French Quarter Reviews 

107
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I would like to thank the lovely team at the French Quarter who upon seeing the address on a gift voucher order proactively contacted me to ask if I was trying to buy a voucher for a restaurant of th... See more

Rated 5 out of 5 stars

This beautiful little store has the most wonderful stock, perfect to dress your own home, treat yourself or gift to a loved one. French Quarter makes shopping for a friend an absolute breeze. Always w... See more

Rated 5 out of 5 stars

Thank you to the lovely staff at The French Quarter for being so incredibly helpful. I mistakenly purchased vouchers from their website for a restaurant in Newcastle with the same name. Staff from Fre... See more

Rated 5 out of 5 stars

Ordered a Christmas pressie and card for my partner (I'm in Singapore; he's currently in Brentwood). Lin and her team was very helpful and more than willing to get prepare and deliver them in a sho... See more

Company replied

Company details

  1. Gift Shop
  2. Home Goods Store

Written by the company

French Quarter is a carefully curated collection of Homewares, Gifts & Accessories made up of talented local artisans as well as globally sourced products that are not readily available on the High Street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

107 reviews

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4.9

All reviews

(107)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is my fav shop in Brentwood

This is my fav shop in Brentwood. They are so friendly and helpful. Their stock is just gorgeous, great for gifts and beautiful house/garden pieces. Highly recommended a visit, shop local!

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

Having placed my order during their family holiday I received an email explaining my delivery wouldn't be until later than expected. Replying that I did actually require the order within that time they managed to make an exception and post it to me. This personalised, conscientious and honest service was so refreshing and meant a lot! I've worked in customer service all my working life and get frustrated when I get robotic insensitive service so this meant so much and will of course make me a return customer who will be sure to recommend their business and website. Thank You!!

June 4, 2024
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Reply from French Quarter

Thank you so much for your wonderful review Fiona! We are a small family business and we believe that first class customer service is so important not just in-store but online too. It was a pleasure to accommodate your request and we really do appreciate your lovely review.

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. Delighted with the product. Very good quality. Highly recommend.

June 9, 2024
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Reply from French Quarter

Thank you very much Jane for this kind review so pleased you were happy with your PIP purchase

Rated 5 out of 5 stars

They did super fast delivery

They did super fast delivery! The product of the quality also nice! Thank you so much.

May 22, 2024
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Reply from French Quarter

So happy you are pleased with your order

Rated 5 out of 5 stars

Excellent service

Excellent service, arrived very quickly!
Sad to see that the brand I ordered is discontinuing!

January 21, 2024
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Reply from French Quarter

Thank you Leanne! We are sad too but fingers crossed one day he brings his business back!

Rated 5 out of 5 stars

Fantastic experience …

As ever French Quarter provides a most wonderful customer service and have a range of delightful items. Very happy to be a repeat customer.

January 4, 2024
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Reply from French Quarter

We are very lucky to have you as a customer and friend Sam!

Rated 5 out of 5 stars

A beautiful shop

A beautiful shop, with beautiful items run by beautiful people! My blanket for my new baby is absolutely lovely thank you!

October 25, 2023
Rated 5 out of 5 stars

Great online store with lots of choice

Great online store, lots of choice. Really happy to find the items I required at a great price. The china was really well packed and received very quickly. Couldn't be happier with my shopping experience.

October 15, 2023
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Reply from French Quarter

Thank you for this kind review Dottie so pleased you were happy with the service!

Rated 5 out of 5 stars

A very good experience.

A very good experience with this company. Delivery was especially quick. Everything went smoothly from beginning to end. The prices were competitive.

October 4, 2023
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Reply from French Quarter

Thank you Ian so glad you were pleased with the service from our small family business!

Rated 5 out of 5 stars

Always fantastic service from Becky!

Always fantastic service from Becky!
The quality of the items are always perfect. Always a personal touch too!

September 28, 2023
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Reply from French Quarter

Thank you Ryan so kind of you! We are lucky to have the best customers.

Rated 5 out of 5 stars

Great customer service

Lovely, friendly people. Order well packaged and received quickly.
Slight mix up with order but it didn't really bother me, and I was sent a discount code for next time, which was very thoughtful, especially since I hadn't asked for it. I will be back!

August 22, 2023

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