Freshlick Reviews 

201
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that orders often arrive ahead of schedule and are securely packaged in sturdy boxes. Consumers also appreciate the highly competitive prices and the wide selection of quality paint products available on the easy to use website. Though some customers experienced frustrating delivery delays, stating that their parcels arrived significantly later than expected or lacked proper tracking updates. A few people also mentioned occasional issues with damaged tins, product leaks, or paint mixes that did not accurately match their original color choices.

What people talk about most

Delivery service

Consumers find delivery service to be efficient, frequently highlighting fast dispatch times, prompt... See more

Product

Customers consistently note positive experiences with product, highlighting the great quality, competitive... See more

Price

People report positive experiences with price, highlighting that items are offered at very competitive and... See more

Order

Reviewers mention positive feedback about order, noting that the website makes ordering very easy and prices... See more

Service

Customers had positive experiences with service, frequently highlighting exceptional efficiency and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered paint on Thursday night and paid £2.50 for next day delivery, to be honest I wasn’t expecting to receive it till Monday, taking into account working days, so I was pleasantly surprised whe... See more

Company replied

Rated 5 out of 5 stars

I have been really impressed by the experience of dealing with Freshlick. My paint came promptly within a couple of days, was well packaged and there was excellent communication throughout. I was also... See more

Company replied

Rated 5 out of 5 stars

Suplied me with dulux 2.5ltr buttermilk matt emulsion paint at a much cheaper price than many others. Arrived within 3 days. Will definitely deal with this company again.

Company replied

Rated 5 out of 5 stars

Found a matching paint we'd used years ago, which will save us redecorating the entire room. Ordered this alongside other paints we needed to replenish. Well packaged and quick to arrive.

Company replied


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

201 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(201)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery and everything correct

December 7, 2025
Freshlick logo

Reply from Freshlick

Hello,

Thank you for taking the time to leave us a review.

We're pleased to hear that everything went smoothly and that you were impressed with the fast dleivery.

We look forward to assisting you with your next project.

All the best,
SJ @ Freshlick

Rated 5 out of 5 stars

The sample sachets are great as it…

The sample sachets are great as it saves paying out for a colour that’s not right

December 2, 2025
Freshlick logo

Reply from Freshlick

Hi Jo,

Thanks for taking the time to leave us a review.

We're pleased to hear that you were happy with your samples, they're so handy to ensure that you get the right colour for your project.

We look forward to assisting you with your next order.

Many thanks,
SJ @ Freshlick

Rated 5 out of 5 stars

Great price, great deal.

Suplied me with dulux 2.5ltr buttermilk matt emulsion paint at a much cheaper price than many others. Arrived within 3 days. Will definitely deal with this company again.

December 7, 2025
Freshlick logo

Reply from Freshlick

Hello David,

Thank you for taking the time to leave us a review.

Its great to hear that you were pleased with your order of Dulux paint and that you were impressed with our competitive prices and speedy delivery.

Thank you for your recommendation, we look forward to assisting you with your next project soon.

All the best,
SJ @ Freshlick

Rated 5 out of 5 stars

Superb service

Superb service, ordered paint on Friday … delivered on Saturday. Great choice of tin sizes, competitively priced, excellent all round.

November 28, 2025
Freshlick logo

Reply from Freshlick

Hello Anne,

Thank you for taking the time to write us a review.

We're thrilled to hear that you were impressed with the selection of products and competitive prices. We aim for amazing service so we're pleased to know this hit the mark for you here.

All the best,
SJ @ Freshlick

Rated 5 out of 5 stars

Found a matching paint

Found a matching paint we'd used years ago, which will save us redecorating the entire room. Ordered this alongside other paints we needed to replenish. Well packaged and quick to arrive.

November 25, 2025
Freshlick logo

Reply from Freshlick

Hi Laura,

Thank you for taking the time to leave us a review.

We're so pleased to hear that you we're able to find the paint you needed and that this arrived safely and timely.

If you need any further assistance, please do get in touch with our team.

All the best,
SJ @ Freshlick

Rated 5 out of 5 stars

Great website

Great website, easy to order. Quick delivery.

October 26, 2025
Freshlick logo

Reply from Freshlick

Hi Peter,

Thanks for taking the time to leave us a review.

We're pleased to hear that you were happy with our easy ordering process and speedy delivery.

Please do get in touch if you need any further assistance from one of our team.

All the best,
SJ @ Freshlick

Rated 5 out of 5 stars

Very competitive price and items well…

Very competitive price and items well packed for delivery.

October 31, 2025
Freshlick logo

Reply from Freshlick

Hi,

Thank you so much for taking the time to leave us a review. We're really pleased to hear you were happy with the competitive prices and safe packaging.

If there's anything else we can help with or if you have any questions in the future, please don't hesitate to get in touch.

All the best,
SJ @ Freshlick

Rated 1 out of 5 stars

Next day express delivery paid for yet…

Next day express delivery paid for yet 3 days on and my paint hasn’t even been dispatched. 3 emails sent and not one reply or even an email acknowledgment from company. Feels like I have been scammed.

November 6, 2025
Freshlick logo

Reply from Freshlick

Hi,

We're really sorry to hear about your experience and appreciate you taking the time to share your feedback. Could you please send your order details over to hello@freshlick.com so that I can have a look into this further for you?

Thanks again,
SJ @ Freshlick

Rated 5 out of 5 stars

Good price & arrived quickly

Good price & arrived quickly, easy to order online.

October 29, 2025
Freshlick logo

Reply from Freshlick

Hello Mrs Fleetwood,

Thank you for taking the time to leave us a review.

We're pleased to hear that you were happy with our competitive pricing, easy ordering process and speedy delivery.

Please do get in touch if you need any further assistance from one of our team.

All the best,
SJ @ Freshlick

Rated 5 out of 5 stars

Arrived earlier than expected

Arrived earlier than expected, great product, great value

October 27, 2025
Freshlick logo

Reply from Freshlick

Hi Lesley,

Thank you so much for sharing your experience. We're really pleased to hear you were happy with the service, quality of our products and speedy delivery.

If there's anything else we can help with or if you have any questions in the future, please don't hesitate to get in touch.

All the best,
SJ @ Freshlick

Rated 5 out of 5 stars

Paint in a hurry

Easy order and delivery process.

October 27, 2025
Freshlick logo

Reply from Freshlick

Hi Steven,

Thank you so much for sharing your experience. We're really pleased to hear you were happy with the easy ordering process and speedy delivery.

If there's anything else we can help with or if you have any questions in the future, please don't hesitate to get in touch.

All the best,
SJ @ Freshlick

Rated 4 out of 5 stars

Good selection of products

Easy to order online & paid extra for items to be delivered next day.
I placed my order on a Sunday but it didn't arrive until Tuesday!
I'm wondering if I missed the information stating all Sunday orders, including next day, will not arrive until Tuesday.
I still think the ordering process is good & would use company again in the future.
But I would not choose to pay extra for next day delivery!

October 26, 2025
Freshlick logo

Reply from Freshlick

Hi Frances,

Thank you so much for sharing your experience. We're really pleased to hear you were happy with the ordering process but we are sorry to hear that you had some issues with your delivery.

If you would like to get in touch by emailing in: hello@freshlick.com with your order information we can have a look at the specific details to see what went wrong and prevent this from happening again in the future.

Thanks again for your patience and understanding.
SJ @ Freshlick

Rated 5 out of 5 stars

Perfect product and price and delivered…

Perfect product and price and delivered exactly on time! Brilliant customer service

October 26, 2025
Freshlick logo

Reply from Freshlick

Hi Marina,

Thank you so much for your kind words! We're really pleased to hear you were happy with our competitive prices, speedy delivery and the quality of our products.

If there's anything else we can help with or if you have any questions in the future, please don't hesitate to get in touch.

All the best,
SJ @ Freshlick

Rated 5 out of 5 stars

Excellent paint choice easy to navigate…

Excellent paint choice easy to navigate website, great prices for eco friendly paint. Dispatched promptly . Customer service very good at responding to and resolving issue that was courier fault. Highly recommend

October 22, 2025
Unprompted review
Freshlick logo

Reply from Freshlick

Hi Fiona,

Thank you so much for taking the time to leave us such a lovely review. We're really pleased to hear you found our website easy to navigate and our prices competitive. We pride ourselves on our outstanding customer service so I am pleased that we hit the mark for you here.

If there's anything else we can help with or if you have any questions in the future, please don't hesitate to get in touch.

All the best,
SJ @ Freshlick

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