Freesat remotes are the best quality though, but Freesat Spares are supplying original spares. No other alternative comes anywhere near the original. Might just have to put up with regular replacements, the frequently used buttons are prone to "wear out".
June 5, 2024
Unprompted review
No matter what the problem is
No matter what the problem is, a positive response is there to help, no just once but until the issue is resolved.
December 5, 2024
Unprompted review
rapid response and so helpful
December 7, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.