Finding a company who can even do repairs nowadays was a bonus in itself. What an excellent service we received and full communication throughout. I cannot believe the speed of repair either. We had... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered online and the item was dispatched far quicker than the projected delivery timings. Only delayed as Royal Mail took 48 hours to collect. Item was well packaged and came with the necessary to... See more
Company replied
I placed an online order and was pleasantly surprised as the item was shipped much sooner than expected. The only hold-up was that Royal Mail took two days to pick it up. The packaging was excellent,... See more
Company replied
When my FreeSat device stopped working, I looked at the FreeSat Spares website. They gave precise instructions on how to package my device, including a printable address label. My device was repaired... See more
Company details
Written by the company
We are an independent supplier of Parts & Accessories for the Freesat UK Products & Lots of other TV, Satellite Products. Offering Repair Services on Arris, Panasonic & Humax Set top boxes. We have tonnes of expert advice in our blog, and if you get stuck, we can help via our webchat service.
Contact info
The Potteries, Langford Road, BS23 3PD, Weston-super-mare, United Kingdom
- 01934 660480
- store@freesatspares.co.uk
- freesatspares.co.uk
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Not a great business model
No explanation of what was wrong. Box was not returned so for all I know could have been repaired and sold to someone else.
September 6, 2024
Reply from Freesat Spares
I'm sorry we didn't get it right on this occasion. We did reply to your questions about a replacement on the 9th and 10th Sep with a discount offered on a replacement device as yours could not be economically repaired. Please email our customer services if you need further help
Very prompt service at a reasonable…
Very prompt service at a reasonable price. Wouldn’t hesitate to use them again or to recommend.
August 28, 2024
Reply from Freesat Spares
thanks so much
Fraudster company - do not trust!
Fraudster company - do not trust!
Lists items with photographs that are not of the actual item. Photos have been taken from other online sellers.
Items sold as "new" or "good condition" clearly used with bodged repairs.
November 24, 2024
Unprompted review
Reply from Freesat Spares
OK, Thanks for your review. We do not have an order number tied to your review, and believe you are a competitor trying to out play the system.
Excellent company to deal with
Excellent company. Clear website, decent description for the parts, detailed guides and even videos on YouTube. Great communication via email following the order I placed. The package very quickly dispatched, was double packed in 2 jiffy bags and the upgrade SSD was fitted in under 10 minutes. If your Freesat Box died - fix it - don't bin it!
November 20, 2024
Unprompted review
Reply from Freesat Spares
Thanks so much for your Review, we do try our best
Reply from Freesat Spares
Thanks so much for your Review, we do try and make things easy
Reply from Freesat Spares
Thanks so much for your Review,
Reply from Freesat Spares
Thanks so much for your Review, it means the world to our little team
Very pleased with my purchase
Very pleased that I came across Freesat Spares. My freesat box stopped working, I purchased a new one from Argos and then came across freesat spares, once I realised that the hard drive had failed I purchased one (actually purchased a bigger one) connected it up and it was working, saved £180! Very pleased
October 16, 2024
Unprompted review
excellant communication and delivery
excellant communication and delivery - even supplied the new hard drive at double the capacity at the same price
thanks
October 17, 2024
Unprompted review
Quick and easy!
Easy to send off for repair, no hidden surprises or fees, quick turn around and fair price, thanks
July 16, 2024
Good company to deal with
Good company to deal with. Excellent customer service.
October 14, 2024
Unprompted review
Free sat box works but much slower…
Free sat box works but much slower start up than how it was when original.
July 12, 2024
Excellent response to a warranty…
Excellent response to a warranty repair, no quibble about it, they just repaired and posted my box back very quickly.
September 1, 2024
Freesat box repaired
Several months since we had our Freesat box repaired and it is working well. Went for a slightly more expensive disk option and very pleased with performance. I recall it took about a week from sending to receiving it back so I am a satisfied customer.
June 26, 2024
Ordered on Thursday 25th September
Ordered on Thursday 25th September, fitted on Monday 30th September. Excellent service. Hard drive easy to fit. Saved a fortune. Excellent service
September 30, 2024
Unprompted review
Value for money!
My first box died after 3 years it was a recordable box I have now purchased another as they are definitely value for money for what they can do!
August 22, 2024
Unprompted review
Box was damaged as received and had…
Box was damaged as received and had damage to LNB, as installer had to fit a new one.
June 26, 2024
Had a tuning problem with a Panasonic…
Had a tuning problem with a Panasonic DMR-BS750 where the picture pixelated badly on ITV4HD. Sent my unit to Freesat Spares who very quickly identified a software problem and said they could fix it with a workaround as Panasonic hadn't updated the software since 2011. The workaround was done and the unit works fine, even told me how I could revert to previous setting if needed. Charged me 1 hours labour - great service
May 2, 2024
Unprompted review
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