Freshgreens Reviews 796

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

A fully vegan meal delivery service with great tasting balanced meals. Finished the expensive, last minute, and often non-healthy Deliveroos and Uber Eats when we don't feel like cooking. I can see us... See more

Company replied

Rated 1 out of 5 stars

The food itself is decent—though some dishes look nothing like the photos. But the customer service is practically nonexistent. Imagine your order arrives damaged, with soup spilled all over th... See more

Rated 4 out of 5 stars

VFC is a very good alternative for food at work. It is delivered once a week with the meals of the week. It is very tasty, however, in terms of quantity, it is medium-small size, so for me it is an ax... See more

Company replied

Rated 4 out of 5 stars

I'm satisfied with the service because the food is tasty, light, easy to heat and the delivery was without problems. It's a great way to save time because I don't need to prepare my lunches at work an... See more

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3.4

Average

TrustScore 3.5 out of 5

796 reviews

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Rated 1 out of 5 stars

Piece of scam

Piece of scam. They charged me 103,99 euros via paypal and stopped their actvities in France. No refund!!!!!!!!!!!!!!

March 17, 2023
Unprompted review
Rated 5 out of 5 stars

A fully vegan meal delivery service…

A fully vegan meal delivery service with great tasting balanced meals. Finished the expensive, last minute, and often non-healthy Deliveroos and Uber Eats when we don't feel like cooking. I can see us using Vegan Food Club for many years to come!

March 2, 2023
Unprompted review
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Reply from Freshgreens

Thank you very much, it means a lot for us 💚

Rated 4 out of 5 stars

Attention to the client

We had some issues with the transportation in the beginning but the team was very helpful and really tried to sort it out. The experience itself turned good and I continued with their services. The food is really nice.

February 24, 2023
Unprompted review
Rated 4 out of 5 stars

VFC is a very good alternative for food…

VFC is a very good alternative for food at work. It is delivered once a week with the meals of the week. It is very tasty, however, in terms of quantity, it is medium-small size, so for me it is an axis of improvement or you should give the chances to your costumers to choose the size of their meals

February 19, 2023
Unprompted review
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Reply from Freshgreens

Thank you very much for your feedback! 😊
We will take it into account 💚🌱

Rated 2 out of 5 stars

Endless problems!

I’ve had so many problems since placing my first order. Firstly I sent an email to cancel an order due to me having to go abroad for a family emergency. VFC confirmed twice that it had been cancelled & yet it was still delivered meaning I had to request a colleague to collect it from the depot so that the food wouldn’t go to waste. VFC sent me a refund (as they should have) and promised me €10 off my next order. When I checked my account, only 10% off had been given, so I had to send another email. Then I got charged the full amount despite having skipped a week’s delivery and having €10 off, so again had to ask for a refund. Then I got charged again for no particular reason and got refunded again. Today I was supposed to finally receive my order but had nothing arrived and I received no notification. While their customer service are friendly & quick to reply, their website and system is just terrible. I’ve now cancelled my subscription and won’t be ordering again.

February 7, 2023
Unprompted review
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Reply from Freshgreens

Hello Sivan, we are deeply sorry for all this problems... If you contact us, we will ensure to make up for it !!

Rated 4 out of 5 stars

Good food, great way to save time. Portions a bit too small.

I'm satisfied with the service because the food is tasty, light, easy to heat and the delivery was without problems. It's a great way to save time because I don't need to prepare my lunches at work anymore. My only comment is that the portions could be a bit bigger.

February 6, 2023
Unprompted review
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Reply from Freshgreens

Thank you very much for your feedback 😊 We will take it into account 💚

Rated 2 out of 5 stars

Not very good and expensive

Not very good and expensive. It's missing coulours and freshness like vegetables and fruits. Pasta and gnocchi are overcooked. The boxes are too big, after all the shaking during delivery it looks like a grey porridge.

January 6, 2023
Unprompted review
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Reply from Freshgreens

Hello, we are sorry you feel that way... We take great notes of your comment☺️

Rated 5 out of 5 stars

Good money for value

They are people of their word. I've been receiving my shipments since the launch in Spain. All in all, it saves time and money. The concept that there is no meat involved in a plus on top. I am grateful and satisfied.

December 29, 2022
Unprompted review
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Reply from Freshgreens

Thank you for your trust and sharing your experience with VFC 💚🌱

Rated 1 out of 5 stars

Worst delivery ever!

November 18, 2022
Unprompted review
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Reply from Freshgreens

I'm so sorry that you experienced a bad delivery service 😞. We work hand to hand with Chronofresh to prevent this kind of incident to happen. Feel free to contact us on our mail if you have any problem of this kind !

Rated 5 out of 5 stars

The food is delicious

The food is delicious. Everything went well with the delivery and once I needed to reach customer service, the experience was excellent, they are super polite and answered pretty fast

November 14, 2022
Unprompted review
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Reply from Freshgreens

Thank you for your feedback 💚
We are glad you have been enjoying our service 😊

Rated 5 out of 5 stars

Delicious vegan food

Delicious vegan food! Well packed and easy to consume

November 12, 2022
Unprompted review
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Reply from Freshgreens

Thank you for your feedback, Marina. We are glad you have been enjoying our food 😊

Rated 5 out of 5 stars

Really tasty and good food

Really tasty and good food! Like the variety and perfect to have for those busy weeks :)

October 10, 2022
Unprompted review
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Reply from Freshgreens

Thank you for your feedback, Paulina. We are glad you have been enjoying our food 😊

Rated 5 out of 5 stars

The food is super tasty and healthy👌

The food is super tasty. It is delivered in great packaging, and I absolutely love not having to prepare food each and every day, as it frees up so much time in my daily life. I would recommend Vegan Food club to everyone :)

November 11, 2022
Unprompted review
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Reply from Freshgreens

Thank you for your positive feedback about VFC, Brian 😊 We are very grateful to have you as our client 💚🌱

Rated 4 out of 5 stars

Great vegan food :)

The food is great, balanced, fresh and tastes delicious. Their service on social media is excellent and they respond to all concerns timely. I’ve been ordering their food for around two months now and it really makes my life easier.

I had two incidents in which the food arrived all mixed up, upside down and some of the boxes were open. It’s probably as issue with the transport, but maybe the packaging could be improved. Nonetheless I reached out to them on Instagram and they quickly proposed a reparation.

October 1, 2022
Unprompted review
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Reply from Freshgreens

Thanks for the review Aline 💚 We are working hard to improve our service 😉

Rated 2 out of 5 stars

Well we must talk about the transport…

Well we must talk about the transport of the food, in my case it was ready (cooked?) wednesday and delivered to Portugal on friday.... Worst it was delivered on a non refrigerated truck, so Im getting food that was made 2 or more days ago that has been traveling arround without proper care, and also they managed to treat the package so bad that the food came all mixed together

September 30, 2022
Unprompted review
Rated 1 out of 5 stars

Delivery sucks

September 30, 2022
Unprompted review
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Reply from Freshgreens

Hola Ángel, sentimos mucho que tu experiencia no haya sido la esperada 🙏

Si en algún momento deseas darnos una 2ª oportunidad, estaremos aquí 💚 Podrás escribirnos a laura@veganfood.club a cualquier momento.

Rated 5 out of 5 stars

Amazing food and service

The food is delicious, everything was perfect. Perfect to save some time.

September 21, 2022
Unprompted review
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Reply from Freshgreens

Thank you for sharing your experience with VFC, João 😊 We’re grateful to have you as our client 💚🌱

Rated 5 out of 5 stars

I love their food

I love their food. It's the best vegan I've ever tried...and one of my essentials.

August 30, 2022
Unprompted review
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Reply from Freshgreens

Thanks! 💚

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