I am a tenant of Fresh Move Torquay and I really can't praise them highly enough. Fees are very reasonable and a lot cheaper than many others in the area The staff are always cheerful. They are fr... See more
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See what reviewers are saying
Cheryl is very professional,approachable and knowledgeable,she answered any questions I have had with a quick response and is always available. My tenants were found quickly and I have had no problems... See more
Freshmove have fantastic people who are helpful and very responsive in queries or questions when I've contacted. They massively supported us through the application process for a property we were look... See more
I am renting a property through Fresh Move Torquay and have always been looked after. If i have a problem they try to get it sorted as soon as possible and i have no complaints. They are very helpful,... See more
Company details
About fresh move
Information provided by various external sources
Welcome to fresh move, the innovative, credible, and novel approach to property lettings and annuity based services.
At the forefront of customer acquisition, fresh move adopts a modern mindset to letting properties by challenging the stereotypes surrounding traditional high street agents.
By championing an ethical approach to property lettings, with an emphasis on clear communication, transparent costs and value-led services, fresh move have created a unique product within this thriving and highly competitive market.
These intrinsic brand values have anchored fresh move’s reputation into the property sector as a trust-worthy operator with a commitment to excellence.
Contact info
Dean Clarke House, Southernhay East, EX1 1AP, Exeter
- 01392 696000
- exeter@fresh-move.co.uk
- fresh-move.co.uk
Amazing great team
Amazing great team. Very helpful, extremely knowledgeable and a pleasure to deal with. Highly recommended. As a landlord have used many agents to let my properties. Freshmove always perform and find great tenants.
July 16, 2020
Unprompted review
Very pleased with James and the team at Fresh Move
I am living in a rented property managed by Fresh Move for over a year now and have been meaning to write a review.
I have found James and the team to be excellent in all my dealing with them. The few calls I have made have always be returned or dealt with efficiently and politely. They were very understanding and considerate during the initial period before I moved in while references were being taken and for that I was grateful.
I would have no problem recommending them
Danny Thomson
November 27, 2019
Unprompted review
Flexible. Efficient. Effective.
I found Freshmove to be straightforward, efficient and totally effective at handling the installation of my latest tenant. The service provided was tailored to my exact requirements and Penny was always prompt in providing information, updates and attention to the process from start to finish. Rents and deposits were transferred to my account on the same day as the tenancy started without delays. Would have no hesitation in using the services of Freshmove again.
November 5, 2019
Unprompted review
Good to get you in, then ignore you
Worst company I have ever dealt with. They never reply, ignore you and don’t help with maintenance issues. To top that off since I have moved out of the property they have given out my name, telephone number and previous address to a third party company without my permission. When emailing explaining this was a data protection issue I got no response and they have ignored me ever since. Will never deal with this company again!!!!
September 19, 2019
Unprompted review
Reply from fresh move
Dear HS.
It is difficult to respond to your review because we have no idea who you are or which property you are referring to.
We are not aware of any emails that have not been responded to and your statement advising that we never reply is completely inaccurate. We have a unique maintenance system that allows tenants to report damages and upload pictures. All this is documented with time frames so no maintenance is left for any length of time. Some tenants do not respond to contractors as that leads to delays at times. We only ever give out details to contractors to gain access or discuss works as specified in our tenancy agreements and privacy policy. Your details would not have been given out to anyone for any other reason. Would you be so kind to expand on your complaint and be specific regarding the address of the property.. Our team work really hard to ensure that all works are completed quickly and all emails responded to.
Warmest regards
The Fresh Move Team
Freshmove are very helpful!
Freshmove have fantastic people who are helpful and very responsive in queries or questions when I've contacted. They massively supported us through the application process for a property we were looking at and within 4 weeks (if that) we signed the tenancy agreement and moved in March 2019. We 're now comfortably settled in where we are thanks to them. Much Appreciated!
April 11, 2019
Unprompted review
Thank you fresh move you have been…
Thank you fresh move you have been able to arrange a great rental property your staff have made the whole move quick and professional and have made our lives much better
Thank you
Steve and Jane Todd
April 5, 2019
Unprompted review
Hi I have recently been in touch with…
Hi I have recently been in touch with Fresh Move in Torquay, and have to say that there service I have been given is excellent, they are very professional , understanding, and helpful, . I have now found a property but would go back to Fresh Move, and Penny in the future if I ever need to move again.
and would recommend them to anyone,
March 4, 2019
Unprompted review
5 star review
No problems fast service friendly people can’t fault them so far brilliant service we’ve received from them 👍
February 11, 2019
Unprompted review
Outstanding service
From the moment of instruction to finding the tenants my experience with freshnove was outstanding. South Devons finest letting agent 👌🏼
February 11, 2019
Unprompted review
showing other agents how it’s done
Can someone please send these girls to show others how it’s done!
GOOD Customer service isn’t that difficult. Most other agents just want your money, these are a different kettle of fish! What makes them unique is their local and independent!
Love their little smart cars too! Always see them driving around the bay! Can’t miss them!!!
February 4, 2019
Unprompted review
Professional and friendly
Professional and friendly, what more could you ask for?
I was very happy to have my busy schedule worked around and the girls managed to even squeeze me in for a SATURDAY appointment !
Amazing service, five stars is not enough
February 4, 2019
Unprompted review
Recommend these all day!
February 4, 2019
Unprompted review
Great company
reasonably priced, no hidden fees, once you’re in, that’s it. I was sick of my previous agent charging through the roof for “admin fees” every six months for a tenancy renewal. No such thing with these guys!
February 4, 2019
Unprompted review
Local, Friendly and helpful
What a company! Friendly, professional and so helpful!
The girls in the Torquay office are amazing and nothing is to much trouble.
Highly recommended !
February 4, 2019
Unprompted review
I would not recommend this company
I would not recommend this company as I agreed to a rental property and they have now offered this property to someone else, this is very upsetting as I had shown this to my children and said this was going to be there new home, all the paperwork went to the agents and they advised that the deposit was ok to be sent on Monday as I viewed the property on a Saturday and they advised that nothing to be done until Monday, they also informed me via email rather than calling me to advise, I really would not use this company as the customer service is terrible and now has left me so upset. So people please read this before you use them.
Thank you
January 22, 2019
Unprompted review
Reply from fresh move
Dear Mr Gazzard
I am sorry you feel this way but as explained on Saturday at the viewing and again on our applicants information form that was sent to you Monday morning at 10.12am that the property is not secured until a holding deposit is received.
Unfortunately, we had additional viewings booked on the Monday afternoon that were requested over the weekend and one of the viewings resulted in a holding deposit being received. We then contacted the landlord and he agreed to progress the couple to referencing.
We continually experience applicants that say after a viewing that they wish to take a property and in many cases it never results in a holding deposit being received.
You had every opportunity to transfer the holding deposit and as we clearly explained the property is never secured by any applicant until 1) we have received a holding deposit and 2) the landlord agrees to progress that particular applicant(s) through to referencing. Thereafter, the applicant still needs to pass the referencing process to ensure that a formal tenancy contract can be issued.
We will continue to do viewings on any property until a landlord has agreed to progress an applicant to referencing and it was unfortunate on this occasion that your holding deposit never arrived.
We are very sorry that you do not wish to work with fresh move again as we had several other properties that we intended to contact you about becoming available over the course of the next month including one that is coming up in the same road (we are just waiting on dates). We would advise anyone who sees a property they really want to go for that they secure it with a holding deposit.
Very friendly and helpful
Very friendly and helpful. Both James, Fiona and their team offered a good professional service, highly recommend them.
November 14, 2018
Unprompted review
I have used Freshmove for almost 10…
I have used Freshmove for almost 10 years and have never looked back. They are most efficient, easy to contact, and very personable.
I would like to congratulate them on their success as a letting agent.
November 6, 2018
Unprompted review
A refreshing pleasure to deal with …
A refreshing pleasure to deal with such a considerate and professional
company.
A well deserved 5 stars.
Terry A Porter.
November 6, 2018
Unprompted review
They get it right every time
They get it right every time! Brilliant service from the Walnut road office have used them to find several new tenants. Will definitely continue to use Fresh Move.
November 6, 2018
Unprompted review
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