Prompt polite pleasant service in Glostrup store. I had a problem with a mis-thread on the pedal. It was a wet miserable day and the woman mechanic was polite, measured and positive reassuring my do... See more
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See what reviewers are saying
Was on vacation in the area, and found that my road bike was damaged during the transport. I was absolutely delighted with the service I got there - while the bike could not be repaired fully with wh... See more
I bough a (used) electric bike which have had "fri plus" until 2 August 2025 [3 year warranty and 3 yearly service]. When I got to local shop for service they said that the bike is deleted from their... See more
Company replied
I purchased the bike via an online store and picked it up in a stationary store, the entire purchase took me 5 minutes. The next day, a person from the Esbjerg store contacted me and congratulated me... See more
Company details
About Fri BikeShop
Written by the company
Fri BikeShop er Danmarks største kæde af cykelforretninger, og har butikker fordelt over hele landet. Vi er altid interesserede i, at du får den bedste oplevelse hos os, om det er i en af vores butikker eller online på fribikeshop.dk. Fælles for vores kæde er, at vi tilbyder den højeste faglighed inden for cykler, og altid står klar med produktfagligviden, samt et stort smil for at hjælpe dig med at finde den helt rette cykel.
Kunden i centrum
Om du befinder dig i butikken eller online, så er vores helt store fokus at have dig i centrum. Det bærer vores kundeservice også præg af, hvor du altid kan spørger om hjælp, hvad end det omhandler produktspecifikationer eller info om en af vores butikker. Vi sidder klar på telefon, mail og chat mandag til fredag fra 09.00 – 16.00, så vi i god dialog kan hjælpe dig videre og finde en god løsning.
Fri BikeSmart
Hos Fri BikeShop holder vi dig godt kørende, både før, under og efter dit køb. Tilkøber du Fri BikeSmart med din cykel får du fri adgang til al service, lige fra eftersyn og kædestramning, til lapning og justering af cyklen i 3 år. Efter to år kan du endda også bytte din Fri BikeSmart-cykel til en helt ny – vi tilbagekøber den gamle cykel af dig, så længe du køber en ny Fri BikeSmart-cykel med en ny 3-årig aftale.
Populære kategorier
Fri BikeShop
Written by the company
- Landsdækkende service
- Med Fri BikeShop's landsdækkende butiksnet med over 90 butikker har du altid god service inden for rækkevidde.
- 100% Klargjorte cykler
- Alle cykler bestilt på fribikeshop.dk bliver samlet og klargjort af en af vores dygtige og udlærte mekanikere på vores professionelle værksted.
- Rentefri delbetaling
- 0 kr. udbetaling, renter og gebyrer. Hos Fri BikeShop kan du købe ny cykel til dig selv eller hele familien på én gang og betale over 10 eller 20 måneder. Kom ind til din Fri BikeShop butik og start en Fri Konto i dag.
- Serviceordning
- Med din nye cykel følger desuden en fordelagtig serviceordning. Du får et servicehæfte med 4 eftersyn, hvoraf det første er gratis. Når du bruger vores professionelle værksted til de næste 3 eftersyn, udvider vi din reklamationsret til 3 år.
Contact info
Omega 13, 8382, Hinnerup, Denmark
- 44221016
- kundeservice@fribikeshop.dk
- fribikeshop.dk
4.3
Excellent
7K reviews
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
God service.
February 24, 2021
Super hurtig levering og god pris
January 5, 2021
Reply from Fri BikeShop
Hej Per
Mange tak for din anmeldelse!
Vi er glade for, at du er tilfreds med dit køb på fribikeshop.dk :-)
Venlig hilsen
Line, Fri BikeShop
Intet at klage over
December 6, 2020
God og informativ behandling og jeg Er…
God og informativ behandling og jeg Er bare glad for min nye cykel
November 16, 2020
Unprompted review
Godt service!
November 15, 2020
Unprompted review
Super service
November 2, 2020
Really nice workers
Really nice workers. Theywelcomed me with abig smile and managed to answer all my questions. Really nice prices and great value.
October 25, 2020
👍 tip top service
October 23, 2020
Terrible service!
Terrible service!
I went to a fribike shop in Copenhagen (Amagerbrogade 98) to fix the wheel and brake of my road bike and they told me that I should do it myself since it is "an easy fix". They didn't even explain me what was wrong with it, simply refused to help and treat me like I was an idiot because I cannot fix a disc brake....
October 18, 2020
Unprompted review
Reply from Fri BikeShop
Hi William.
We are very sorry to hear that. Can you write to kundeservice@fribikeshop.dk regarding which shop it was?
Best regards
Jesper
Fri BikeShop
Great service
October 14, 2020
Abdirizak Muhammad “ dårlig oplevelse hos Fri bike shop.
Hi everyone. My name is Abdirizak Muhammad. I’ve had a terrible experience at Fri bike shop Frederiks alle Aarhus C. See, I wanted to have a kickstand installed on my new mountain bike, so I took it over there and asked one of the personnel, a tall Dane whose name is brian said, that it would cost me 300 kroner to have it installed, then I told him “I just paid you 4400 kroner for this bike, so you should at least install it free of charge. But he refused. I told him “ the fact that, you won’t even do a simple task like installing a kickstand after I just paid you over 4000 kroner for this bike, proves that you are a greedy and cheap person. While we were talking his co worker a Dane whose name is Thomas interrupted me, so I told him” excuse me, but I wasn’t talking to you, and the fact that you interrupted me in the middle of a conversation is very rude. He said “ this is my business, and I replied, so what?, just because your the owner, that doesn’t mean you can be rude and disrespect people. Then he said to me “ that’s your opinion” then I replied, you damn right, and I have the right to express my opinion, just like you have the right to express yours. Then I left the shop. Honestly guys, I wouldn’t recommend anybody to do business with fri bike shop, I certainly won’t do business with them in the future.
September 4, 2020
Unprompted review
Reply from Fri BikeShop
Hello Abdirizak
I am very sorry to hear this!
I have talked to the store about this situation. The kickstand costs 200 kr. and they will of course install it also for this price :-)
Have a nice day!
Best Regards,
Line, Fri BikeShop
Fast delivery
August 29, 2020
Unprompted review
Super service :)
August 23, 2020
Unprompted review
God service.
August 21, 2020
Unprompted review
Good bikeShop
Good bikeShop, good accommodation, all the people working their are very friendly.
When you have something to fix with your bike you will have a quick response.
I am so glad to have my bike from this company.
Thank you
Best regards
Josephine
August 19, 2020
Unprompted review
Recommended
Great place with its employees and service. Mehmet is a wonderful guy who will give you the bike you really need.
August 17, 2020
Unprompted review
Fin service👍
August 15, 2020
Unprompted review
Great service from very nice people
August 12, 2020
Unprompted review
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